Last updated: March, 2022
Please read these Terms of Use (“Terms”) carefully before using the https://sellvia.com website (the “Service”) and the Sellvia Plugin (Software) operated by Sellvia LLC. (“us”, “we”, or “our”) .
Your access to and use of the Service and Software is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service and Software.
By accessing or using the Service and Software you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
1. SUBSCRIPTION PLANS
Sellvia LLC may offer new subscription plans and may change them and their features from time to time. If you sign up for a subscription plan, you agree to the terms, conditions and limitations associated with them that are published on sellvia.com.
1.1. Sellvia Monthly Subscription
Description of the Service
Sellvia monthly subscription provides access to the Sellvia account where you can download the Sellvia plugin for your WordPress.org webstore, manage your subscription and monitor your orders. The Sellvia plugin helps you import a selection of products of the Sellvia Catalog into your WooCommerce or AliDropship-based WordPress store and place your orders at the Sellvia US Fulfillment Center to ensure fast delivery to your US customers. The shipping of Sellvia products is only done within the USA.
The API keys of one subscription can be used to activate the Sellvia plugin on up to ten domains simultaneously.
Fee: $39 per month
Free trial: 14 days (since the date of purchase)
Signing Up
In order to subscribe you need to provide your email and credit card details on the checkout page of Sellvia.com.
By providing these details and signing up, you agree to the present terms, confirm that you are aware that the Sellvia subscription is a recurrent payment that will continue automatically and you authorize Sellvia monthly subscription fee to be collected after the end of the trial from the card that you provided when signing up unless you notify us before the charge that you would like to cancel the subscription or you cancel the subscription in your Sellvia account.
After subscribing to Sellvia you receive an email with your Sellvia account username and password. The login page for your Sellvia account is at https://sellvia.com/catalog/userlogin
Trial
The free trial starts on the day when you sign up and receive access to your Sellvia account.
Renewal of the Subscription
After the end of the free trial period, the subscription monthly payment is charged automatically without additional notification or authorization from the card that you provided when subscribing. You take the responsibility to have sufficient funds on the card by the payment due date to renew the subscription.
In case the subscription has not been paid on a due date, it becomes expired and does not allow the subscriber to place orders for their WordPress store with the Sellvia Fulfillment Center until the subscription is renewed.
Cancellation
You can cancel your subscription plan at any time. To cancel the Sellvia monthly subscription, you can either click the “Cancel subscription” link in their Sellvia.com account in the API keys section or contact Sellvia customer support at support@sellvia.com with the cancellation request. If you cancel the subscription through Sellvia customer support, please make sure you have received the confirmation of the cancellation from a Sellvia support representative.
Refunds
Refunds for Sellvia monthly subscriptions are only done for the current subscription period. We do not offer refunds for previous monthly payments.
1.2. Sellvia Pro Subscription with a Free Turnkey Store
Description of the Service
Sellvia Pro subscription provides access to the Sellvia account where you can manage your subscription and monitor your orders and also provides you with a free turnkey store filled with a selection of products of the Sellvia Catalog. It also allows you to place your orders for the Sellvia products at the Sellvia US Fulfillment Center to ensure fast delivery to your US customers. The shipping of the Sellvia products is only done within the USA.
The free turnkey store is a WordPress site with the Sellvia platform plugin and free hosting service.
The free turnkey store creation includes:
- Free domain name (unless a premium or own domain is selected in the survey)
- Free hosting
- One branded email address (support@your.domain)
- Theme customization
- 50 free imported products
- Reviews of the products
- Mailing service setup
- Basic SEO meta data
Please note that if you select “your own domain” option in the survey, you are to buy a domain name yourself.
When filling in the survey for the free store, you can also add some additional paid services which are not part of the trial and will be charged immediately after submitting the survey. The additional services may include:
- Paid theme
- Premium domain
- Product catalog Upgrade service (importing additional products into your store)
- Social Media Package service (creating social network pages for your store and providing the content to post on them for an agreed period of time)
The free turnkey store creation does not include:
- Payment gateways setup
- Traffic report setup
- Social pages creation
- Social media advertising setup
These tasks can be set up by the customer with the support guidance. Social pages creation can be ordered as a paid service.
Fee: $399 per year
Free trial: 14 days (since the store access details are provided)
Free Hosting
The free hosting meets all the needs of the site but has limited management options. The tasks that require access to the hosting settings are done via third-party plugins or by contacting support@sellvia.com. If your site requires more space than the free hosting provides by default, you can contact support@sellvia.com to purchase additional space.
The store and its hosting are provided for free as part of the offer as long as you have the Sellvia subscription active on your site.
One Turnkey Store per Account
You can only have one Free Turnkey store connected to the Sellvia Pro account.
Incompatibility with Woocommerce
Sellvia platform plugin that is used for free turnkey stores is an e-commerce plugin, thus it cannot be used together with other e-commerce plugins (like WooCommerce, AliDropship, etc) or be substituted by such plugins in your free turnkey store. Installing and activating Woocommerce or Alidropship in a Sellvia Pro turnkey site will likely result in a site error. We do not recommend doing that.
Personal Managers
Sellvia Pro subscribers are entitled to the assistance of a personal manager who is assigned to them after they receive their free turnkey store. The manager contacts the customer by email within a few days after the store is ready. The personal managers provide general guidance, help with the integration of the payment gateways, facilitate the store management by providing an onboarding tour of the store at the customer’s request, and consult on ways to promote the store. The customer can also contact support at support@sellvia.com with any questions about the site and its work, and Sellvia features.
Changes in the store
The niche of the free turnkey store, its theme and domain can be chosen in a short survey that you complete after signing up. Once a store has been built and its access details sent to you, the store cannot be re-made with a different niche or theme. However, you can make the changes to your store theme, customization, settings, niche and choice of products to your liking on your own. If you would like to change the chosen domain, please contact your personal manager of support@sellvia.com.
Own Domain
If you choose the ‘Own domain’ option, you should own the domain to be able to add it in the survey. Please purchase the domain in advance to use this option.
The stores with the ‘Own domain’ option can only be built after the ns-records of your domain have been changed to the ones the support team / your personal manager provided to you and the changes get applied (it can take up to 48 h with some of the domain registrars), thus you can receive your turnkey store after more than one business day since the day of purchase. Such stores are built in one business day after the ns-records are changed.
If you haven’t received the ns-records within one day after the purchase of the store, please contact support@sellvia.com.
Signing up
In order to subscribe you need to provide your email and credit card details on the checkout page.
By providing these details and signing up, you agree to the present terms, confirm that you are aware that the Sellvia subscription is a recurrent payment that will continue automatically and authorize Sellvia yearly subscription fee to be collected after the end of the trial from the card that you provided when signing up unless you notify us before the charge is made that you would like to cancel the subscription or unless you cancel your subscription yourself in your Sellvia account.
Trial
The free trial starts on the day when the store access details are granted to the subscriber during the free training session with the Sellvia consulting team. The store is built immediately after we get the survey with your preferences indicated. Please note that if you prefer to use your own domain, the process will take 1-2 business days after you point your domain to our servers and notify your personal manager about it. If you have any questions concerning your access details or booking your free training session with our consultant, please contact support@sellvia.com.
Renewal of the Subscription
After the end of the free trial period, the subscription yearly payment is charged automatically without additional notification or authorization from the card that you provided when subscribing. The subscriber takes the responsibility to have sufficient funds on the card necessary to renew the subscription by the payment due date.
Cancellation
You can cancel your Sellvia Pro subscription plan at any time. Cancellation means that your subscription stays active till the end of the paid period or trial but will not be renewed after it is over. To cancel the Sellvia subscription, you can either click the “Cancel subscription” link in your Sellvia.com account in the API keys section or contact Sellvia customer support at support@sellvia.com with the cancellation request. If you cancel the subscription through Sellvia customer support, please make sure you have received the confirmation of the cancellation from a Sellvia support representative.
Since the Free Turnkey Store is part of the subscription, it is also canceled when you cancel the Sellvia Pro subscription.
Refunds
Sellvia provides a full 100% refund of the Sellvia subscription payment within 30 days of the date of the payment. The yearly subscription fee of the subscription used for longer than 30 days is not refunded.
The services ordered when subscribing to the Free Turnkey store and provided to you are non-refundable.
Termination of Service
In case the subscription has not been paid on a due date, it becomes inactive immediately. After 30 days, Sellvia deactivates its free hosting and deletes the Free Turnkey Store that is part of Sellvia Pro. The deleted Free Turnkey Store cannot be recovered.
2. SERVICES
2.1. SEO Packages
Description of the Service
The service offers search engine optimization that is aimed at attracting engaged visitors to your site. It includes search engine submissions, creating backlinks for your site, guest posting and product overviews, social and promo backlinks.
Estimated Delivery Time and Cost
Silver Plan
Estimated delivery time: 5 business days
Cost: $399
Gold Plan
Estimated delivery time: 7 business days
Cost: $699
Platinum Plan
Estimated delivery time: 8 business days
Cost: $999
Cancellations & Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.
2.2. Product Catalog Upgrade
Description of the service
The Product Catalog Upgrade Service adds a selected number of products (100, 200, or 1000) from Sellvia Products Catalog to your store. The service requires you to have an active Sellvia subscription, and a Sellvia plugin installed in the store where you would like to add the products. By default the products are added to the store connected to the email you made the purchase with. If you want the products to be added to a different WordPress.org store with the Sellvia plugin you should contact support@sellvia.com within an hour after completing the purchase.
Niches
The products added to a new turnkey store correspond to the niche of the store selected in the survey. The service provided for an existing store will include products closest to the niche of the store where the service is being delivered. If you would like the imported products to be of a different niche, you should contact support@sellvia.com within an hour after completing the purchase. If the current number of products in the niche is lower than the number of the products you ordered to be imported, the rest of the products will be added from the General Store niche.
When the products are added we use the default categories in the current preset that is being loaded. We do not create the categories different from the default ones as part of the service.
Estimated Delivery Time
Estimated delivery time of the service is one business day after purchase or after the moment we receive WordPress Dashboard access details. For customers with WooCommerce sites the service delivery time is increased to 5 business days after the moment of purchase / us receiving access details. In case the service is ordered through the survey that collects your preferences about the free turnkey store, you will receive the store with the number of the products you have chosen instead of the default 50 products.
Cost
Adding 100 products: $29
Adding 200 products: $49
Adding 1000 products: $99
Cancellations & Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.
2.3. Social Media Packages
Description of the Service
Our experts create a fan page of your business on Facebook and accounts on Instagram, Pinterest & Twitter. Then we fill them with content, and provide you with instructions on how to access these accounts.
By the time the social media accounts are handed over to you, you’ll already have some posts published there. The rest of the posts will be scheduled, so they’ll get published automatically every day in small portions (due to the anti-spam regulations of social networks).
It takes us from 3 to 8 business days to deliver this service, depending on the package you pick.
Estimated Delivery Time and Cost
Silver plan
Facebook page, Instagram, Twitter, Pinterest accounts. 15 posts in your account covering one month of posting. The promotion on high-traffic Pinterest boards and in Facebook groups is not included.
Estimated delivery time: 3 business days
Cost: $199
Gold Plan
Facebook page, Instagram, Twitter, Pinterest accounts. 30 posts in your account covering three months of posting. The promotion on high-traffic Pinterest boards is not included.
Estimated delivery time: 5 business days
Cost: $399
Platinum plan
Facebook page, Instagram, Twitter, Pinterest accounts. 50 posts in your account covering five months of posting. We will post your website links on 100 real and popular Facebook groups and make 10 posts on high traffic Pinterest boards with 1,000,000 audience size.
Estimated delivery time: 8 business days
Cost: $599
Important!
- Once the work is done we provide reports on the achieved results.
- Regardless of the chosen plan, the service is provided only in English.
- We make effective posts, but we can’t control users’ actions, so we can’t promise sales — even though many stores we provided with this service get great results.
- The Silver plan includes only creation of social media accounts and filling them with content, so the promotion of your website is not included.
- Please note that the Facebook Pixel setup is not included.
Cancellations and Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.
2.4. Brand Awareness & Promotion
Description of the service
The service includes the production of advertising materials and submitting them to engaged bloggers & influencers around the globe by our marketing team.
Estimated Delivery Time and Cost
Standard Pack
1 press release article that will promote your store on hundreds of vibrant news outlets like CBS, Fox, ABC, NBC + Google News.
2 guest posts with links to your store published on high-traffic sites and accounts relevant to your business niche.
Posts about your brand and/or products from Insta-bloggers with a total audience of 100,000 followers to reach potential buyers and build credibility and trust.
Estimated delivery time: 5 business days
Cost: $990
Extended Pack
2 press release articles that will promote your store on hundreds of vibrant news outlets like CBS, Fox, ABC, NBC + Google News.
4 guest posts with links to your store published on high-traffic sites and accounts relevant to your business niche.
Posts about your brand and/or products from Instagram and Twitter bloggers with a total audience of 200,000 followers to reach potential buyers and build credibility and trust.
Estimated delivery time: 7 business days
Cost: $1990
Premium Pack
3 stellar press release articles that will promote your store on hundreds of vibrant news outlets like CBS, Fox, ABC, NBC + Google News.
6 guest posts with links to your store published on high-traffic sites and accounts relevant to your business niche.
Posts about your brand and/or products from Instagram, Twitter and TikTok bloggers with a total audience of 500,000 followers on each social media to reach potential buyers and build credibility and trust.
Estimated delivery time: 8 business days
Cost: $2990
Important!
- Regardless of the chosen plan, the service is provided only in English.
- We make effective posts, but we can’t control users’ actions, so we can’t promise sales — even though many stores we promoted with this service get great results.
Cancellations and Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.
2.5. Promo Tools Bundle
Description of the service
The service includes installation, activation and setup of the following addons and plugins aimed at store promotion and increasing order value in your WordPress.org store with Sellvia:
Product Slideshow turns product featured images into a gallery slider with multiple pictures.
Purchase Upsell creates post-purchase offers and displays them on upsell pop-ups to boost your revenue.
Bulk Discounts applies bulk pricing discounts to any item or product variations
Upsell offers items that customers are likely to want as well.
Recent Sales Pop-Up generates pop-up notifications about hot purchases from other shoppers.
Abandoned Cart collects contact details of site visitors who were a step away from completing their purchase on your store and sends them customisable reminders about their incomplete purchase.
Urgency offers a number of features to increase the feeling of urgency of your customers and urge them to complete the purchase without postponing it.
Product Bundle creates bundles of products that can go together and offers discounts when a bundle is purchased.
Estimated Delivery Time and Cost
Estimated delivery time: 1-2 business days
Cost: $299
Important!
- We do not offer the Promo Tools plugins separately. These promo tools have proved to be the most effective in this particular combination, so we offer them only as a bundle only.
- We make your store’s full power-up – which increases the chance for sales significantly. However, we can’t control users’ actions thus we can’t guarantee sales — even though many stores we promoted with this service get great results.
- The service does not include providing license keys or files of the addons to the customer. The addons are installed and activated on the customer’s site. If reinstallation of the addon is necessary, please contact support@sellvia.com.
- We can change the list of plugins included into the service. The changes do not affect the services ordered and completed before the changes are made.
Cancellations and Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.
2.6. Email Marketing Setup
Description of the Service
Email Marketing Setup serves to follow your subscribers up via their emails. The emails are collected with a banner pop-up offering to get a welcome discount. Once potential customers leave their email, in their inbox, they receive a coupon ‘that expires in 24 hours’ which is very motivational to buy ASAP. Right after, email marketing will follow them up with special offers, gift & coupon policy setup, and also offering products from different categories (the number of follow-up emails depends on the plan).
Estimated Delivery Time and Cost
Silver
Pop-up, coupon, 6 promo emails for two weeks’ email marketing campaign
Estimated delivery time: 4 business days
Cost: $199
Gold
Pop-up, coupon, 12 promo emails for four weeks’ email marketing campaign
Estimated delivery time: 6 business days
Cost: $399
Platinum
Pop-up, coupon, 24 promo emails for eighth weeks’ email marketing campaign
Estimated delivery time: 8 business days
Cost: $599
Important!
- Once you order one of the packages, our experts start working on it. When it’s completed, you’ll get a notification about the work done and step-by-step guides to set up the service into your store.
- We do not provide mailing lists for our customers. Selling mailing lists is not legal, so you’ll have to compile a mailing list yourself with the help of the subscription form and the popup that we’ll set up on your site. You can also include the email addresses of your existing customers.
- Please, note that we create effective emails and set up a cutting-edge lead generation system, but we can’t control users’ actions and make them subscribe or buy.
- Please check all your preferences before we start working on your order (we always ask our customers to fill in the form and let us know their preferences in detail).
Cancellations and Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.
2.7 Brand Development
Description of the Service
Sellvia designs a brand for you including brand identity, brand story, domain name, logo, and color palette and develops unique branded products for your site, organizes production and logistics to hand the orders in the store. We can create a brand from scratch based on our WordPress ecommerce platform or rebrand your current Sellvia PRO website and add related branded products categories.
The service includes:
Brand
- Brand story
- Naming
- Domain name
- Logo design
- Color palette
- Favicon design
- Social media style
Products
- 100, 200 or 500* unique products
- 5, 10 or 25* designs
- 20 Materials
- Unique descriptions
- Product photos
- 30, 70 or 200* product videos
*Depends on the selected plan
Website
- Unique design
- Sellvia plugin and subscription
- Ecommerce software
- On-site SEO
- Product catalog creation
Marketing
- Branded social media accounts creation
- Homepage SEO article*
- Brand promo video*
*Depends on the selected plan
Main Services & Tools
The start of work
The next business day after you select the package and make a 100% payment, you will be contacted by a personal manager. (if you placed the order on Saturday or Sunday, our manager will contact you on Monday).
Your personal manager will guide you through all the steps of your project. We’ll be using special survey software to share ideas, gather feedback, and track progress during the project.
Niche Research
If you have not decided what brand concept to choose yet, our team will help you pick a demanded and profitable one. You can pick several ideas, and your manager will describe their advantages and disadvantages relying on our experience and market trends, so you can make your final decision. We will help you to choose a brand name that has stable long-term perspectives, a high current demand and a great potential in the future.
Theme
You can choose one of the 5 available themes for your project. These themes define the appearance of your store, make it SEO-friendly, and let it work properly on both mobile devices and desktop PCs. If you need more information, feel free to contact your project manager.
Please note: the theme can not be changed after your confirmation and the layout also can not be changed.
Naming
We’ll help you select a catchy and memorable name for your new brand.
Domain name
The domain name is included in the purchase. You will be provided with the list of 3-5 niche-related domains to choose from. After your site is completed, the domain name will be transferred to your NameCheap account. We will create it for you if needed. After a year, you need to renew your domain and hosting.
The cost of the domain names under $20 is included in the service. If you like a domain above that amount, please contact your personal manager ( you can buy it yourself). If you decide to change the domain name after the confirmation, there will be an additional service charge.
Hosting
One year of hosting service is included.
Design
Our designers will create the visual elements of your brand including your logo, color palette, site favicon, social accounts style, etc. You will be provided with custom design that will include:
- Logo design (3 free revisions)
- Header images design (images will be created according to your requirements in your survey, you can have 3 free revisions)
- Favicon and other design elements (3 free revisions)
If you need more revisions, please contact your manager.
The structure of the templates is not changeable and there is no possibility to use third-party themes.
Unique Products Design
We’ll elaborate and iterate unique items and address specific needs in your market. Every item we develop for you will come with stellar visuals and compelling texts showing the product at its best. We will provide you with options and you can choose 5-25 printable custom designs according to your plan.
Every item we develop for you will come with stellar visuals and compelling texts showing the product at its best. It will be done according to our standards and can not be changed.
Product Categories
We help to select categories for your website according to your brand. Your manager will discuss it with you first, and we will start adding categories after your confirmation. We don’t change categories during the time of your store creation. Once your project is completed, you can add or remove categories by yourself.
Business Branded Email & Contact Information
Working with a brand store website, you should use email as a primary way of communication with your customers. We will create a business branded email for you (support@yourdomain.com) and provide you with the access details. You can also provide a phone number and address that will be shown on your website. We recommend providing these details to make your store look more trustworthy.
Mailing Service
In order to send email notifications automatically, we will register you with one of the available mailing services Mailgun. Notifications are sent to your customers when:
- The order has been placed on your website and paid for
- The order has been shipped
- The contact form has been filled in
Our team will configure all the necessary settings for you.
Google Analytics Integration
Google Analytics is a very useful tool for tracking your visitors and creating reports of the activity on your website. In order to integrate Google Analytics with your site, we will ask you to provide us with some information.
Article
If you order a Gold or Platinum Plan, we will write a Home Page Article for you.
You will get a SEO-friendly Home Page article that will help to improve your website’s search engine ranking and boost traffic.
The article helps your customers to understand your store niche and product range better. Also, it showcases the most popular categories and top selling products in your store.
Brand Promo Video
If you order a Platinum Plan, we will create a compelling video about your business .
To avoid copyright issues, we use non-copyrighted music only. When your video is ready, we will add it to your YouTube channel and to your Home Page.
Please note there is only 1 revision for this step.
Social Media
We will create and add design elements to your store pages on the most popular social media networks to make them look creative and engaging. We will also integrate social media widgets into your site.
Please note: you will need to register your social media accounts yourself because of security reasons and social networks’ policy.
Estimated Delivery Time and Cost
Silver plan
Estimated delivery time: 10 business days*
Cost: $2990
Gold Plan
Estimated delivery time: 20 business days*
Cost: $4990
Platinum Plan
Estimated delivery time: 30 business days*
Cost: $9990
*After you have discussed the main steps of the project with the manager and the manager confirmed that they start working on completing the project.
Cancellations and Refunds
Once the team starts to work on the service, the service is deemed to be non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled when you receive a cancellation confirmation from a Sellvia customer support representative
2.8 Premium Products
Description of the Service
The service includes designing and creating products based on the keywords research, assistance with importing the products into a customer’s account at the Amazon Seller Central, producing these products on demand and providing fulfillment of the orders (includes Sellvia subscription – Basic or Pro)
Products:
- 50, 100, 300 or 750 products*
- 5, 10, 30 or 75 designs based on the same number of keywords*
- 10 products to customize with the designs
- Product descriptions and images
Sales channels
- Import of the products into your Amazon account
- Import of the products into your Sellvia Pro at your request
Sellvia subscription
- Silver, Gold and Platinum package include one year of Sellvia Pro subscription and a free WordPress store
- Bronze plan requires subscribing to Sellvia Basic or Sellvia Pro subscription
*Depends on the chosen package
Cost and Delivery
Bronze package
Cost: $490
Delivery 20-25 business days.
Silver package
Cost: $890
Delivery 25-30 business days.
Gold package
Cost: $2490
Delivery 30-40 business days.
Platinum package
Cost: $5990
Delivery 40-50 business days.
The term is calculated from the moment designs are approved by a client.
Please note! To give Sellvia permissions to your Amazon Seller account to upload products on Amazon, you need to sign for Amazon Professional plan with $39.99 monthly subscription fee. Once Sellvia team uploads all the products on your Amazon Seller account you can downgrade your plan to a free one.
The Main Stages of the Service
Purchase
When you purchase the Service, you will be offered an opportunity to schedule a Zoom meeting with a personal manager that will be assigned to you. If for some reason you are not able to schedule the meeting, your manager will contact you by email within one business day to book a meeting or to discuss the details if you prefer to communicate by email. The manager will also help you create an Amazon Seller account.
Please note that Sellvia is not responsible for the results of the verification process on Amazon. Sellvia shall not be liable for your Amazon account suspension with the exception of cases related to Sellvia products.
Selecting a set of products and designs
During the scheduled Zoom meeting, the personal manager will offer you several sets of products to choose from and offer you the designs based on the keywords that can be printed on the products. They will consult you on what products and designs you are interested in. You can change the category of products or set of designs completely or partially you will be working with at this stage. Once you confirm which products and designs you choose, you will not be able to make major changes (like changing the product set or substituting the design), only minor changes will be possible.
In case none of the suggested designs meet your requirements, it’s possible to offer your own ideas that we’ll analyze and, if confirmed, use on the selected set of products. We can analyze up to three themes and provide you with the three sets of designs based on our analysis.
Important! Once the products and designs are selected and confirmed the service becomes non-refundable.
Providing the template products
Once the sets of the products and designs are agreed on, the design team selects one of the designs and places it on the selected set of products for you to see what the products would look like. You can request minor changes at this step, like changing the font, position of the elements or changing the color scheme. Once you confirm that you are satisfied with the result, the products are passed into production.
Production
At this stage the rest of the designs are placed on the products, they are assigned the GTINs and the manager imports the products to your Amazon account and to your WordPress store with Sellvia (if you have any). Once the products are imported, your personal manager will send you an email with the information and guides on further management of the orders in your stores.
3. LINKS TO OTHER WEBSITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by Sellvia LLC.
The Sellvia company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sellvia company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
4. RE-USE
Sellvia LLC allows the subscribers to use Sellvia products, images, videos, promo materials, product descriptions, and free marketing materials on their and third-party websites at their discretion.
5. RESTRICTIONS
Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the Software provided as part of Sellvia subscription or its services in any way without the written permission of Sellvia company.
6. SELLING SELLVIA PRODUCTS ON OTHER PLATFORMS
Our retailers are permitted to sell Sellvia products on third-party marketplaces such as:
Amazon
Etsy
eBay
Walmart
Wish
Groupon
Faire
Important!
- The only exception are the products tagged “made in USA”. If we learn that a retailer has posted US-manufactured Sellvia products on third-party marketplaces included but not limited to the listed above, we reserve the right to remove the merchant’s Sellvia account immediately.
7. TERMINATION
Without prejudice to any other rights, the Sellvia company may terminate these Terms if you fail to comply with the terms and conditions of these Terms. In such an event, you must destroy all copies of the Software.
8. COPYRIGHT
The Software provided as part of the Sellvia subscription is owned by the Sellvia company, and is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software is licensed, not sold, to You for use solely subject to the terms and conditions of these Terms.
9. LIMITED WARRANTY
THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL THE AUTHOR or AUTHORS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, SUPERSEDING ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS LICENSE.
10. LIMITATION OF LIABILITY
IN NO EVENT SHALL SELLVIA OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SOFTWARE, EVEN IF SELLVIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL LEGAL ISSUE SHOULD BE JUDGED BY THE COURT INDICATED BY SELLVIA.
11. GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
12. CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Service.
13. CONTACT US
If you have any questions about these Terms, please contact us support@sellvia.com.