Terms of Use

Last updated: December, 2022

Please read these Terms of Use (“Terms”) carefully before using the https://sellvia.com website (the “Service”) and the Sellvia Plugin (Software) operated by Sellvia LLC. (“us”, “we”, or “our”) .

Your access to and use of the Service and Software is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service and Software.

By accessing or using the Service and Software you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. SUBSCRIPTION PLANS

Sellvia LLC may offer new subscription plans and may change them and their features from time to time. If you sign up for a subscription plan, you agree to the terms, conditions and limitations associated with them that are published on sellvia.com.

 

1.1. Sellvia Monthly Subscription

Description of the Service

Sellvia monthly subscription provides access to the Sellvia account where you can download the Sellvia plugin for your WordPress.org webstore, manage your subscription and monitor your orders. The Sellvia plugin helps you import a selection of products of the Sellvia Catalog into your WooCommerce or AliDropship-based WordPress store and place your orders at the Sellvia US Fulfillment Center to ensure fast delivery to your US customers. The shipping of Sellvia products is only done within the USA.

The API keys of one subscription can be used to activate the Sellvia plugin on up to ten domains simultaneously.

Fee: $39 per month

Free trial: 14 days (since the date of purchase)

Signing Up

In order to subscribe you need to provide your email and credit card details on the checkout page of Sellvia.com.

By providing these details and signing up, you agree to the present terms, confirm that you are aware that the Sellvia subscription is a recurrent payment that will continue automatically and you authorize Sellvia monthly subscription fee to be collected after the end of the trial from the card that you provided when signing up unless you notify us before the charge that you would like to cancel the subscription or you cancel the subscription in your Sellvia account.

After subscribing to Sellvia you receive an email with your Sellvia account username and password. The login page for your Sellvia account is at https://sellvia.com/catalog/userlogin

Trial

The free trial starts on the day when you sign up and receive access to your Sellvia account.

Renewal of the Subscription

After the end of the free trial period, the subscription monthly payment is charged automatically without additional notification or authorization from the card that you provided when subscribing. You take the responsibility to have sufficient funds on the card by the payment due date to renew the subscription.

In case the subscription has not been paid on a due date, it becomes expired and does not allow the subscriber to place orders for their WordPress store with the Sellvia Fulfillment Center until the subscription is renewed.

Cancellation

You can cancel your subscription plan at any time. To cancel the Sellvia monthly subscription, you can either click the “Cancel” link at https://acc.sellvia.com/me/settings or contact Sellvia customer support at support@sellvia.com with the cancellation request. If you cancel the subscription through Sellvia customer support, please make sure you have received the confirmation of the cancellation from a Sellvia support representative.

​​Refunds

Refunds for Sellvia monthly subscriptions are only done for the current subscription period. We do not offer refunds for previous monthly payments.

 

1.2. Sellvia Pro Subscription with a Free Turnkey Store

Description of the Service

Sellvia Pro subscription provides access to a Sellvia account where you can manage your subscription and monitor your orders and also provides you with a free turnkey store with unlimited access to thousands of products of the Sellvia Catalog available for import. It also allows you to place your orders for the Sellvia products at the Sellvia US Fulfillment Center to ensure fast delivery to your US customers. The shipping of the Sellvia products is only done within the USA.

The free turnkey store is a WordPress site with the Sellvia platform plugin and free hosting service.

The free turnkey store creation includes:

• Free domain name (unless a premium or own domain is selected in the survey)
• Free hosting
• One branded email address (support@your.domain)
• Theme customization
• Access to Sellvia Catalog to import Sellvia products with reviews
• Mailing service setup
• Basic SEO meta data

Please note that if you select “your own domain” option in the survey, you are to buy a domain name yourself.

When filling in the survey for the free store, you can also add some additional paid services which are not part of the trial and will be charged immediately after submitting the survey.  The additional services may include:

• Paid theme
• Premium domain
• Product Сatalog Upgrade service (importing additional products into your store)
• Premium Products creation service (designing unique custom products for your store)
• Social Media Package service (creating social network pages for your store and providing the content to post on them for an agreed period of time)

The free turnkey store creation does not include:

• Sellvia products imported to your store unless you selected a paid option in the survey
• Payment gateways setup
• Traffic report setup
• Social pages creation
• Social media advertising setup

These tasks can be set up by the customer with the support guidance. Social pages creation can be ordered as a paid service.

Fee: $39 per month

Free trial: 14 days (since the store access details are provided)

Free Hosting

The free hosting meets all the needs of the site but has limited management options. The tasks that require access to the hosting settings are done via third-party plugins or by contacting support@sellvia.com. If your site requires more space than the free hosting provides by default, you can contact support@sellvia.com to purchase additional space.

The store and its hosting are provided for free as part of the offer as long as you have the Sellvia subscription active on your site.

One Turnkey Store per Account

You can only have one Free Turnkey store connected to the Sellvia Pro account.

Incompatibility with Woocommerce

Sellvia platform plugin that is used for free turnkey stores is an e-commerce plugin, thus it cannot be used together with other e-commerce plugins (like WooCommerce, AliDropship, etc) or be substituted by such plugins in your free turnkey store. Installing and activating Woocommerce or Alidropship or third-party plugins / themes created for Woocommerce plugins in a Sellvia Pro turnkey site will likely result in a site error. We do not recommend doing that.

Changes in the store

The niche of the free turnkey store, its theme and domain can be chosen in a short survey that you complete after signing up. Once a store has been built and its access details sent to you, the store cannot be re-made with a different niche or theme. However, you can make the changes to your store theme, customization, settings, niche and choice of products to your liking on your own. If you would like to change the chosen domain, please write to us at support@sellvia.com.

Own Domain

If you choose the ‘Own domain’ option, you should own the domain to be able to add it in the survey. Please purchase the domain in advance to use this option.

The stores with the ‘Own domain’ option can only be built after the ns-records of your domain have been changed to the ones the support team provided to you in an email after your order for Sellvia pro has been placed and the changes get applied (it can take up to 48 h with some of the domain registrars), thus you can receive your turnkey store after more than one business day since the day of purchase. Such stores are built in one or two business days after the ns-records are changed.

If you haven’t received the ns-records within one day after the purchase of the store, please contact support@sellvia.com.

Signing up

In order to subscribe, you need to provide your email and credit card details on the checkout page.
By providing these details and signing up, you agree to the present terms, confirm that you are aware that the Sellvia subscription is a recurrent payment that will continue automatically and authorize Sellvia subscription fee to be collected after the end of the trial from the card that you provided when signing up unless you notify us before the charge is made that you would like to cancel the subscription or unless you cancel your subscription yourself in your Sellvia account.

Trial

The free trial starts on the day when the store access details are granted to the subscriber during the free training session with the Sellvia consulting team. The store is built immediately after we get the survey with your preferences indicated. Please note that if you prefer to use your own domain, the process will take 1-2 business days after you point your domain to our servers and notify Sellvia support about it. If you have any questions concerning your access details or booking your free training session with our consultant, please contact support@sellvia.com.

Renewal of the Subscription

After the end of the free trial period, the subscription payment is charged automatically without additional notification or authorization from the card that you provided when subscribing. The subscriber takes the responsibility to have sufficient funds on the card necessary to renew the subscription by the payment due date.

Cancellation

You can cancel your Sellvia Pro subscription plan at any time. Cancellation means that your subscription stays active till the end of the paid period or trial but will not be renewed after it is over. To cancel the Sellvia subscription, you can either click the “Cancel” link at https://acc.sellvia.com/me/settings or contact Sellvia customer support at support@sellvia.com with the cancellation request. If you cancel the subscription through Sellvia customer support, please make sure you have received the confirmation of the cancellation from a Sellvia support representative.
Since the Free Turnkey Store is part of the subscription, it is also canceled when you cancel the Sellvia Pro subscription.

Refunds

Sellvia provides a full 100% refund of the Sellvia subscription payment within 30 days of the date of the payment.
If you subscribed to a yearly plan, please note that the yearly fee of the subscription used for longer than 30 days is not refunded. The refund is available in the first 30 days of the yearly subscription plan.
If you subscribed to a monthly plan, please note that only the current subscription fee can be refunded, the monthly subscription fees for the previous periods are not refunded.
The services ordered when subscribing to the Free Turnkey store and provided to you are non-refundable.

Termination of Service

In case the subscription has not been paid on a due date, it becomes inactive immediately. After 30 days, Sellvia deactivates its free hosting and deletes the Free Turnkey Store that is part of Sellvia Pro. The deleted Free Turnkey Store cannot be recovered.

 

2. SERVICES

2.1. SEO Packages

Description of the Service

The service offers search engine optimization that is aimed at attracting engaged visitors to your site. It includes search engine submissions, creating backlinks for your site, guest posting and product overviews, social and promo backlinks.

Estimated Delivery Time and Cost

Silver Plan

Estimated delivery time: 5 business days

Cost: $399

Gold Plan

Estimated delivery time: 7 business days

Cost: $699

Platinum Plan

Estimated delivery time: 8 business days

Cost: $999

Cancellations & Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

 

2.2. Product Catalog Upgrade

Description of the service

The Product Catalog Upgrade Service adds a selected number of products (100, 200, or 1000) from Sellvia Public Catalog to your store. By default the products are added to the store connected to the email you made the purchase with. If you want the products to be added to a different WordPress.org store with the Sellvia plugin you should contact support@sellvia.com within an hour after completing the purchase.

Niches

The products added to a new turnkey store correspond to the niche of your Sellvia Pro store selected in the survey. The service provided for an existing store will include products closest to the niche of the store where the service is being delivered. If you would like the imported products to be of a different niche, you should contact support@sellvia.com within an hour after completing the purchase. If the current number of products in the niche is lower than the number of the products you ordered to be imported, the rest of the products will be added from the General Store niche.

When the products are added we use the default categories in the current preset that is being loaded. We do not create the categories different from the default ones as part of the service.

Estimated Delivery Time

Estimated delivery time of the service is one business day after the store is built and you receive its WordPress Dashboard access details. For customers with WooCommerce sites the service delivery time is increased to 5 business days after the moment of purchase / us receiving access details.

Cost

Adding 100 products: $29

Adding 200 products: $49

Adding 1000 products: $99

Cancellations & Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

 

2.3. Social Media Packages

Description of the Service

Our experts create a fan page of your business on Facebook and accounts on Instagram, Pinterest & Twitter. Then we fill them with content, and provide you with instructions on how to access these accounts.

By the time the social media accounts are handed over to you, you’ll already have some posts published there. The rest of the posts will be scheduled, so they’ll get published automatically every day in small portions (due to the anti-spam regulations of social networks).

It takes us from 3 to 8 business days to deliver this service, depending on the package you pick.

Estimated Delivery Time and Cost

Silver plan

Facebook page, Instagram, Pinterest accounts. 15 posts in your account covering one month of posting. The promotion on high-traffic Pinterest boards and in Facebook groups is not included.

Estimated delivery time: 3 business days

Cost: $199

Gold Plan

Facebook page, Instagram, Pinterest accounts. 30 posts in your account covering three months of posting. The promotion on high-traffic Pinterest boards is not included.

Estimated delivery time: 5 business days

Cost: $399

Platinum plan

Facebook page, Instagram, Pinterest accounts. 50 posts in your account covering five months of posting. We will post your website links on 100 real and popular Facebook groups and make 10 posts on high traffic Pinterest boards with 1,000,000 audience size.

Estimated delivery time: 8 business days

Cost: $799

Important!

• Once the work is done we provide reports on the achieved results.
• Regardless of the chosen plan, the service is provided only in English.
• We make effective posts, but we can’t control users’ actions, so we can’t promise sales — even though many stores we provided with this service get great results.
• The Silver plan includes only creation of social media accounts and filling them with content, so the promotion of your website is not included.
• Please note that the Facebook Pixel setup is not included.
• The Silver plan and the Gold plan include only creation of social media accounts and filling them with content, so the promotion of your website is not included.

Cancellations and Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

 

2.4. Brand Awareness & Promotion

Description of the service

The service includes the production of advertising materials and submitting them to engaged bloggers & influencers around the globe by our marketing team.

Estimated Delivery Time and Cost

Standard Pack

1 press release article that will promote your store on hundreds of vibrant news outlets like CBS, Fox, ABC, NBC + Google News.
2 guest posts with links to your store published on high-traffic sites and accounts relevant to your business niche.

Posts about your brand and/or products from Insta-bloggers with a total audience of 100,000 followers to reach potential buyers and build credibility and trust.

Estimated delivery time: 5 business days

Cost: $990

Extended Pack

2 press release articles that will promote your store on hundreds of vibrant news outlets like CBS, Fox, ABC, NBC + Google News.
4 guest posts with links to your store published on high-traffic sites and accounts relevant to your business niche.
Posts about your brand and/or products from Instagram and Twitter bloggers with a total audience of 200,000 followers to reach potential buyers and build credibility and trust.

Estimated delivery time: 7 business days

Cost: $1990

Premium Pack

3 stellar press release articles that will promote your store on hundreds of vibrant news outlets like CBS, Fox, ABC, NBC + Google News.
6 guest posts with links to your store published on high-traffic sites and accounts relevant to your business niche.
Posts about your brand and/or products from Instagram, Twitter and TikTok bloggers with a total audience of 500,000 followers on each social media to reach potential buyers and build credibility and trust.

Estimated delivery time: 8 business days

Cost: $2990

Important!

• Regardless of the chosen plan, the service is provided only in English.
• We make effective posts, but we can’t control users’ actions, so we can’t promise sales — even though many stores we promoted with this service get great results.

Cancellations and Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

 

2.5. Promo Tools Bundle

Description of the service

The service includes installation, activation and setup of the following addons and plugins aimed at store promotion and increasing order value in your WordPress.org store with Sellvia:

Product Slideshow turns product featured images into a gallery slider with multiple pictures.

Purchase Upsell creates post-purchase offers and displays them on upsell pop-ups to boost your revenue.

Bulk Discounts applies bulk pricing discounts to any item or product variations

Upsell offers items that customers are likely to want as well.

Recent Sales Pop-Up generates pop-up notifications about hot purchases from other shoppers.

Abandoned Cart collects contact details of site visitors who were a step away from completing their purchase on your store and sends them customisable reminders about their incomplete purchase.

Urgency offers a number of features to increase the feeling of urgency of your customers and urge them to complete the purchase without postponing it.

Product Bundle creates bundles of products that can go together and offers discounts when a bundle is purchased.

Requirements for the Promo Tools Bundle Service

The addons of the Bundle can only be installed in a WordPress store built with one of the plugins below:

• Sellvia platform (free turnkey stores) and one of the following themes: Rubens, El Greco, Frida, Da Vinci 2, Dali;
• Alidropship plugin and Alidropship original themes
• Woocommerce + Alidropship Woo with compatible themes

Estimated Delivery Time and Cost

Estimated delivery time: 1-2 business days

Cost: $399

Important!

• We do not offer the Promo Tools plugins separately. These promo tools have proved to be the most effective in this particular combination, so we offer them only as a bundle only.
• We make your store’s full power-up – which increases the chance for sales significantly. However, we can’t control users’ actions thus we can’t guarantee sales — even though many stores we promoted with this service get great results.
• The service does not include providing license keys or files of the addons to the customer. The addons are installed and activated on the customer’s site. If reinstallation of the addon is necessary, please contact support@sellvia.com.
• We can change the list of plugins included into the service. The changes do not affect the services ordered and completed before the changes are made.

Cancellations and Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

 

2.6. Email Marketing Setup

Description of the Service

Email Marketing Setup serves to follow your subscribers up via their emails. The emails are collected with a banner pop-up offering to get a welcome discount. Once potential customers leave their email, in their inbox, they receive a coupon ‘that expires in 24 hours’ which is very motivational to buy ASAP. Right after, email marketing will follow them up with special offers, gift & coupon policy setup, and also offering products from different categories (the number of follow-up emails depends on the plan).

Estimated Delivery Time and Cost

Silver

Pop-up, coupon, 6 promo emails for two weeks’ email marketing campaign

Estimated delivery time: 4 business days

Cost: $199

Gold

Pop-up, coupon, 12 promo emails for four weeks’ email marketing campaign

Estimated delivery time: 6 business days

Cost: $399

Platinum

Pop-up, coupon, 24 promo emails for eighth weeks’ email marketing campaign

Estimated delivery time: 8 business days

Cost: $599

Important!

• Once you order one of the packages, our experts start working on it. When it’s completed, you’ll get a notification about the work done and step-by-step guides to set up the service into your store.
• We do not provide mailing lists for our customers. Selling mailing lists is not legal, so you’ll have to compile a mailing list yourself with the help of the subscription form and the popup that we’ll set up on your site. You can also include the email addresses of your existing customers.
• Please, note that we create effective emails and set up a cutting-edge lead generation system, but we can’t control users’ actions and make them subscribe or buy.
• Please check all your preferences before we start working on your order (we always ask our customers to fill in the form and let us know their preferences in detail).

Cancellations and Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

 

2.7 The Sellvia Turnkey Site with Premium Products

Description of the Service

The service includes designing prints and creating digital print-on-demand products with these prints, adding keywords to improve the SEO of the products, and importing the products into a customer’s Amazon seller account and into the branded WordPress site with Sellvia (created or redesigned with the Dali theme from the customer’s existing Sellvia turnkey site), producing these products on demand and providing fulfillment of the orders (requires the Sellvia subscription).

Products:

• 100, 300 or 800 products*
• 10, 30 or 80 designs based on the same number of keywords*
• Product descriptions and images

Sales channels

• Import of the products into your Amazon account
• Import of the products into your branded WordPress site with Sellvia (created or redesigned with the Dali theme from the customer’s existing Sellvia turnkey site)

Sellvia subscription

• Silver, Gold and Platinum package include one year of Sellvia Pro subscription and a free branded WordPress store

Requirements for the service

The service requires an active Sellvia subscription (Pro or Basic) to have access to your Premium products, importing them to Amazon and processing the orders for the Premium products.
The service requires an active verified Amazon account for the United states market with a Professional Selling plan.

Cost and Delivery

Silver package
Cost: $890
Delivery 10-15 business days.

Gold package
Cost: $2490
Delivery 15-20 business days.

Platinum package
Cost: $5990
Delivery 15-25 business days.

The term is calculated from the moment designs are approved by a client.

The Main Stages of the Service

Purchase

When you purchase the Service, you will be provided a roadmap that will have the steps of the service including the steps that will require your actions (i.e. selecting the designs and products, creating an Amazon account, etc.).  You will also be able to schedule a meeting with a manager with who can help you to make a choice of the designs if necessary.

Creating your Amazon account

The roadmap provides a guide that will describe steps necessary to create an Amazon account.  If you already have one, PLEASE USE THE EXISTING ACCOUNT and DO NOT CREATE A NEW AMAZON ACCOUNT.  After the account is created, notify support@sellvia.com when you created it and then when you provided us access necessary for importing the products.

Please note that Sellvia is not responsible for the results of the verification process on Amazon. Sellvia shall not be liable for your Amazon account suspension with the exception of cases related to Sellvia products.

Please note! To give Sellvia permissions to your Amazon Seller account to upload products on Amazon, you need to sign for Amazon Professional plan with a $39.99 monthly subscription fee. Once the Sellvia team uploads all the products on your Amazon Seller account, you can downgrade your plan to a free one.

Production

At this stage the designs are placed on the products, the team imports the products to your Amazon account and to your WordPress store with Sellvia (if you do not have a WordPress store, we can create a branded WordPress store with the Dali theme for you. If you have a Sellvia Pro site, we will redesign it with the Dali theme. You can also choose to only import products into your Amazon account and not to use the storeat all). Once the products are imported, your personal manager will email you the information and guides on further management of the orders in your stores.

GTINs

By default, the Premium products are uploaded to Amazon without GTINs or UPCs.
If Sellvia provided GTINs for your Premium products at the moment when you ordered the service, please note that the service does not include renewing the GTINs when they expire. (The GTINs are usually valid for one year). If your GTINs expired, you will either need to purchase your own GTINs for the Premium products or contact support@sellvia.com to have the products reimported under GTIN exemption.

Cancellations and Refunds

Once the customer has selected the products and prints in the roadmap, the team starts their work on the service and the service becomes non-refundable.

However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a written cancellation confirmation from a Sellvia customer support representative.

 

2.8. Premium Products for Etsy

Description of the Service

The service includes designing prints and creating products with these prints, assistance with importing the products into a customer’s Etsy account, producing these products on demand and providing fulfillment of the orders (requires Sellvia subscription)

Products:

• 100, 300 or 800 products
• 10, 30 or 80 designs
• 10 products to customize with the designs
• Product descriptions and images

Sales channels

• Import of the products into your Etsy account
• Import of the products into your Sellvia Pro at your request

Sellvia subscription

• Silver, Gold and Platinum package include one year of Sellvia Pro subscription and a free WordPress store

Cost and Delivery

Silver package
Cost: $590

Delivery 8-10 business days.

Gold package
Cost: $1590

Delivery 10-12 business days.

Platinum package
Cost: $3990

Delivery 15 business days.

The term is calculated from the moment designs are selected by a customer in a roadmap.

The Main Stages of the Service

Purchase

When you purchase the Service, you will receive an email with a roadmap that will show you the steps of the service to complete. The steps will include selecting the designs, creating an Etsy account and providing access details to the Sellvia team. You will also be assigned a manager who can consult you on what products and designs you might prefer.

Selecting a set of products and designs

The minor changes to the designs are possible till the start of the uploading of the products to your Etsy account.  These changes can be discussed through communication with your manager or the Sellvia support team at support@sellvia.com.

Important!  Once the products and designs are selected and confirmed, the service becomes non-refundable.

Creating your Etsy account

The roadmap provides a guide that describes the steps necessary to create an Etsy account. After your account is created, please notify support@sellvia.com and  provide us the account access details necessary for importing the products.

Please note that Sellvia is not responsible for the results of the verification process on Etsy. Sellvia shall not be liable for your Etsy account suspension, except for the cases related to the Sellvia products.

Production

At this stage, the designs are placed on the products and the manager imports the products to your Etsy account and to your WordPress store with Sellvia (if you have any).  Once the products are imported, you will receive an email with the recommendations and guides on further management of the orders in your stores.

Free Service of Adding the Products to Pinterest

This service is offered in addition to Premium Products for Etsy.  It is a free promotional service. We will publish posts about your Premium Products on our high-traffic Pinterest board, visited by thousands of Pinterest users per month. This will help you present your products to a vast audience and get additional traffic.

Cancellations and Refunds

Once the customer has selected the products and prints in the roadmap, the team starts their work on the service and the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service.

 

2.9. Marketing Package

Description of the product

The Marketing Package is a digital marketing guide with marketing materials for a selection of products from Sellvia Public Catalog that you can import into your store.

The marketing materials include texts and videos in formats suitable for popular social media that can be used in promoting the store. The materials are grouped into several popular categories that are offered in Sellvia free turnkey stores.

How do I access the Marketing Package?

Once you complete the order for the package at the checkout, you will receive the email with the marketing guide and materials compiled in a pdf document. In the document, the marketing materials are provided with links to their online storage.

How many products are included in the Package?

Each category has materials for 5 -15 products (about 60 products in total in all the available categories).  There are texts and one video for each product included in the package.  For some categories, there are videos for a collection of products showing several products in one video.

How do I use the package?

Please read the guide in the document you receive and click the links for the materials you plan to use to download the text file and videos to your device and then use them to create ads in social media ad campaigns or posts.

Will I find materials for my Premium products package?

The package only has materials for a selected number of products in the Sellvia Public catalog.  The package does not include any materials for Premium products.

Can I choose which products the package will include?

The products in the package are preselected, you will get access to all the products in the package.  If you do not have the products from the package in your store, you can freely import them into your store from the catalog. However,  if you were looking for materials for a particular product in your store, you will not find materials for the product in the pack if this product is not a part of the package.

Estimated Delivery Time

Estimated delivery time of the service is one business day after you order the package.

Cost

$190

Cancellations & Refunds

As marketing materials are provided in the form of a digital document that cannot be fully returned once received by a customer, the product is not liable for refund.

 

2.10. Amazon Package

Description of the service

The Amazon Package allows importing the Sellvia public catalog productsselected by Sellvia from your free dropshipping store (or available to import to your store) to an Amazon seller account in bulk.

The Amazon Package includes a digital guide (that covers creating an Amazon account, setting it up, uploading products with feeds and promoting them) and files of the feeds with the products. The feeds are grouped by niches and correspond to the presets of the products that are installed to turnkey stores.

How do I access the Amazon Package?

Once you complete the order for the package at the checkout, you will receive the email with the link to the Amazon account set up and promotion guide and links to the feeds compiled in a PDF document. You can download the files of the feeds, clicking the links in the document.

How do I use the package?

Please read the guide in the document you receive and click the links for the feeds you plan to use to download the feed file to your device, and then use the file to upload the products into your Amazon Seller account.

Can I choose which products the package will include?

The products in the feeds are preselected. If you do not have the products from the package in your store, you can freely import them into your store from the catalog. However, some of the catalog products are not covered by the feeds.

Can I have a feed for those public products I choose?

The package does not include a service of creating a custom feed for your custom selection of products from Sellvia catalog.

Estimated Delivery Time

One business day. The email with the package is sent to you right after the purchase of the package. Please check your email inbox. The email can get into your spam folder, please check the spam if you do not find the email in the inbox. If you haven’t received the email within a few hours after the purchase, please contact support@sellvia.com and we will provide you with the guide.

Cost

$399

Cancellations & Refunds

As the guide and feeds are provided in the form of a digital document that cannot be fully returned once received by a customer via email/link, the product is not liable for refund.

 

2.11. Deposit

Deposit allows customers to have their orders processed either automatically or semi-automatically. Upon the placement of any new order on a Sellvia website (and if autopayment is set to on in your Sellvia account) or Amazon account, the deposit is deducted automatically while Sellvia is responsible for processing and shipping orders.

Refund and cancellation policy

We offer refunds for the unused portion of the deposit. For any circumstance wherein part of the deposit has been used, we can only supply a refund equaling the balance of the deposit. The portions of the deposit spent on an order are only liable to Sellvia orders refund policy.

 

2.12. The Sellvia Turnkey Site with Premium Promotion Packages

Description of the Service

The service includes importing best-selling products from the Sellvia catalog as well as branded Owleys* products onto a customer’s WordPress site with the Sellvia plugin (a.k.a. Sellvia Turnkey site),  created by Sellvia in accordance with the customer’s niche and theme choice, and providing fulfillment of orders (requires the Sellvia subscription). Apart from the products, the service includes creation and adding unique promo-articles to the Sellvia website as well as the corresponding number of profit-oriented keywords for SEO-articles. As a free bonus products can also be imported to a customer’s Amazon seller account.

The service includes:

Products

• 50, 200, 500 or 1000 products from the Sellvia catalog
• 0, 50, 100, 150 best-selling Sellvia products
• branded Owleys products
• Product descriptions and images

Unique promo articles

• 15, 30, 100 or 250
• 15, 30, 100 or 250 profit-oriented keywords

Sales channels

• Import of the products into your branded WordPress site with Sellvia (created in accordance with the customer’s niche and theme choice)
• Free bonus: import of the best-selling products to your Amazon Seller account for Silver and above plans

Premium-level store upgrade

• Professional logo design, custom SEO meta description, mobile-friendly design for Silver and above plans

Marketing

• Marketing guide

Sellvia subscription

• Silver, Gold and Platinum plans include one year of Sellvia Pro subscription and a free branded WordPress store.

Requirements for the service

The service requires an active Sellvia subscription (Pro or Basic) to have access to your products, importing them to Amazon and processing the orders for products.
To provide a free bonus of uploading products to Amazon, the service requires an active verified Amazon account for the United states market with a Professional Selling plan (39.99/month).

Cost and Delivery

Bronze package
Cost: $490

Delivery: 5-7 business days

Silver package
Cost: $890
Delivery 7-10 business days.

Gold package
Cost: $2490
Delivery 10-13 business days.

Platinum package
Cost: $5990
Delivery 15-18 business days.

The delivery period is calculated from the moment products are uploaded to a customer’s website.

The Main Stages of the Service

Purchase

When you purchase the Service, you will be provided with a roadmap that will have the steps of the service including the steps that will require your actions (i.e. choosing your Sellvia store, creating an account with Namecheap, creating Amazon account, etc.). You will also be able to schedule a meeting with a manager who will walk you through the steps so that you can provide the necessary information.

Creating your Amazon account

The roadmap provides a guide that will describe steps necessary to create an Amazon account.  If you already have one, PLEASE USE THE EXISTING ACCOUNT and DO NOT CREATE A NEW AMAZON ACCOUNT.  After the account is created and the Amazon store name is added to the Roadmap, you’ll be contacted by your manager or a Sellvia support agent and provided the instructions on how to grant access to Sellvia. Once the access and all necessary permissions have been granted, Sellvia will upload products to your Amazon account.

Please note that Sellvia is not responsible for the results of the verification process on Amazon. Sellvia shall not be liable for your Amazon account suspension, except for cases related to Sellvia products.

Please note! To give Sellvia permissions to your Amazon Seller account to upload products on Amazon, you need to sign up for Amazon Professional plan with a $39.99 monthly subscription fee. Once the Sellvia team uploads all the products to your Amazon Seller account, you can downgrade your plan to a free one.

Cancellations and Refunds

Once a Sellvia store is transferred to a customer (the customer received the access details), the Promotion Premium Package service is not liable for a refund.

However, the service can be refunded before the team has created a store.

In case Premium Promotion Package service was purchased apart from the subscription to the Sellvia website and doesn’t include it as part of the service, however the customer owns a WordPress website powered by AliDropship plugin, the service can be refunded before the products are uploaded to the customer’s AliDropship website and/or Amazon account.

To request a refund, you should contact support@sellvia.com. The service is considered canceled once you receive a written cancellation confirmation from a Sellvia customer support representative.

*OWLEYS RESELLING RULES & REGULATIONS 

The following Owleys Reselling Rules & Regulations are implemented with the purpose of protecting the rights and regulating the obligations of its Resellers rather than restraining their independent business activities.

It is the responsibility of each Reseller to:

1. read, understand, adhere to, and ensure that they are aware of and operating under the most current version of the Rules & Regulations;
2. update their contact details and correspondence/email addresses as the Company will send communications to the Reseller’s last known address as stored in its database.

Each Reseller agrees that the relationship between a Reseller and the Company is entirely contractual. Accordingly, the Company will not recognize any claim by a Reseller that the relationship is or has been quasi-contractual, has arisen by implication from any continuing practice or course of action, has been verbally authorized by any employee of the Reseller in contradiction of the Rules & Regulations or policy, or is otherwise implied in fact or in law.

The following are the Owleys Resellers’ Rules & Regulations in their present form and as amended by the Company from time to time without prior notice and constitute part of the contract between the Company and the Reseller. 

• Eligibility to Become a Reseller 

1. Any individual who is of legal age having an AliDropship subscription can apply to be the Owleys Supplier.
2. The Company reserves the right to reject any application without assigning any reason whatsoever.
3. A Reseller must not be an existing agent, representative, employee or spouse of an employee of the Company.

• Rectification Procedure for Violation of the Rules & Regulations 

Violation of the Rules & Regulations is a serious issue and constitutes a breach of contract by the Reseller. It can cause a negative impact not only on the business of the independent Resellers involved but also of others. At the same time, it may cast a dishonorable image and negative impression on the Company, its Resellers, business partners, officers, and agents of the general public or media.

The Company provides guidance in rectifying any violation and when the severity of the situation warrants, it shall take appropriate action against the Resellers involved. In the event of a violation, the following procedure shall be observed:

1. Upon any violation of the Rules & Regulations, a complaint has to be lodged immediately with the Company. The complainant should contact the Company directly through the contact details provided on the official website (https://owleys.com/), giving details pertaining to the nature of the alleged violation.
2. Upon receiving the complaint, the Company shall notify the Reseller concerned, demanding a swift response and giving the opportunity to explain themselves regarding the alleged violation.
3. In the event the Company finds that the information provided by both the complainant and the Reseller concerned is incorrect, the Company reserves the right to request more details from either party.
4. Upon securing all details pertaining to the alleged violation as claimed by the complainant, the Company fixes a warning for the Reseller.
5. If the Company is convinced that the only way to rectify the established violation is to suspend or terminate the reselling agreement, it shall inform the Reseller concerned about its decision by letter or email. In the event of a suspension, the letter/email shall state a brief description of the complaint lodged against the Reseller, in addition to spelling out the necessary steps in rectifying his/her behavior as well as the deadline for their compliance.
6. Recurrence of the violation or failure of the Reseller to correct the violation within the established time limit leads to the termination of the reselling. In this case, the Сompany shall notify the Reseller of its decision by letter or email.
7. The Company reserves the right to take necessary actions against the terminated Reseller and demand any compensation for damages and legal costs incurred, if any.
8. The Company reserves the right to amend or change any part of the above procedure when necessary without giving prior notice.
9. The legally married couple that registered as Resellers, if either party violates the rules, both shall be penalized to avoid any fraudulent case.

• Brand Representations Rules

1. Resellers shall present the Company’s products truthfully and follow the Owleys brand values. The Resellers shall not disseminate or spread any inaccurate and untruthful information related to the Company and its products.
2. Resellers shall not make claims on any of the Company’s products other than those found on the Company’s official website (https://owleys.com/). If the reputation of the Company is damaged for this reason, the Reseller concerned will be held responsible for all costs or damages arising from such action. Furthermore, they shall not bind or commit the Company to any settlement related to such costs or damages.
3. All statements regarding product description and use must conform to the written policies of the Company stated on its official website (https://owleys.com/).

• Pricing & Listing Regulations

1. Resellers are not allowed to under-price any product of the Company for the purposes of gaining higher profits or promoting sales. All products of the Company shall be sold at a price not lower than its Retail Price indicated on the official website of the Company (https://owleys.com/). No Reseller is allowed to lower the price of any product.
2. When selling on marketplaces, Resellers shall create their own listings and are not allowed to use the listings of the Company or other Resellers.

• Advertising and Use of Name

1. Resellers shall not advertise the Company’s products without the prior written consent of the Company except by use of the exact materials used by the Company.
2. Apart from materials that the Company officially published, a Reseller should not use the name of the Company, the Company’s logo and/or any other representation of the Company without prior approval of the Company.
3. Upon expiration, suspension/termination of the reselling, the affected Reseller shall remove and discontinue the use of all the Company’s signs and/or any other representations and shall not use any name, sign, label, stationery, products name, copyrights, designs and/or any printed material related to any of the Company’s products.
4. Resellers may not register or use any of the Company’s name(s), trademark(s), logo(s) or product name(s) in any website, URL (Uniform Resources Locator) address, Domain name, electronic media advertising or other forms of advertisement.

• Waiver 

Failure to enforce or to require the performance at any time of any one of the provisions of these Rules & Regulations shall not be construed to be a waiver of such provision, and shall not affect either the validity of these Rules & Regulations or any part hereof or the right of any party thereafter to enforce each and every provision in accordance with the terms of these Rules & Regulations.

Any waiver by the Company can and shall only be effected in writing by the authorized personnel of the Company.

• Changes and/or Amendments

A Reseller shall comply with the Rules & Regulations of the Company and any amendment made by the Company from time to time provided that such amendment has been published on the Company’s official website (https://owleys.com/) or otherwise notified to the Reseller.

 

3. LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sellvia LLC.

The Sellvia company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sellvia company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

4. RE-USE

Sellvia LLC allows the subscribers to use Sellvia products, images, videos, promo materials, product descriptions, and free marketing materials on their and third-party websites at their discretion.

 

5. RESTRICTIONS

Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the Software provided as part of Sellvia subscription or its services in any way without the written permission of Sellvia company.

 

6. SELLING SELLVIA PRODUCTS ON OTHER PLATFORMS

Our retailers are permitted to sell Sellvia products on third-party marketplaces such as:

Amazon

Etsy

eBay

Walmart

Wish

Groupon

Faire

Important!

• The only exception are the products tagged “made in USA”. If we learn that a retailer has posted US-manufactured Sellvia products on third-party marketplaces included but not limited to the listed above, we reserve the right to remove the merchant’s Sellvia account immediately.

 

7. TERMINATION

Without prejudice to any other rights, the Sellvia company may terminate these Terms if you fail to comply with the terms and conditions of these Terms. In such an event, you must destroy all copies of the Software.

 

8. COPYRIGHT

The Software provided as part of the Sellvia subscription is owned by the Sellvia company, and is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software is licensed, not sold, to You for use solely subject to the terms and conditions of these Terms.

 

9. LIMITED WARRANTY

THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL THE AUTHOR or AUTHORS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, SUPERSEDING ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS LICENSE.

 

10. LIMITATION OF LIABILITY

IN NO EVENT SHALL SELLVIA OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SOFTWARE, EVEN IF SELLVIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL LEGAL ISSUE SHOULD BE JUDGED BY THE COURT INDICATED BY SELLVIA.

 

11. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

 

12. CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Service.

 

13. CONTACT US

If you have any questions about these Terms, please contact us support@sellvia.com.