24/7 Support Team

Any technical questions, need additional help? Ask us anything! We are here to ensure your store’s seamless operation. Contact us at support@sellvia.com or pick another way of communication below:
or call us
1 (877) 682-3601

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How exactly does my business work?

Your website operates as a dropshipping store, which is a highly popular, hassle-free and beginner-friendly business model.

What is dropshipping?

Dropshipping is an order fulfillment method where you don’t keep the products you sell in stock. Instead, you purchase the item from a third-party supplier and the supplier ships it directly to your customer. As a result, you don’t have to buy products in bulk, don’t store any inventory and don’t handle the product directly, which is a huge benefit of the dropshipping business model.

What is Sellvia?

It’s a one-of-a-kind ecommerce ecosystem that is perfect for dropshipping and gives you lots of advantages like: all-in-one logistics service, swift shipping, unlimited access to tons of proven best-sellers, low prices allowing great profit margins, free marketing support, and much more.

What is onboarding?

Onboarding is the process of familiarizing a new online store owner with the dropshipping business, website management and getting sales.

What do I need for my business launch?

Apart from a computer and an internet connection, the only thing you need is the turnkey ecommerce store that you’ve already got and the activated Sellvia PRO plan. Once you have these, you can start driving people to your online store.

What happens if I don’t renew my Sellvia PRO subscription?

Your ecommerce store can operate only with the Sellvia PRO plan activated. If you choose to cancel your subscription, you won’t be able to place your orders with Sellvia and have them shipped to your customers. Your free hosting will be deactivated in 14 days after the due date of payment for the subscription and you will lose the database of your ecommerce store.

Do I need IT experience to manage my store?

No. Your store dashboard is so user-friendly that even a total newcomer can handle it with no effort. With Sellvia, selling is as easy as shopping!

Do I need some special technical equipment to manage my store?

No way. You can operate from any place and any device: a PC, a laptop, a tablet or even a smartphone.

To (and from) which countries can I sell with Sellvia?

YOU personally can live in any corner of the world with a stable internet connection. Just redirect the incoming orders to us, and we'll take care of their packing and shipment all across the globe.

If I have some questions left, is there someone I can talk to?

Sure! We have a first-class support team who will be happy to answer your questions 24 hours a day, 7 days a week!