1. Introduction

Welcome to Sellvia Payments. By using our service, you agree to be bound by these Terms of Service (“Terms”). These Terms outline your rights, responsibilities, and the rules for using Sellvia Payments. We offer an ecommerce payment solution, facilitating payments on behalf of our clients (“Clients”) through their online stores.

2. Definitions

• Client: An individual or entity that uses Sellvia Payments to process payments.
• User: Any person who makes a payment through the Sellvia Payments system.
• Account Balance: The total funds available for withdrawal by a Client after successful transactions.
• Withdrawal: The act of transferring funds from a Client’s Account Balance to their designated bank account.

3. Description of Service

Sellvia Payments provides an ecommerce payment solution that facilitates the processing of transactions for our clients’ online stores. When customers (Users) proceed to checkout on our clients’ websites, they are redirected to a secure payment page hosted by Sellvia Payments (checkout.sellvia.com) to complete their purchases. We support payments made with all major credit cards via Stripe, ensuring a wide range of payment methods to accommodate the preferences of all users.

Upon successful transaction completion, the payment amount, minus our service commission, is credited to the Client’s Account Balance with Sellvia Payments. These funds become available for withdrawal by the Client under the terms specified in this agreement.

4. Fees and Payments

A commission of 7% is deducted from each transaction. The minimum withdrawal amount from the Account Balance is 100% of the funds present. Detailed conditions and schedules for payments and fees are available on our website.

5. Refunds and Cancellations

General Policy

Sellvia Payments aims to provide a seamless and satisfactory experience for both our clients and their customers. Our refund and cancellation policy is designed to be fair, clear, and compliant with applicable consumer protection laws in the United States.

Cancellations

Clients can cancel their Sellvia Payments service at any time. To cancel your service, please contact our support team using the contact information provided on our website. Any pending transactions or obligations will be processed or resolved in accordance with the terms of service prior to the cancellation taking effect.

Customers wishing to cancel a transaction made through a client’s ecommerce store are subject to the store’s own cancellation policy. Sellvia Payments processes cancellations on behalf of our clients in accordance with their instructions and policies.

Refunds

Refund requests by customers for transactions made through our clients’ ecommerce stores are subject to the refund policy of the respective store. Sellvia Payments facilitates the processing of refunds as instructed by our clients and in accordance with their refund policies.

Refund Process:

• Request Submission: Customers must submit refund requests directly to the ecommerce store where the purchase was made.
• Client Authorization: Sellvia Payments will process the refund upon receiving authorization and instruction from the client.
• Processing Time: Refunds are processed within a standard timeframe of 5-8 business days from the date of authorization. The actual timeframe for the refund to be reflected in the customer’s account may vary depending on the payment method used.

Conditions for Refund Eligibility

Refunds may only be issued under certain conditions, which include, but are not limited to:

• Defective or incorrect items received.
• Non-delivery of items within the agreed timeframe.
• Cancellations made in accordance with the client’s cancellation policy.

Non-refundable Items

Certain transactions may be deemed non-refundable, including:

• Digital products or services that have been accessed or used.
• Customized or personalized items, unless defective.
• Items marked as non-refundable at the time of purchase.

Disputes

In the event of a dispute regarding refunds, we encourage customers to first contact the client (the ecommerce store) to seek resolution. If the dispute cannot be resolved directly with the client, customers may reach out to Sellvia Payments for assistance. We will work with both parties to facilitate a resolution in accordance with applicable laws and the terms set forth herein.

Changes to the Refund and Cancellation Policy

Sellvia Payments reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be effectively immediately upon posting the updated policy on our website. We encourage clients and customers to review the policy periodically to stay informed of our practices.

Contact Us

For questions regarding our Refund and Cancellation Policy, or to submit a cancellation or refund request, please contact our customer support team at support@sellvia.com

6. User Responsibilities

Users must not engage in prohibited activities, including but not limited to fraud, money laundering, and unauthorized use of the system.

7. Data Protection

Commitment to Data Privacy

Sellvia Payments is committed to protecting the privacy and security of our clients and their customers. This section outlines our practices and obligations in handling personal and payment information within the framework of United States data protection laws and any other applicable regulations.

Collection of Information

We collect information necessary to process transactions and provide our services. This may include personal identification information, financial data, contact details, and transaction histories. Information is collected directly from users when they use our services or indirectly through our clients when they integrate Sellvia Payments into their ecommerce platforms.

Use of Information

The information collected is used solely for the purpose of providing the Sellvia Payments service, including:

• Processing payments and managing transactions.
• Providing customer support and resolving disputes.
• Enhancing and optimizing our service offering.
• Complying with legal obligations and regulatory requirements.

Sharing and Disclosure

Sellvia Payments does not sell, rent, or trade user information to third parties. Information may be shared with third parties in the following circumstances:

• With service providers and partners who assist in delivering Sellvia Payments services. These entities are bound by confidentiality agreements and data protection obligations.
• When required by law or to respond to legal processes or lawful requests, including from law enforcement and government agencies.
• To detect, prevent, or otherwise address fraud, security, or technical issues.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption for data transmission, maintaining secure data storage practices, and conducting regular security assessments.

User Rights

Users have certain rights regarding their personal information, including:

• The right to access and receive a copy of their personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of their personal data, subject to certain exceptions.
• The right to opt-out of data processing for specific purposes, where applicable.

Requests to exercise these rights can be made by contacting Sellvia Payments using the contact information provided in our service documentation.

Children’s Privacy

Sellvia Payments does not knowingly collect or solicit information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible.

Updates to Our Data Protection Practices

We may update our data protection practices and this section of our Terms of Service from time to time. We will notify clients and users of significant changes by posting the new policy on our website and/or through other communication channels.

Contact Information

For questions or concerns about our data protection practices, or to make a request regarding your personal information, please contact us at support@sellvia.com

8. Client Responsibilities

As a client of Sellvia Payments, you are entrusted with specific responsibilities to ensure a smooth operation and satisfactory customer experience. These responsibilities are critical to the integrity and success of your ecommerce operations through our platform:

• Accurate Product Listings: Ensure all products listed on your ecommerce store are described accurately and comply with all applicable laws and regulations.
• Order Fulfillment: You are required to fulfill and process users’ orders within 7 days of the order being placed. To fulfill an order, you must reorder the product the user ordered from Sellvia. This allows us to send the product directly to the user. Prompt fulfillment of orders is crucial to maintaining high service standards and ensuring customer satisfaction.
• Customer Service: Provide timely and effective customer service to address any questions, concerns, or issues your customers may have regarding their orders, including but not limited to shipping information, product inquiries, and post-purchase support.
• Compliance with Laws: Adhere to all local, state, federal, and international laws and regulations applicable to your ecommerce operations, including those related to consumer rights, data protection, and taxation.
• Payment Disputes and Chargebacks: Cooperate with Sellvia Payments in the event of payment disputes or chargebacks initiated by your customers, providing all necessary documentation and information to resolve such matters promptly.
• Data Protection: Respect the privacy and security of your customers’ information. Implement appropriate measures to protect customer data collected through your ecommerce store, in accordance with applicable data protection laws and the Sellvia Payments Data Protection section.

Failure to adhere to these client-specific responsibilities may result in suspension or termination of your Sellvia Payments account, as well as other legal or financial repercussions. It is essential to operate your ecommerce business in a manner that aligns with these responsibilities to ensure a positive and lawful ecommerce environment for all users involved.

9. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your agreement with us at any time by ceasing to use our service.

10. Amendments

We reserve the right to amend these Terms at any time. We will notify you of any changes.

Contact Us

For any questions regarding these Terms, please contact us at support@sellvia.com