Last updated: August, 2026

Please read these Terms of Use (“Terms”) carefully before using the https://sellvia.com website (the “Service”) and the Sellvia Plugin (Software) operated by Sellvia LLC (“us”, “we”, or “our”). Your access to and use of the Service and Software is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service and Software.

By accessing or using the Service and Software you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Your use of the Service is also subject to the Sellvia Privacy Policy, available at https://sellvia.com/privacy-policy/, which describes how Sellvia collects, uses, stores and discloses personal data. The Privacy Policy forms part of these Terms and is incorporated into them by reference.

Age Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to access or use the Service, create an account, purchase any Sellvia Services, or participate in any Sellvia program. By accessing or using the Service, you represent and warrant that you meet these age requirements and have the legal authority to enter into these Terms. If you use the Service on behalf of a business or other legal entity, you represent that you are authorized to bind that entity to these Terms.

Sellvia does not knowingly provide Services to minors. If Sellvia determines that an account was created or used by a person who does not meet these requirements, Sellvia may suspend or terminate the account and restrict access to the Service.

1. SUBSCRIPTION PLANS, COOPERATION MODEL & COMMISSION

Sellvia LLC may offer new subscription plans and may change them and their features from time to time. If you sign up for a subscription plan, you agree to the terms, conditions and limitations associated with them that are published on sellvia.com.

1.0 Sellvia Catalog and prices

The Sellvia Catalog (the “Catalog”) is the product database operated by Sellvia and made available to Customers for import into their stores and for fulfillment by Sellvia.

Catalog Item — each item made available in the Catalog for which a Catalog Retail Price and a CPA Rate are published. Where a product is offered in several variations with separately published prices, each such variation constitutes a separate Catalog Item. References in these Terms to an “item” included in an order mean a Catalog Item.

Catalog Retail Price — the retail price indicated for the applicable Catalog Item in the Catalog.

Sellvia reserves the right to adjust Catalog prices, including the Catalog Retail Price and the CPA Rate, at any time, without prior notice, due to market conditions, currency fluctuations, changes in costs, or any other reasons. The prices applicable to an order are those in effect at the moment the order is created. Any subsequent change applies only to orders created after the change takes effect and does not affect amounts payable in respect of orders already created, except in the exceptional case described in Section 2.9.1.

1.1 Sellvia Subscription with a Free Turnkey Store and Partner Account

1.1.1 Description of the Service

The Sellvia subscription provides access to a Sellvia account where you can manage your subscription and monitor your orders, and also provides you with a free turnkey store with access to thousands of products of the Sellvia Catalog available for import.

The subscription also includes a Free Turnkey Store – a WordPress site with the Sellvia platform plugin and a hosting service.

A Partner Account is provided together with the store as part of the Sellvia subscription, offering the same products as those available in the store through Sellvia-operated sales channels. The Partner Account is tied to the Sellvia subscription associated with the store and remains available only while that subscription is active.

Product Listings and Pricing

Product listing prices in the Partner Account are controlled at the platform level. The Customer may not set, change, override, or otherwise modify the price of any product.

Any attempt by the Customer to modify product pricing, whether through the Partner Account, the platform, third-party tools, or otherwise, is prohibited and constitutes a breach of these Terms.

Sellvia may, without notice, correct or revert unauthorized price changes, suspend the affected listings or the Partner Account, withhold or reverse any associated Commission, or suspend or terminate the Customer’s account. Sellvia bears no responsibility for any consequences arising from unauthorized Customer price modifications.

1.1.2 Sellvia Free Turnkey Store creation includes:

• Free domain name* (unless a premium or own domain is selected in the survey) 
• Hosting 
• One branded email address (support@your.domain) 
• Access to Sellvia Catalog 
• 50 random Sellvia products uploaded into your store by default 
• Mailing service setup
• Basic SEO meta data

When filling in the survey for the free store, you can also add some additional paid services which are not part of the trial and will be charged immediately after submitting the survey. The additional services may include:

• Paid theme 
• Premium domain 
• Product Catalog Upgrade service (importing additional products into your store) 
• Premium Products creation service (designing unique custom products for your store) 
• Social Media Package service (creating social network pages for your store and providing the content to post on them for an agreed period of time)

The Free Turnkey Store creation does not include:

• Paid theme installation 
• Premium domain 
• Product Catalog Upgrade service (importing additional products into your store – see 2.2. Product Catalog Upgrade) 
• Social Media Package service (creating social network pages for your store and providing the content to post on them for an agreed period of time – see 2.3. Social Media Packages)
• Promo Tools Service (installing addons that help to increase conversion rate on your site – see section 2.5 Promo Tools Bundle)
• Other services

These tasks can be set up by the customer with the support guidance. Social pages creation can be ordered as a paid service.

*Free Domain

The domain is provided free of charge and owned by Sellvia. After the initial domain registration period expires, it becomes the customer’s responsibility to renew the domain. When the domain expires, Sellvia will send you a domain renewal invoice that will allow you to renew the domain. We guarantee that the domain will not expire for at least three months since the completion of the survey.

Own Domain

If you prefer to have your Sellvia Free Turnkey Store built on your own domain, you must first select any free domain in the survey and then email support@sellvia.com requesting to use your personal domain instead. Your domain must be purchased and active prior to making this request. The first domain switch to your custom domain is free; each additional change (starting from the second) requires a one-time payment of $48.

The stores with the own domain can only be built after the ns- records of your domain have been changed to the ones the support team provided to you in an email after your order for Sellvia pro has been placed and the changes get applied (it can take up to 48 h with some of the domain registrars), thus you can receive your turnkey store after more than one business day since the day of purchase. After the ns-records are changed successfully, it usually takes about one or two business days to move the store to the new domain and provide you with the store access details.

Please note that we do not set up redirects from your old Sellvia domain name to your new one after the domain name change.

Hosting

The hosting meets all the needs of the site but has limited management options. The tasks that require access to the hosting settings are done via third-party plugins or by contacting support@sellvia.com.

The store and its hosting are provided as part of the offer as long as you have the Sellvia subscription active on your site.

If Sellvia Pro subscription is not renewed for longer than a week since the day of the due payment, your site data may be irreversibly deleted.

WordPress and Hosting Access

The Free Turnkey Store is provided as a managed WordPress-based site. Customers do not receive direct access to the WordPress Dashboard, wp-admin area, hosting control panel, server files, database, FTP/SFTP, or similar administrative access unless expressly approved by Sellvia in writing.

Customers may manage their store through the Sellvia Dashboard and other tools made available by Sellvia. Technical changes requiring administrative WordPress or hosting access must be requested through Sellvia Support and may be limited or declined for security, stability, compliance, or service integrity reasons.

One Turnkey Store per one Sellvia Subscription

A single customer account (email) may create up to 10 Turnkey Stores, each tied to a separate Sellvia subscription.

By clicking “Create a Store” in your Sellvia dashboard, you agree to the creation of a new subscription associated with the new store. Each subscription is billed at $39/month, and the first charge occurs immediately upon creation of the new store.

Please note the following:

• You may create up to 10 Turnkey Stores and corresponding subscriptions under one email.
• Each Turnkey Store and its associated subscription operate independently, including the Partner Account provided with each subscription. 
• Purchases or services (Sellvia Promotion Service, product packages, etc.) made for one store do not transfer or apply to your other stores. 
• Commissions, payments, orders, or services tied to one store or to its Partner Account cannot be moved or shared between stores or between Partner Accounts. 
• To cancel any store and its corresponding subscription, please contact support@sellvia.com or cancel your subscription in Sellvia dashboard.

Incompatibility with WooCommerce

The Sellvia platform plugin used in free turnkey stores is not compatible with other ecommerce plugins, including but not limited to WooCommerce, AliDropship, or any third-party plugins or themes designed for use with those systems. Installing, activating, or attempting to substitute the Sellvia plugin with such plugins may cause site errors, malfunction, or loss of functionality. Sellvia is not responsible for issues arising from such installations.

1.1.3 Sellvia Subscription Plans

1.1.3.1 Sellvia PRO

Sellvia PRO offers three subscription plans: Basic, Advanced, and Ultimate.

Subscription pricing: $39 per month, $99 per month, or $299 per month.

Free trial: 14 days (starting from the date your store access details are provided).

The Sellvia Basic plan allows for up to 5,000 products and includes 4 GB of available server space – priced at $39 per month.

The Sellvia Advanced plan allows for up to 10,000 products and includes 10 GB of available server space – priced at $99 per month. This plan becomes available after completing payment for at least three consecutive months.

The Sellvia Ultimate plan allows for up to 20,000 products and includes 50 GB of available server space – priced at $299 per month. This plan also becomes available after completing payment for at least three consecutive months.

Plan Upgrade

A customer can upgrade the plan in Sellvia account -> Plans tab or by contacting Sellvia Support at support@sellvia.com.

1.1.3.2 Sellvia Performance Tiers

In addition to the Sellvia PRO subscription plans described above, Sellvia may offer an optional add-on subscription known as Sellvia Performance Tiers (“Performance Tiers”).

Sellvia Performance Tiers are designed to scale with a Customer’s business activity and provide access to expanded platform tools based on the selected tier. Performance Tiers are supplementary to Sellvia PRO and may only be used in conjunction with an active Sellvia PRO subscription. Performance Tiers do not replace, modify, or reduce the requirements of the Sellvia PRO subscription.

Performance Tiers are service access subscriptions. They do not represent customer funds, stored value, credits, deposits, balances, financial accounts, or payment instruments, and they do not create any right to receive money, interest, or payouts.

Performance Tier Levels

Sellvia may offer the following Performance Tiers, subject to change from time to time. Specific features, limits, and tool availability for each tier are defined in the Sellvia Dashboard or applicable service descriptions.

Basic Tier (Free) 

Provides limited access to Performance Tier functionality, with restricted feature availability.

Plus Tier ($19 per week) 

Includes selected platform tools, which may include: 

• Email Marketing Tool 
• Google Backlinks Tool

Advanced Tier ($39 per week) 

Includes selected platform tools, which may include: 

• Email Marketing Tool 
• Google Backlinks Tool 
• Social Media Marketing Tool 
• SEO Blog Posts Tool 
• Design Customization Tool

Pro Tier ($69 per week) 

Includes selected platform tools, which may include: 

• Email Marketing Tool 
• Google Backlinks Tool 
• Social Media Marketing Tool 
• SEO Blog Posts Tool 
• Design Customization Tool 
• YouTube Marketing Tool
• Promotional Videos

Elite Tier ($99 per week) 

Provides access to the full set of Performance Tier tools and features made available by Sellvia at the time of subscription, including: 

• Email Marketing Tool 
• Google Backlinks Tool 
• Social Media Marketing Tool 
• SEO Blog Posts Tool 
• Design Customization Tool 
• YouTube Marketing Tool 
• Promotional Videos 
• Instagram & TikTok Ads Tool 
• Instagram & TikTok Store 
• Themes Access

Order thresholds, tool availability, and feature scope may vary by tier and may be updated at Sellvia’s discretion.

Billing, Renewal, and Relationship to Sellvia PRO

Performance Tiers are billed separately from the Sellvia PRO subscription and follow an independent billing cycle, as disclosed at the time of purchase. Where a Performance Tier is offered with a free or discounted introductory period, Sellvia will send a reminder to the account email before that period ends and before the first full charge is made, stating the amount and the billing frequency. No additional processing, transaction, or service fees are applied to Performance Tier subscription payments.

Upgrading or downgrading a Performance Tier does not affect the billing, renewal, or validity of the Sellvia PRO subscription. However, if the Sellvia PRO subscription is canceled, suspended, or expires, access to all associated Performance Tier features will be automatically suspended until the Sellvia PRO subscription is reactivated.

A Performance Tier upgrade takes effect only where the Customer selects the applicable tier in the Sellvia Dashboard or otherwise expressly requests the upgrade. Sellvia does not increase the Customer’s Performance Tier, or the amount charged in respect of it, without the Customer’s express request. Applicable tier changes and pricing are displayed in the Sellvia Dashboard.

Customers may request a tier adjustment by contacting Sellvia Support. Downgrade requests are subject to review and may be approved only if the Customer’s current account activity and enabled tools are compatible with the requested lower tier. Sellvia reserves the right to decline downgrade requests that would result in feature incompatibility or service disruption.

1.1.4 Signing up

In order to subscribe, you need to provide your email and credit card details on the checkout page. By providing these details and signing up, you agree to the present terms, confirm that you are aware that the Sellvia subscription is a recurrent payment that will continue automatically and authorize Sellvia subscription payment to be collected after the end of the trial from the card that you provided when signing up unless you notify us before the charge is made that you would like to cancel the subscription or unless you cancel your subscription yourself in your Sellvia account.

1.1.5 Trial

The free trial starts on the day when the store access details are granted to the subscriber during the free training session with the Sellvia consulting team or sent in an automated email. The store is built immediately after we get the survey with your preferences indicated.

If you have any questions concerning your access details or booking your free training session with our consultant, please contact support@sellvia.com.

1.1.6 Renewal of the Subscription

After the free trial period ends, your subscription payment will be automatically charged to the payment method you provided. By entering your payment information and subscribing, you explicitly consent to the automatic renewal of your subscription at the end of the free trial period. You authorize Sellvia to charge your payment method for the subscription fee once the trial period expires.

It is your responsibility to ensure that your payment method has sufficient funds available to cover the subscription renewal before the payment due date. By subscribing, you also acknowledge and agree to the terms regarding renewals, cancellations, and refunds as outlined here.

Reminder of Renewal: You will receive a reminder email 3 days before the trial period ends. If you do not wish to continue, you may cancel your subscription by following the cancellation instructions in the reminder email or by accessing your User Account.

1.1.7 Cancellation

You can cancel your subscription or any renewing paid services at any time through your User Account. To cancel, go to “My Account” → “Plans,” click on the options menu (three dots), and select “Unsubscribe and Delete Store.” After completing the cancellation process, you will receive a confirmation email indicating that your subscription has been successfully canceled.

Impact of Cancellation:

• Free Turnkey Store: Your Free Turnkey Store will be canceled when you cancel your Sellvia subscription.
• Partner Account: Your Partner Account will be deactivated when you cancel your Sellvia subscription. Orders may no longer be received through the Partner Account after deactivation.
• Access to Features and Commission: After cancellation, your access to Sellvia features, including commission functionality, will be suspended. After cancellation, Sellvia will notify you of any Available Commission recorded in your account and you will have fourteen (14) days from that notice to request its redemption, as set out in Section 1.4.7. Commission that has not been redeemed by the end of that period is forfeited.

1.1.8 Refunds

Refund Eligibility: Sellvia provides a 100% refund for the latest subscription payment if requested within 30 days of the payment date. To request a refund, please contact support@sellvia.com. Refund requests made after 30 days will not be processed, and your subscription will remain active until the end of the paid period.

• Annual Subscription: Refunds for annual subscriptions are available only upon request within 30 days from the date of the annual payment charge. If requested after 30 days, no refund will be issued. The yearly fee for the used portion of the subscription is non-refundable.
• Monthly Subscription: Refunds are only available for the current payment period. Refunds for previous months are not issued.

Additional Services: Once additional services (such as dashboard services or services ordered with the Free Turnkey Store) have been initiated, they are non-refundable.

1.1.9 Termination of Service

In case the subscription has not been paid on a due date, it becomes inactive immediately, and the Partner Account associated with the subscription is deactivated. After 7 days, Sellvia deactivates its hosting and deletes the Free Turnkey Store that is part of Sellvia Pro. The deleted Free Turnkey Store cannot be recovered. We will send at least one reminder to the account email before deletion.

1.1.10 Multiple Accounts Policy

You are not permitted to create, maintain, or control more than one account without our prior written consent. Creating multiple accounts for the purpose of:

• Circumventing usage limits or restrictions 
• Gaining access to promotional credits or offers 
• Manipulating referral systems 
• Engaging in fraudulent or abusive behavior is strictly prohibited.

We reserve the right to identify and link related accounts based on shared attributes such as email domains, IP addresses, device fingerprints, billing information, or usage behavior.

1.1.11 Automated Account Creation

The use of bots, scripts, automation tools, or any other method to mass-create accounts is not allowed. Any accounts created in this manner may be suspended or deleted without notice.

1.1.12 Transactional Abuse and Chargebacks

If we detect suspicious, excessive, or abusive transaction activity (including but not limited to repeated chargebacks, payment fraud, or attempts to exploit our refund policy), we may:

• Temporarily or permanently suspend your account(s) 
• Deny access to future transactions 
• Share relevant information with payment processors or legal authorities

We reserve the right to contest chargebacks and provide evidence of policy violations to the payment processor.

1.1.13 Email Domain Abuse

We monitor for abuse patterns involving multiple accounts registered with the same email domain. If we detect high-risk activity from a specific domain, we may limit or block new registrations, pending manual review.

1.1.14 Right to Terminate or Restrict Access

We reserve the right to suspend, restrict, or terminate any account — or group of related accounts — that we reasonably believe is violating these Terms of Service or engaging in abusive behavior. This includes but is not limited to:

• Fraud 
• Spam 
• Misuse of the platform 
• Attempts to exploit the system

1.1.15 No Right to Service in Case of Abuse

Users found to be in violation of this policy waive any rights to continued access to the platform, services, or stored data. Refunds or disputes related to terminated accounts may be denied at our sole discretion.

1.1.16 Changes to This Policy

We may update these terms at any time. Continued use of our services after any changes indicates your acceptance of the updated terms.

1.2 Customer Status and Terminology

1.2.1 Terminology

All persons using the Service are referred to as “Customers”. Where these Terms, the Sellvia Dashboard, or Sellvia’s promotional programs refer to a “Partner”, that term refers to the same Customer in the context of Commission allocation and redemption under Section 1.4, and does not designate a separate status, account type, or category of user.

1.2.2 Customer’s Own Payment System

Where a Customer connects their own payment system to their store, the Customer uses their own independently operated payment system, processes customer transactions autonomously, and acts as the seller to the end customer for all transaction-related purposes. Sellvia does not participate in or oversee any customer payments made through the Customer’s checkout system.

The Customer is fully responsible for managing customer orders, transaction records, payment disputes, refunds, fraud risks, regulatory compliance, and all other obligations associated with handling customer funds.

Sellvia’s role is limited to supplying products and fulfilling orders submitted by the Customer, and Sellvia has no involvement in or control over the Customer’s customer-facing transactional activities.

1.2.3 Storefront Configuration

Where a Customer has not connected their own payment system to their store, the store operates in the Storefront Configuration and is referred to as a “Storefront”.

A Storefront displays product information and collects end-customer shopping intent. It does not process end-customer payments. An end customer who proceeds to purchase is directed to Sellvia Mall, where the order is placed with and completed by Sellvia.

In respect of orders arising from a Storefront, the Customer does not sell goods to end customers, does not receive or handle end-customer payments, and does not act as the seller of goods. Sellvia is the seller for all transaction-related purposes and is responsible for payment acceptance, receipts, refunds, chargebacks and all payment-related obligations.

Product listing prices displayed in a Storefront are controlled at the platform level. The Customer may not set, change, override, or otherwise modify the price of any product. The consequences of unauthorized price modifications set out in Section 1.1.1 apply equally to a Storefront.

The Storefront Configuration applies to any store operated by the Customer on the Sellvia platform, including a Free Turnkey Store, an Established Store described in Section 2.15 and a Premium Store described in Section 2.16.

The Storefront Configuration is a configuration of the Customer’s store only. It does not affect the Customer’s participation in the Partnership Program described in Section 1.4.6, which depends on the Customer holding an active Partner Account.

1.2.4 Payment Flows

This Section summarises how payments are made and received under these Terms. It does not create or modify any obligation.

Orders placed within the Sellvia Ecosystem, whether Promoted Orders or Organic Orders, and orders arising from a Storefront. The end customer pays Sellvia. Sellvia is the seller of the goods and the merchant of record for the transaction, issues the receipt, and is responsible for refunds, chargebacks and all payment-related obligations. Sellvia receives and retains the entire amount paid by the end customer. No part of that amount is received by Sellvia on behalf of the Customer, held for the Customer, allocated to the Customer, passed on, split, routed, pooled, escrowed or settled to the Customer or to any third party. The Customer does not receive, handle, hold or have any claim to any amount paid by the end customer.

Amounts payable by the Customer to Sellvia. The Customer pays Sellvia the fees set out in Section 3 in respect of orders, together with subscription fees and the price of any Paid Services. These amounts are paid by the Customer from the Customer’s own funds, by payment card or by application of Order Processing Credits. They are consideration for services provided by Sellvia to the Customer and are not payments of, deductions from, or offsets against any amount paid by an end customer.

Amounts paid by Sellvia to the Customer. Commission is paid by Sellvia to the Customer from Sellvia’s own corporate operating funds, as a promotional incentive under the Partnership Program described in Section 1.4.6, and only where the conditions of Section 1.4 are satisfied. Commission is calculated by reference to the Catalog Retail Price, which is a reference figure published by Sellvia, and not by reference to any amount received from any end customer. Payment of Commission is not a settlement, remittance, distribution or transfer of end-customer funds.

Customer Store Orders. Where the Customer has connected their own payment system, the end customer pays the Customer directly through the Customer’s own payment system. Sellvia does not receive, handle, hold, route or have any visibility of those funds, and no Commission arises. The Customer pays Sellvia separately for the fees set out in Section 3 in respect of such orders.

No money transmission. Sellvia does not act as a payment intermediary, payment facilitator, payment processor for third parties, marketplace operator settling funds to sellers, escrow agent, money transmitter or money services business in connection with any of the flows described above. Sellvia does not hold, pool, route or transfer funds on behalf of any Customer.

1.3 Order Processing

Order processing is the process by which an order is approved and released for fulfillment. Order processing begins when the order is approved. No other order processing procedure exists, and an order is not released for fulfillment unless it has been approved and the amounts payable in respect of it have been paid.

Sellvia Ecosystem Order — an order placed by an end customer through any platform or sales channel operated by Sellvia within the Sellvia Ecosystem, which Sellvia attributes to the Customer’s Partner Account. A Sellvia Ecosystem Order is either a Promoted Order or an Organic Order.

Promoted Order — a Sellvia Ecosystem Order which Sellvia attributes to the promotion of the Customer’s products under the Sellvia Promotion Service described in Section 2.14.

Organic Order — a Sellvia Ecosystem Order which is not attributed to the promotion of the Customer’s products under the Sellvia Promotion Service.

An order is attributed to the promotion of the Customer’s products where the end customer reached the Sellvia Ecosystem through a placement, link, campaign identifier, tracking parameter or other marker deployed by Sellvia in the course of delivering the Sellvia Promotion Service, or where Sellvia’s data otherwise indicates that the order resulted from such delivery. The absence of any such marker does not preclude attribution where other data indicates that the order resulted from the delivery of the Promotion Service.

Whether an order is attributed to a particular Customer’s Partner Account, and whether it is attributed to the promotion of that Customer’s products, is determined by Sellvia on the basis of its own delivery, placement and transaction data. Sellvia is not required to disclose the method of attribution, and the Customer acknowledges that individual placements are not visible to the Customer as described in Section 2.14.3(c). Where more than one Customer could be attributed the same order, Sellvia determines the attribution at its sole discretion.

An order placed within the Sellvia Ecosystem that is not attributed to any Customer’s Partner Account and is not a Storefront Order is a sale made by Sellvia on its own account. No CPA Fee, Product Cost Charge, CPA Service Fee, Order Service Fee or Commission arises in respect of such an order, and no Customer is a party to it.

Storefront Order — an order placed by an end customer who was directed to Sellvia Mall from a Storefront, as described in Section 1.2.3, and which is not attributed to the promotion of the Customer’s products under the Sellvia Promotion Service. A Storefront Order is not a Sellvia Ecosystem Order.

Customer Store Order — an order placed by an end customer through the Customer’s own store.

Automatic approval — the mode in which orders are approved for processing without manual action by the Customer. References in these Terms and in the Sellvia interface to “automatic approval”, “auto-approval” and “auto-processing” have the same meaning.

Order processing consists of the approval of the order and the payment of the amounts payable in respect of that order.

For a Promoted Order, the amounts payable are the CPA Fee described in Section 2.14.4.7 and the CPA Service Fee together with any additional fee by method of approval, described in Sections 3.3.1 to 3.3.3.

For an Organic Order, the amounts payable are the Product Cost Charge described in Section 3.0 and the Order Service Fee together with any additional fee by method of approval, described in Sections 3.3.1 to 3.3.3. No CPA Fee is payable in respect of an Organic Order.

For a Storefront Order and for a Customer Store Order, the amounts payable are the Product Cost Charge described in Section 3.0 and the Order Service Fee together with any additional fee by method of approval, described in Sections 3.3.1 to 3.3.3.

No Product Cost Charge is payable in respect of digital products included in an Organic Order, a Storefront Order or a Customer Store Order, as set out in Section 3.0.

A Customer Store Order may be created only where the Customer has connected their own payment system to their store, as described in Section 1.2.2, and is submitted by the Customer. A Storefront Order arises only where the Customer has not connected their own payment system, as described in Section 1.2.3.

Where an order is a Sellvia Ecosystem Order or a Storefront Order, it is approved for processing by or on behalf of the Customer to whose Partner Account or Storefront the order is attributed. In respect of such orders the Customer does not accept end-customer payments and does not act as the seller of goods.

An order may be approved individually, together with one or more other orders in a single bulk operation, or automatically where the Customer has enabled automatic approval and holds sufficient Order Processing Credits. The method of approval determines the additional fee payable under Sections 3.3.2 and 3.3.3.

Orders that are not approved within seven (7) days after purchase may be cancelled under Sellvia’s standard operational procedures, as described in Section 2.6.1.

1.4 Commission

1.4.1 Definition

Commission is an internal non-cash promotional incentive associated with a Partner’s Sellvia Account.

Commission represents a Sellvia-funded, non-cash promotional incentive allocated in connection with orders attributed to the Customer’s Partner Account or arising from the Customer’s Storefront, including orders resulting from referred traffic and from the performance of the Partner Account, and in connection with such other events as are defined by the Sellvia Partnership Program described in Section 1.4.6.

Commission is NOT:

– customer money, 

– sales revenue,

– a deposit account, 

– stored value,

 – electronic money, 

– escrow, 

– or funds held on behalf of the Partner.

Sellvia is not a financial institution. No interest is earned on Commission, and it may only be used in accordance with the applicable terms of Sellvia’s services.

No Money Transmission or Custodial Services

Sellvia does not provide money transmission, stored value accounts, wallets, escrow, custodial services, or payment settlement services for third parties. Sellvia does not hold, pool, route, or transfer customer funds on behalf of users. Any commissions, credits, incentives, or balances referenced in these Terms represent internal, non-cash promotional or prepaid service units funded solely by Sellvia or prepaid services delivered by Sellvia.

1.4.2 Commission Structure

Commission is represented in one of the following states:

(a) Pending Commission Includes commission associated with unprocessed orders. Once the associated order is processed, the commission moves into the Incoming state for verification.

(b) Incoming Commission

Includes commission associated with processed orders. Commission remains in the Incoming state for up to seventy-two (72) hours. During this period, Sellvia verifies referred activity, confirms order completion, ensures proper attribution, and detects or prevents abuse, fraud, or violations of platform policies.

(c) Available Commission

After the 72-hour Incoming period concludes, Commission is reclassified as Available Commission. Available Commission represents Sellvia-funded promotional incentives eligible for redemption in accordance with these Terms.

Ownership and Payout Condition

Until the Partner submits a valid payout request and all applicable eligibility conditions are satisfied, including the absence of outstanding unpaid service fees, Available Commission remains a Sellvia-funded promotional incentive and the property of Sellvia.

Commission does not become payable, transferable, or owed to the Partner until a payout is approved in accordance with these Terms. The existence of Available Commission does not create a debt, obligation, or custodial relationship between Sellvia and the Partner.

(d) Progressive Commission Allocation

Commission attributed to a qualifying event may be allocated progressively rather than in full upon conclusion of the Incoming period. Typically, up to seventy-five percent (75%) of the Commission transitions to Available status following the standard Incoming period. The remaining portion awaits allocation over a Commission Validation Window of up to one hundred twenty-five (125) days from the date of the qualifying attribution event.

The duration of the Validation Window and the applicable allocation percentage are determined exclusively by Sellvia at its sole discretion and may be modified at any time without prior notice, based on the nature of the attributed activity, Partner account history, account standing, and platform risk indicators.

Upon conclusion of the Validation Window, and subject to Section 1.4.4, the remaining Commission transitions to Available status, provided no adjustments are required.

Commission pending validation has not yet been fully earned and has not yet been allocated to the Partner’s account. No funds are held or stored during this period. No custodial, escrow, or financial obligation is created by the existence of unallocated Commission.

1.4.3 Commission Payouts Policy

1.4.3.1 Commission Payouts

Commission represents a Sellvia-funded, non-cash promotional incentive allocated in connection with Partner activity and does not constitute customer payments, stored value, wages, or product sales revenue. Sellvia is the sole payer of Commission upon approval.

Commission payouts represent the redemption of Sellvia-funded promotional incentives and do not constitute settlement of customer payments or transfer of third-party funds. Partners may request a payout of their Available Commission once specific eligibility requirements are met.

To redeem your Available Commission, the following conditions must be met:

• Your Sellvia subscription must be active and fully paid at the standard plan rate applicable to your plan, as set out in Section 1.1.3.1. 
• All orders associated with your Partner Account must be fully processed in accordance with Sellvia’s operational procedures.

Partners may request a payout of their Available Commission by accessing the Dashboard, selecting the “Redeem Commission” option, and completing the on-screen steps. The minimum amount is $100 for U.S. residents and $300 for residents of all other countries.

1.4.3.2 Verification Requirement for Commission Redemption

Before any Commission redemption may be approved, the Partner must successfully complete all verification steps required by Sellvia, including phone number verification and identity verification.

A non-refundable verification fee of $4.50 applies to each identity verification attempt. This fee covers the cost of the verification services obtained by Sellvia from its verification providers together with Sellvia’s own costs of integrating, operating and supporting the verification, compliance review and fraud prevention processes. It is a verification service fee only and is not related to money transfer, card processing, stored value, or payment settlement.

The fee applies regardless of whether the verification attempt is successful, except where the attempt could not be completed for technical reasons attributable to Sellvia or to its verification provider, in which case no fee is charged for that attempt.

Sellvia does not guarantee that any verification attempt will be successful and may decline, delay, suspend, or cancel a verification request at its sole discretion, including for reasons related to fraud prevention, document authenticity, account security, data integrity, regulatory compliance, tax reporting, redemption administration, or verification provider requirements.

Sellvia may request additional information or documentation for fraud prevention, tax reporting, account security, compliance review, or redemption administration.

If verification is declined or not completed successfully, the Partner may not redeem Commission until verification is successfully completed and the Commission redemption request is approved. The Partner may reattempt verification, and each reattempt is subject to the non-refundable verification fee above.

Commission cannot be redeemed unless and until the redemption request is approved after successful verification in accordance with these Terms.

1.4.4 Important Disclaimers

All Commission payouts are made solely from Sellvia’s corporate funds as promotional incentive payments and do not involve the holding, routing, or transfer of customer funds, product sales revenue, or any form of payment settlement. They represent the payout of qualified promotional incentives allocated by Sellvia.

Sellvia reserves the right to deny, delay, adjust, suspend, or reverse Commission payout requests in the event of suspected fraud, traffic manipulation, chargebacks, disputes, policy violations, or unresolved account issues.

All payout requests are subject to applicable Payouts Policy, compliance reviews, and identity verification procedures required for tax reporting, fraud prevention, or payment processing compliance.

1.4.5 Illustrative Commission Statements

Any Commission-related examples, estimates, projections, or illustrative figures shown on Sellvia’s website, Dashboard, or marketing materials are provided for informational purposes only and do not guarantee that any Partner will become eligible for or receive any similar Commission.

As stated in Section 1.4.3, Commission is a Sellvia-funded promotional incentive and does not constitute wages, employment compensation, guaranteed earnings, customer payments, or product sales revenue. The amount a Partner may become eligible to redeem varies based on Partner activity, Partner Account performance, market conditions, verification results, and policy compliance. Sellvia does not guarantee any specific Commission amount or that any Commission will be earned, allocated, approved, or paid.

1.4.6 Sellvia Partnership Program and Commission

The Sellvia Partnership Program (the “Partnership Program”) is a promotional program operated by Sellvia under which Sellvia may allocate Commission to Customers in connection with Sellvia Ecosystem Orders. A Customer participates in the Partnership Program for as long as the Customer holds an active Partner Account.

Where a Sellvia Ecosystem Order, whether a Promoted Order or an Organic Order, or a Storefront Order is created, Commission may be recorded as Pending Commission in the account of the Customer to whom the order relates. Commission does not leave the Pending state unless and until the order has been approved for processing, whereupon it enters the Incoming state described in Section 1.4.2(b) and follows the lifecycle set out in Section 1.4.2.

The amount of Commission is determined by Sellvia at its sole discretion on the basis of its internal calculations, which may reference up to eighty percent (80%) of the Catalog Retail Price of the items included in the order. Sellvia may modify the applicable percentage, the method of calculation, and the terms of the Partnership Program at any time and without prior notice. Any such change applies only to orders created after the change takes effect and does not affect Commission already allocated or recorded in respect of orders already created.

The Catalog Retail Price is a reference figure published by Sellvia in the Catalog. It is used solely as a basis of calculation and does not represent, and is not determined by, any amount actually received by Sellvia from any end customer. Commission is not calculated by reference to any amount paid by an end customer, to any payment actually received or settled, or to Sellvia’s revenue, margin or profit in respect of any order.

Commission is paid by Sellvia from its own corporate operating funds, and only where all conditions of the Partnership Program and of this Section 1.4 are satisfied. It is not derived from, allocated out of, or otherwise connected to any amount paid by an end customer, and no portion of any end-customer payment is designated, earmarked, segregated or committed for allocation as Commission at the time of receipt. Sellvia retains all amounts received from end customers in respect of Sellvia Ecosystem Orders.

The payment by a Customer of the CPA Fee, the CPA Service Fee, the Order Service Fee, the Product Cost Charge, any fee for the Sellvia Promotion Service, or any other amount payable under these Terms does not confer on the Customer any right to or interest in the goods sold, the proceeds of any sale, any amount paid by an end customer, or any share of Sellvia’s revenue, and does not create any entitlement to Commission or to any particular amount of Commission. Such payments are consideration for the services described in these Terms only.

Commission allocated under this Section is subject in full to the remainder of this Section 1.4, including the states described in Section 1.4.2, the Commission Validation Window, the eligibility and verification requirements of Section 1.4.3, and the disclaimers of Section 1.4.4.

No Commission arises in respect of a Customer Store Order, in respect of which the Customer acts as the seller and receives the end customer’s payment directly.

1.4.7 Effect of Cancellation or Termination of the Subscription

Where the Sellvia subscription associated with a Customer’s account is cancelled, expires, or is terminated, Sellvia will notify the Customer at the account email of any Available Commission recorded in the account and of the period within which it may be redeemed.

The Customer may submit a redemption request in respect of Available Commission within fourteen (14) days from the date of that notice (the “Redemption Period”), notwithstanding that the subscription is no longer active. The minimum redemption amounts set out in Section 1.4.3.1 do not apply to a redemption request submitted during the Redemption Period. All other conditions of Section 1.4.3, including verification, continue to apply.

Pending Commission, Incoming Commission, and Commission awaiting allocation during the Commission Validation Window do not become Available Commission solely by reason of the cancellation, expiry or termination, and are forfeited at the end of the Redemption Period unless they have become Available Commission and been redeemed within it.

Commission that has not been redeemed by the end of the Redemption Period is forfeited. As Commission is a Sellvia-funded promotional incentive and not customer funds, stored value or an amount owed to the Customer, forfeiture does not constitute a payment, deduction, or loss of the Customer’s property.

A subscription that has become inactive because a payment was not collected on the due date, but which has not yet been cancelled or terminated, is not treated as cancelled or terminated for the purposes of this Section while Sellvia continues to attempt collection. Commission is not forfeited during that period and the Redemption Period does not begin. Redemption remains unavailable while the subscription is not active and fully paid, in accordance with Section 1.4.3.1.

A redemption request submitted before the cancellation, expiry or termination takes effect, and still pending at that time, continues to be processed, provided that the Customer has completed all verification steps and provided all information and documentation requested by Sellvia under Sections 1.4.3.2 and 1.4.4. Where any verification step or requested information or documentation remains outstanding on the part of the Customer, the request may be completed within the Redemption Period; if it is not, the request lapses and the Commission to which it relates is forfeited. Sellvia is not required to extend the Redemption Period. Sellvia’s rights under Section 1.4.4 to deny, delay, adjust, suspend or reverse a payout request are unaffected.

Where the subscription is terminated by Sellvia for fraud, abuse, or breach of these Terms, no Redemption Period applies and all Commission is forfeited with immediate effect.

This Section does not apply to Commission allocated under Section 2.17.6 in connection with the Store Reactivation Program. Such Commission is allocated to the Referring Customer’s account and is governed by the subscription associated with the replacement store provisioned under Section 2.17.5.

1.5. Paid Services

Certain Sellvia Services may require payment of specific costs as determined solely by Sellvia (“Paid Services” and “Charges and Fee(s),” respectively).

Sellvia will inform you of the current Costs, which you must pay directly to Sellvia via your Sellvia Dashboard when purchasing Paid Services. To access or use these Paid Services, all applicable Costs must be paid in advance.

Sellvia reserves the right to modify its Costs at any time and at its sole discretion.

All Costs paid directly to Sellvia are considered to be in U.S. Dollars, unless explicitly stated otherwise in writing by Sellvia. Where permitted by law (and unless Sellvia specifies otherwise in writing), all Costs are exclusive of taxes (including VAT, sales tax, goods and services tax, etc.), levies, or duties imposed by tax authorities (“Taxes”), and you are responsible for paying any applicable Taxes related to your use of Sellvia Services or any transactions or purchases you make. If Sellvia is required to collect or pay Taxes on the Costs you owe, such Taxes may be added to any outstanding Costs and will appear on your Invoice. We suggest checking for any additional costs that may be charged by third parties in relation to the purchase or renewal of Paid Services (such as international transaction charges, currency conversion charges, or charges from banks or credit card companies). Sellvia is not liable for any such additional costs.

If you buy Paid Services directly from Sellvia, by registering or submitting information for such services, you also authorize Sellvia to request and collect payment and service costs (or to initiate refunds, charges, or any other billing actions) from your payment provider or designated bank account. Sellvia may also make necessary inquiries to verify your payment account or financial details to ensure timely payment, including obtaining updated payment information from your payment, credit card, or bank account provider (e.g., updated expiry date or card number as provided by your credit card company).

You must maintain a stored credit card with Sellvia to pay for Paid Services purchased directly from Sellvia (“Stored Card”). You can identify your Stored Card by the last four digits displayed on your Account Settings Page.

1.5.1 Unpaid Amounts and Internal Netting

If any amount owed to Sellvia remains unpaid because a card charge fails, is declined, reversed, disputed, or cannot be collected, Sellvia may attempt to collect the unpaid amount using any payment method on file.

Sellvia may also internally net unpaid amounts against the Partner’s Available Commission Balance, Commission otherwise eligible for redemption, or Commission that may otherwise become eligible for future allocation or redemption. This may apply to unpaid subscriptions, Paid Services, CPA Fees, Product Cost Charges, CPA Service Fees, Order Service Fees, Automatic Approval Fees, Accelerated (Bulk) Processing Fees, verification fees, chargebacks, refunds, Late Approval Fees, Commission cancelled under Section 2.6.2 and already redeemed, or other amounts owed under these Terms.

Any such netting is an internal accounting adjustment only and does not involve customer funds, stored value, a wallet, a deposit, a financial account, escrow, payment settlement, money transmission, or funds held on behalf of the Partner.

2. SERVICES

2.1. Content Visibility Packages (SEO)

Description of the Service

The Content Visibility Packages are designed to support brand presence and content discoverability through off-site content creation and editorial distribution across third-party platforms.

This Service focuses on producing and placing branded informational content outside of your website to help establish visibility, context, and brand awareness within relevant online environments. Sellvia coordinates content preparation and submission workflows, but does not sell traffic, search rankings, backlinks, or guaranteed exposure.

Estimated Delivery Time and Cost 

Silver Plan 

Estimated delivery time: 5 business days + 1-2 days for order processing 

Cost: $399

Gold Plan 

Estimated delivery time: 7 business days + 1-2 days for order processing 

Cost: $699

Platinum Plan 

Estimated delivery time: 8 business days + 1-2 days for order processing 

Cost: $999 

Revisions 

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Domain name changes requested after work has started or after the service has been delivered will be subject to a paid revision. The revision fees are as follows: $30 for the Silver Plan, $85 for the Gold Plan, and $120 for the Platinum Plan. This ensures the team can deliver consistent, efficient results without duplicating efforts.

Cancellations & Refunds 

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Important Disclaimer

This Service does not involve the sale of traffic, users, impressions, backlinks, rankings, domain authority, or search engine optimization outcomes. Sellvia provides content preparation, coordination, and third-party editorial distribution only.

2.2. Product Catalog Upgrade

Description of the service

The Product Catalog Upgrade Service adds a selected number of products (100, 200, 500, or 1000) from Sellvia Public Catalog to your store. By default, the products are added to the store connected to the email you made the service purchase with. If you want the products to be added to a different WordPress.org store with the Sellvia plugin, you should contact support@sellvia.com within an hour after completing the purchase.

Niches

The products added to a new turnkey store correspond to the niche of your Sellvia Pro store selected in the survey. The service provided for an existing store will include products closest to the niche of the store where the service is being delivered. If you would like the imported products to be of a different niche, you should contact support@sellvia.com within an hour after completing the purchase. If the current number of products in the niche is lower than the number of the products you ordered to be imported, the rest of the products will be added from the General Store niche.

When the products are added we use the default categories in the current preset that is being loaded. We do not create the categories different from the default ones as part of the service.

Estimated Delivery Time

Estimated delivery time of the service is one business day after the store is built and the Customer receives store access details. For customers with WooCommerce sites the service delivery time is increased to 5 business days after the moment of purchase / us receiving access details.

Cost

Adding 100 products: $29

Adding 200 products: $49

Adding 1000 products: $99

Cancellations & Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

2.3. Social Media Packages

2.3.1 Nature of the Service

Sellvia provides packaged social media toolkits and Dashboard access (“Social Media Packages”). The Service consists of (i) provisioning access to tools within the Sellvia Dashboard and (ii) delivering pre-prepared materials (collectively, the “Materials”). Sellvia does not create, configure, post, schedule, launch, or manage any third-party accounts or campaigns on the Customer’s behalf. The Customer implements all Materials independently.

2.3.2 Plans and Pricing

• Silver: $149 
• Gold: $339 
• Platinum: $499 

Taxes, payment processing, and any add-ons are billed in accordance with these Terms.

2.3.3 Platforms & Design Scope

Packages include brand design kits/presets and editable assets for the following platforms:

• Silver: Facebook, Instagram, Pinterest, X (Twitter).
• Gold: Facebook, Instagram, Pinterest, X (Twitter), TikTok.
• Platinum: Facebook, Instagram, Pinterest, X (Twitter), TikTok, YouTube. All platform usernames/handles, approvals, and verifications remain Customer responsibilities and are not guaranteed by Sellvia.

2.3.4 Content Deliverables (Ready-to-Use Assets)

Minimum deliverables per plan (counts are per toolkit; Customer is responsible for any scheduling or publication):

• Silver: 30 visuals, 30 promo texts, 30 short videos • Video format: Vertical • Recommended posting calendar: 3 months. 
• Gold: 90+ visuals, 90+ promo texts, 90+ short videos • Video formats: Vertical, Widescreen, Square • Recommended posting calendar: 6 months. 
• Platinum: 120+ visuals, 120+ promo texts, 120+ short videos • Video formats: Vertical, Widescreen, Square • Recommended posting calendar: 12 months. Sellvia may provide suggested calendars/templates to facilitate Customer self-scheduling • cadence is at the Customer’s discretion.

2.3.5 Promotion-Related Inclusions (No Paid Media)

Paid media spend and campaign activation are not included. Package inclusions are assets/configurations only:

Any references to platform userbase size are provided solely for general informational context and do not relate to, measure, or guarantee the reach, impressions, or performance of any Customer materials or campaigns. 

• Targeting ad settings presets: Gold and Platinum. 
• Captivating ad copy drafts: Gold and Platinum. 
• TikTok store setup guidance pack: Platinum only.
• Instagram store setup guidance pack: Platinum only. 
• Customer must configure all advertising accounts and bears all related media costs and compliance obligations.

2.3.6 Delivery & Support

Access provisioning: Silver – Instant, Gold – Instant, Platinum – within 1 business day after order acceptance and receipt of required inputs (if any). “Instant” denotes automated Dashboard access to tools and Materials. Lifelong support: Limited to access issues, re-delivery of originally provided Materials, and basic tool navigation. Strategic consulting, custom content production, or managed posting are excluded unless separately purchased.

2.3.7 Exclusions and Limitations

(a)      Account creation, posting, scheduling, moderation, or campaign management by Sellvia are excluded.

(b)      Pixels/tags (e.g., Facebook Pixel), analytics integrations, third-party apps/fees, and verification badges are excluded.

(c)       No guarantee is made regarding sales, engagement, impressions, reach, or conversion outcomes, which depend on Customer implementation and third-party platform behavior.

(d)      Where a plan does not list a promotional inclusion, website promotion/traffic placements are excluded.

2.3.8 Reports and Handover

Upon provisioning, the Dashboard will reflect available tool access and an inventory of delivered Materials. Any performance statistics visible in third-party platforms are informational only and outside Sellvia’s control.

2.3.9 Cancellations and Refunds

The Social Media Packages are refundable only until access to the Dashboard tools and/or Materials is provisioned. Once access is provisioned—or any portion of the Materials is downloaded or opened—the purchase becomes non-refundable. To request cancellation prior to provisioning, contact support@sellvia.com; cancellation is effective upon written confirmation from a Sellvia support representative.

2.4. Brand Awareness

Description of the service

The Service provides content creation and third-party editorial placement designed to support brand presence and informational visibility across external platforms.

The Service focuses on preparing branded materials and coordinating their publication through independent third-party publishers and content creators. Sellvia manages content preparation and submission workflows only and does not sell traffic, audience size, engagement, backlinks, rankings, or guaranteed exposure.

What’s Included in the Service:

The Brand Awareness & Promotion Service encompasses a comprehensive suite of promotional activities:

Press Release Preparation and Submission 

Creation of press release content and coordination of its submission to third-party news and media distribution channels, subject to external editorial policies.

Editorial Content Placement 

Preparation of informational or promotional articles and coordination of their publication on third-party websites. Any references or links included are incidental to editorial context and are not sold, guaranteed, or represented as search engine optimization outcomes. 

Third-Party Creator Content Placement 

Coordination of branded content publication through independent bloggers or content creators on external platforms. Sellvia does not control platform algorithms, audience composition, visibility, or user interaction and makes no guarantees regarding reach, engagement, traffic, or conversions.

Estimated Delivery Time and Cost 

Silver Package

Cost: $439

Estimated delivery time: 6 business days + 1-2 days for order processing 

Gold Package

Cost: $749

Estimated delivery time: 8 business days + 1-2 days for order processing 

Platinum Package

Cost: $949

Estimated delivery time: 10 business days + 1-2 days for order processing

Important!

• Regardless of the chosen plan, the service is provided only in English. 
• We make posts, but we can’t control users’ actions, so we can’t promise sales. Individual results vary and depend on factors beyond Sellvia’s control. 
• Since this is a one-time service, it’s essential that your domain is finalized before we begin working. Once the service is delivered, we won’t be able to make any edits or updates to reflect changes such as a new domain. Finalizing this detail in advance ensures we can deliver the most effective and cohesive results for your brand.

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Domain name changes requested after work has started or after the service has been delivered will be subject to a paid revision. The revision fees are as follows:

Silver Package – $35 

Gold Package – $90 

Platinum Package – $105

These fees cover the time and effort required to update press releases, articles, influencer briefs, and distribution materials to reflect your new domain.

Cancellations and Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Important Disclaimer

This Service provides content creation and editorial coordination only. It does not involve the sale of followers, audience reach, traffic, backlinks, rankings, social signals, or advertising inventory.

2.5. Promo Tools Bundle

Description of the service

The service includes installation, activation and setup of the following addons and plugins aimed at store promotion and increasing order value in your WordPress.org store with Sellvia:

Product Slideshow turns product featured images into a gallery slider with multiple pictures.

Purchase Upsell creates post-purchase offers and displays them on upsell pop-ups to boost your revenue.

Bulk Discounts applies bulk pricing discounts to any item or product variations

Upsell offers items that customers are likely to want as well.

Recent Sales Pop-Up generates pop-up notifications about hot purchases from other shoppers.

Abandoned Cart collects contact details of site visitors who were a step away from completing their purchase on your store and sends them customisable reminders about their incomplete purchase.

Urgency offers a number of features to increase the feeling of urgency of your customers and urge them to complete the purchase without postponing it.

Product Bundle creates bundles of products that can go together and offers discounts when a bundle is purchased.

Requirements for the Promo Tools Bundle Service

The addons of the Bundle can only be installed in a WordPress store built with one of the plugins below:

• Sellvia platform (free turnkey stores) and one of the following themes: Rubens, El Greco, Frida, Da Vinci 2, Dali 
• Alidropship plugin and Alidropship original themes 
• WooCommerce + Alidropship Woo with compatible themes

Estimated Delivery Time and Cost

Estimated delivery time: 1-2 business days

Cost: $399

Important!

• We do not offer the Promo Tools plugins separately. These promo tools have proved to be the most effective in this particular combination, so we offer them only as a bundle. 
• This service enhances store functionality and user experience by enabling additional promotional and conversion-related tools. Actual results vary and depend on multiple factors, including product selection, pricing, traffic sources, and customer behavior. No sales, revenue, or performance outcomes are guaranteed. 
• The service does not include providing license keys or files of the addons to the customer. The addons are installed and activated on the customer’s site. If reinstallation of the addon is necessary, please contact support@sellvia.com.
• We can change the list of plugins included into the service. The changes do not affect the services ordered and completed before the changes are made.

Cancellations and Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

2.6. Order Processing Credits

Order Processing Credits may be purchased by the Customer in advance and applied to the amounts payable under the order processing (approval) procedure described in Section 1.3. Order processing itself is not a paid service.

Order Processing Credits are prepaid service credits purchased in advance. The CPA Fee, the Product Cost Charge, the CPA Service Fee, the Order Service Fee and any additional fee payable under Sections 3.3.1 to 3.3.3 and Section 3.4 may be paid using Order Processing Credits or using a payment card. Ads Credits are applied solely to the Sellvia Promotion Service and may not be applied to fees payable in respect of orders.

Order Processing Credits are not a form of customer funds or financial assets.

Order Processing Credits:

• cannot be withdrawn, transferred, or converted into cash or other value
• are non-refundable 
• are not stored value 
• are not wallet balance or financial account 
• cannot be used to pay third parties 
• follow a multi-stage lifecycle for continued use in order processing as described in Section 1.3

Refund and cancellation policy

Order Processing Credits represent prepaid, non-cash service units applied to the fees payable in respect of orders.

All purchases of Order Processing Credits are final and non-refundable. Credits that are not applied to order processing do not constitute funds, stored value, or refundable balances.

CPA Fees, Product Cost Charges, CPA Service Fees, Order Service Fees and any additional fees payable under Sections 3.3.1 to 3.3.3 and Section 3.4 are final and non-refundable once the corresponding order has been approved for processing, except where the order is cancelled under Section 2.9.1 because the Customer has not approved a revised amount payable.

2.6.1 Unprocessed Orders

If an order is not approved by the Customer within seven (7) days after purchase, the order may be canceled under Sellvia’s standard operational procedures.

To help prevent cancellation, after approximately six (6) days and eighteen (18) hours, Sellvia may attempt to approve and process the order by applying the Customer’s Available Commission Balance to the applicable CPA Fee, Product Cost Charge, CPA Service Fee or Order Service Fee, the Automatic Approval Fee described in Section 3.3.2, the Late Approval Fee described in Section 3.4 and related charges.

Available Commission Balance means an internal accounting record of Commission otherwise eligible for redemption under Section 1.4. Its application does not create stored value, a wallet, a deposit, a financial account, escrow, customer funds, payment settlement, or money transmission.

If the Available Commission Balance is insufficient or unavailable, Sellvia may cancel the order.

2.6.2 End-customer refunds, returns and disputes

Where an end customer returns an order, or a refund is issued to an end customer, the fees charged in respect of that order under Sections 2.14.4.7, 3.0, 3.3.1 to 3.3.3 and 3.4 are not refunded, as the corresponding services have been performed in full.

Any Commission allocated to the Customer in connection with that order is cancelled.

Where the Commission has already been redeemed at the time of cancellation, the corresponding amount is treated as an amount owed by the Customer to Sellvia and may be recovered by internal netting against Commission subsequently allocated to the Customer, in accordance with Section 1.5.1.

Where a chargeback or payment dispute is filed in respect of a Sellvia Ecosystem Order or a Storefront Order, Sellvia is the sole respondent and will handle the dispute in accordance with its standard procedures. Commission allocated in connection with the disputed order may be reversed or withheld pending resolution.

2.7. Ecommerce SEO Articles

Description of the Service

This Service provides the creation and publication of an editorial-style article on a Sellvia-managed platform that may reference your products for informational purposes.

Sellvia does not sell or guarantee search rankings, traffic, backlinks, or visibility outcomes. Any links included are incidental to editorial content and subject to third-party platform behavior.

Estimated Delivery Time and Cost

Estimated delivery time: 1-3 business days Cost: $2.99

Important! Regardless of the language of your site, the service is only provided in English. Individual results vary and depend on Customer implementation and external factors beyond Sellvia’s control. Please check all your preferences before we start working on your order (you’re asked to provide them after the checkout). The Ecommerce SEO Articles are published on our platform. We do not publish them on our customers’ site blogs – but you can feel free to copy your SEO article from our platform and place it on your site.

Cancellations and Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

2.8. High-Ticket Dropshipping Products

Description of the Service

The service includes importing high-ticket products from the Sellvia catalog into a customer’s WordPress site with the Sellvia plugin (a.k.a. Sellvia Turnkey site), created by Sellvia and providing fulfillment of orders (requires the Sellvia subscription). The package also includes a number of promo articles published on customer’s website. As a free bonus products can also be imported to a customer’s Amazon seller account within Platinum package.

The service includes:

Products

• 200, 500 or 1000 products from the Sellvia catalog 
• Product descriptions and images

Promo articles

10, 30, 100, 250 promo articles published on customer’s website with the corresponding number of keywords

Sales channels

• Import of the products into your branded WordPress site with Sellvia (created in accordance with the customer’s niche and theme choice) 
• Free bonus: import of the selected high-ticket products to your Amazon Seller account for the Platinum plan

We reserve the right to adjust the prices of our products at any time, without prior notice, due to market conditions, currency fluctuations, changes in costs, or any other reasons. The price you pay for your order will be the price in effect at the time you place your order. Any subsequent change applies only to orders placed after the change takes effect and does not affect amounts payable in respect of orders already placed, except in the exceptional case described in Section 2.9.1.

Requirements for the service

To provide a free bonus of uploading products to Amazon, the service requires an active verified Amazon account for the United states market with a Professional Selling plan ($39.99/month).

In order to upload the products to the store it is necessary to have an active Sellvia Regular or Pro subscription.

Cost and Delivery

Bronze package 

Cost: $490

Delivery: 7 business days. Includes: 50 products from Sellvia catalog and 10 Promo articles

Silver package 

Cost: $890

Delivery: 8 business days. Includes: 200 products from Sellvia catalog, 30 Promo articles and a feed with 50 products for Amazon

Gold package 

Cost: $2490 Delivery 9 business days. Includes: 500 products from Sellvia catalog, 100 Promo articles a feed with 75 products for Amazon

Platinum package 

Cost: $5990

Delivery 10 business days. 

Includes: 1000 products from Sellvia catalog, 250 Promo articles and import of 100 products to your Amazon Seller account

Please note that the delivery time does not include uploading of products to your Amazon account as part of the Platinum package, as this is a complimentary bonus.

The Main Stages of the Service

Purchase 

When you purchase the Service, you will be provided with a roadmap that will have the steps of the service including the steps that will require your actions (i.e. choosing your Sellvia store, creating an Amazon account).

Store upload 

By default, products are uploaded to the Turnkey store you have with Sellvia. If you want the products to be uploaded to a different compatible store instead, you need to inform support@sellvia.com and provide valid access details within 24 hours after purchase. The products can only be uploaded to compatible WordPress stores.

Promo articles

Sellvia writes a number of promo articles for your store and adds them to the blog section of your store. The articles contain keywords for a product selected by Sellvia team.

Please note that if you remove the product that the article is written for, the links will stop working.

Creating your Amazon account 

All of the plans except for Bronze include the guide that will describe steps necessary to create an Amazon account as well as the product feed. If you already have a seller account with Amazon, PLEASE USE YOUR EXISTING ACCOUNT and DO NOT CREATE A NEW AMAZON ACCOUNT.

The Silver and Gold plans do not include uploading products on Amazon by the Sellvia team. The Platinum package includes the option to upload products. Once you have created an Amazon seller account and added the Amazon store name to our Roadmap, your manager or a Sellvia support agent will reach out to you with instructions on how to grant access. Once the access and all necessary permissions have been granted, Sellvia will upload products to your Amazon account.

Please note that Sellvia is not responsible for the results of the verification process on Amazon. Sellvia shall not be liable for your Amazon account suspension, except for cases related to Sellvia products.

Please note! To give Sellvia permissions to your Amazon Seller account to upload products on Amazon, you need to sign up for Amazon Professional plan with a $39.99 monthly subscription fee. Once the Sellvia team uploads all the products to your Amazon Seller account, you can downgrade your plan to a free one.

Cancellations and Refunds

Once high-ticket products are uploaded to your website, the service is not liable for a refund. However, the service can be refunded before the products are uploaded to the website.

To request a refund, you should contact support@sellvia.com. The service is considered canceled once you receive a written cancellation confirmation from a Sellvia customer support representative.

2.9. Products

2.9.1. Physical Products

All products are sourced from third-party suppliers. Sellvia does not operate its own warehouses and does not act as a shipping carrier. Sellvia does, however, fulfill orders: it places the order with the supplier, verifies order and delivery details, provides tracking, and handles returns and delivery claims. Some of the products (e.g., furniture) are not available for immediate shipment by suppliers; they require a lengthy and complex process that can take 3 weeks or more.

Sellvia may change the Catalog Retail Price, the CPA Rate and the Product Cost Charge for any Catalog Item at its sole discretion and at any time, including as a result of supplier cost updates or market conditions. Any such change applies only to orders created after the change takes effect and does not affect amounts payable in respect of orders already created.

Exceptionally, where a supplier materially changes the cost of a physical product after an order has been created, Sellvia may notify the Customer and provide a revised statement of the amounts payable in respect of that order. No additional amount is charged unless the Customer expressly approves the revised amount. If the Customer does not approve the revised amount, the order is cancelled and any amount already paid in respect of that order is refunded by the same means by which it was paid. This paragraph does not apply to digital products described in Section 2.9.2.

2.9.2 Digital Products

Sellvia’s digital products include, but are not limited to, guides, eBooks, online courses and other educational or informational materials. These products are available for download after purchase through the customer’s Sellvia Dashboard or Sellvia catalog.

Ownership and Rights All digital products presented in the Sellvia catalog are created by the Sellvia team. Sellvia possesses exclusive rights and/or licenses to all such digital materials. None of the products are repackaged, redistributed, or derived from PLR (Private Label Rights) content.

Originality

Each digital guide and other related materials are developed internally by Sellvia. While these materials are not registered with any external copyright authority, they remain the intellectual property of Sellvia and are protected under applicable intellectual property laws.

2.10. Premium Promotion Articles Subscription

These Terms of Service (“Terms”) govern your subscription to the Premium Promotion Articles service (“Service”) provided by Sellvia. By subscribing to the Service, you agree to be bound by these Terms.

Subscription Plans:

• Silver Plan: Includes access to 30 articles monthly. 
• Gold Plan: Includes access to 100 articles monthly. 
• Platinum Plan: Includes access to 250 articles monthly.

Trial Period:

• All subscribers are entitled to a 30-day trial period upon subscription to any plan. 
• During the trial period, subscribers have full access to the chosen plan’s benefits.

Subscription Charges:

• The subscription charges will be billed monthly. 
• The charges are non-refundable once the articles are accessed or added to the store. 
• Subscription charges may vary depending on the chosen plan.

Payment and Billing:

• Payment for the subscription will be automatically charged to the payment method provided during registration. 
• Subscription charges will be billed on a recurring monthly basis unless canceled by the subscriber. To cancel the subscription, contact support@sellvia.com. The subscription can be considered canceled after you receive a written confirmation from Sellvia support.

By subscribing to the Premium Promotion Articles service, you acknowledge that you have read, understood, and agree to abide by these Terms. If you do not agree with any part of these Terms, please do not subscribe to the Service.

2.11. Dropshipping product packages

Service Description

The Dropshipping Product Packages Service provides a curated selection of exclusive products from the Sellvia Catalog, tailored to the niche of the corresponding package. By default, these products will be added to the store associated with the email used for the service purchase. If you wish to have the products added to a different WordPress.org store with the Sellvia plugin, please contact support@sellvia.com within one hour of completing your purchase.

Package Types 

• The Dropshipping Product Packages include the following options:
• 1,000 Best-Sellers for 2024 
• Love-themed Best-Sellers 
• 100 Products for Republicans 
• 100 Products for Democrats 
• May 2024 Best-Sellers 
• High-Ticket Hits for May 2024 
• 200 Fashion Hits Collection for Summer 2024: $99 
• 500 Fashion Hits Collection for Summer 2024: $199 
• 1,000 Fashion Hits Collection for Summer 2024: $399 
• 1,000 Summer 2024 Best-Sellers

Estimated Delivery Time

The estimated delivery time for the service is 3-7 days from the date of purchase.

Cost

• 1,000 Best-Sellers for 2024: $202.4 
• Love-themed Best-Sellers: $399 
• 100 Products for Republicans: $119 
• 100 Products for Democrats: $119 May 
• 2024 Best-Sellers: $99 
• High-Ticket Hits for May 2024: $399 
• 200 Fashion Hits Collection for Summer 2024: $99 
• 500 Fashion Hits Collection for Summer 2024: $199 
• 1,000 Fashion Hits Collection for Summer 2024: $399 
• 1,000 Summer 2024 Best-Sellers: $99

Cancellations & Refunds

The service becomes non-refundable once the team begins adding products to your website or upon delivery of the service. However, you may cancel and request a refund before the team starts working on the service. To do so, please contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative (approximately within 1 business day).

2.12. Dashboard Services

Overview

The Sellvia Dashboard serves as your personal account area, providing key information about your business, including details on the services, product packages, and tools you’ve purchased.

Access to the Dashboard

You can access the Sellvia Dashboard while your subscription is active. If you choose to cancel your subscription, access to your Dashboard will be disabled.

Dashboard Versions and Feature Availability

Sellvia may operate different versions of the Sellvia Dashboard depending on the Customer’s account type, signup flow, subscription, store configuration, platform version, or internal eligibility criteria.

The Customer receives access only to the Dashboard version assigned to their account. Sellvia does not guarantee that Customers will be able to switch, migrate, or request access to a different Dashboard version.

Tools, services, subscriptions, features, offers, pricing, import limits, trial terms, promotional materials, interface elements, or other functionality available in one Dashboard version may not be available in another Dashboard version.

Access to one Dashboard version does not create any right to access, use, purchase, or receive tools, services, subscriptions, features, offers, pricing, or benefits available in any other Dashboard version. Only tools, services, and subscriptions displayed or enabled in the Customer’s assigned Dashboard, or otherwise confirmed by Sellvia in writing, are available to that Customer.

Sellvia may modify, replace, migrate, restrict, suspend, or discontinue any Dashboard version, tool, service, subscription, feature, offer, or interface element at its sole discretion.

Services Offered

The Sellvia Dashboard provides access to a variety of premium services, including but not limited to:

• Promotional services 
• Dropshipping product packages 
• Marketing tools 
• Paid domains 
• Themes 
• Order Processing Credits 
• Product Growth Subscription 
• AI Influencer Subscription 
• Other services or features made available by Sellvia

Services displayed or enabled in the Customer’s assigned Dashboard may be available for purchase via one-click payments. By purchasing any Dashboard service, tool, or subscription, you agree to comply with these Terms and any additional terms displayed at checkout.

The availability of any specific service, tool, subscription, product package, feature, price, trial, or offer depends on the Customer’s assigned Dashboard version, subscription status, account eligibility, store configuration, and applicable checkout terms.

All services, subscriptions, and tools are subject to these Terms and to any additional terms, limitations, prices, trial conditions, renewal terms, cancellation rules, or refund conditions displayed at checkout or in the Dashboard.

Product Growth Subscription

The Product Growth Subscription is a subscription-based Dashboard service available only to Customers whose assigned Sellvia Dashboard version supports this feature.

The Product Growth Subscription provides access to selected product import functionality within the Sellvia Dashboard. Customers may browse eligible products from the Sellvia Catalog and manually select products to import into their store. Products are added one by one based on the Customer’s own selections.

Unless otherwise stated at checkout, Sellvia may offer a two (2) day free trial for the Product Growth Subscription. During the trial period, the Customer may receive access to import up to fifty (50) products at no charge. If the subscription is not canceled before the trial ends, it will automatically renew at $99 per month, or at the price and billing frequency displayed at checkout. Sellvia will send a reminder to the account email before the trial period ends and before the first charge is made, stating the amount and the billing frequency. The Customer may cancel at any time before the trial ends as described below.

Unless otherwise stated at checkout, the Product Growth Subscription includes up to one thousand (1,000) product imports per monthly billing period after the paid subscription begins. Unused imports do not roll over to future billing periods, cannot be transferred to another account or store, cannot be exchanged for cash or other value, and have no cash value.

The Customer may cancel the Product Growth Subscription at any time through the Dashboard or by contacting Sellvia Support. Cancellation stops future renewal charges but does not automatically refund amounts already charged, except as expressly stated at checkout or required by applicable law.

Any money-back guarantee, if offered, applies only according to the specific eligibility rules, time limits, refund method, and conditions displayed at checkout or otherwise confirmed by Sellvia in writing.

Product availability, product pricing, margin estimates, catalog access, import limits, and product selection may change at any time. Any examples of possible product margins, sale amounts, order volume, seller activity, business growth, or store value shown on Sellvia’s website, Dashboard, checkout page, or marketing materials are illustrative only and do not guarantee sales, revenue, profit, order volume, store value, or any specific business outcome.

The Product Growth Subscription provides access to product import tools only. The Customer remains solely responsible for selecting products, managing their store, setting prices where applicable, setting up promotion, processing orders, and complying with all applicable laws and platform requirements.

AI Influencer Subscription

The AI Influencer Subscription is a subscription-based Dashboard service available only to Customers whose assigned Sellvia Dashboard version supports this feature.

The AI Influencer Subscription provides access to downloadable digital marketing materials featuring a virtual AI-generated influencer persona. Materials may include ready-made videos, captions, profile assets, content prompts, and related digital materials that the Customer may download and publish independently on their own social media accounts.

Unless otherwise stated at checkout, Sellvia may offer a fourteen (14) day free trial for the AI Influencer Subscription. During the trial period, the Customer may receive access to three (3) ready-made videos. If the subscription is not canceled before the trial ends, it will automatically renew at $99 per month, or at the price and billing frequency displayed at checkout. Sellvia will send a reminder to the account email before the trial period ends and before the first charge is made, stating the amount and the billing frequency.

The Customer may cancel the AI Influencer Subscription at any time through the Dashboard or by contacting Sellvia Support. Cancellation stops future renewal charges but does not automatically refund amounts already charged, except as expressly stated at checkout or required by applicable law.

The AI influencer persona is a virtual, AI-generated marketing character and does not represent a real person, employee, contractor, customer, or independent influencer. Any names, images, voices, likenesses, captions, profile materials, testimonials, or related content provided as part of the Service are digital marketing assets created for Customer use.

The Customer is solely responsible for downloading, reviewing, editing, posting, scheduling, and managing all materials on their own social media accounts. The Customer is also responsible for complying with applicable advertising laws, disclosure requirements, intellectual property rules, platform policies, and any rules applicable to AI-generated or synthetic media.

Sellvia does not create, operate, post to, manage, moderate, or grow the Customer’s social media accounts as part of the AI Influencer Subscription unless expressly stated otherwise in writing.

Any examples of orders, sales, conversions, monthly results, follower growth, engagement, content performance, or business performance shown on Sellvia’s website, Dashboard, checkout page, testimonials, or marketing materials are illustrative only and do not guarantee sales, revenue, profit, conversions, engagement, account growth, or any specific business outcome.

Sellvia may modify, replace, limit, suspend, or discontinue any AI influencer persona, videos, captions, profile materials, content formats, trial terms, subscription features, or access rules at its sole discretion.

Additional Fees

Sellvia may apply platform-related service fees to purchases made through the Dashboard. The standard Processing Fee, Service Fee and International Service Adjustment are set out in Section 3.7.

All fees are shown as separate line items at checkout before payment is submitted.

The International Service Adjustment applies to certain transactions based on the Customer’s location and the operational complexity of service delivery. It reflects Sellvia’s internal platform, compliance, and currency-handling costs associated with providing services internationally, is disclosed in full before checkout, and is included in the total amount authorized at the time of payment.

Refund and Cancellation Policy

Services purchased through the Dashboard are eligible for a refund within 30 days of the purchase date. For refund requests made within 7 days of the purchase, a full refund will be issued. For requests submitted between 8 and 30 days after purchase,  a commission of 30% will be retained for the services rendered. The additional fees, including the Processing Fee, the Service Fee and the International Service Adjustment, are non-refundable. To request a refund, please contact us at support@sellvia.com. A link to these Terms of Use, including refund eligibility and cancellation conditions, is displayed on the checkout page before purchase.

2.13. Promotional services

External Content Distribution (Backlinks Package)

This service focuses on content creation and editorial submission to third-party websites and platforms. Sellvia does not sell backlinks, rankings, authority, or search engine positions. Any links, references, or mentions are incidental to editorial publishing and are not guaranteed.

Estimated Delivery Time: 5 business days + 1-2 days for order processing

Cost: $99.00

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the service begins.

Requests to change the domain name after the service has started or been delivered will require a paid revision. The revision fee for this service is $15.

Cancellations & Refunds

Once the team starts working on the service or the service has been delivered, it becomes non-refundable. However, you may cancel and receive a full refund before the team begins work on the service. To cancel, please contact: support@sellvia.com. A cancellation is confirmed only after you receive a confirmation email from a Sellvia customer support representative.

Multi-Channel Content Placement (1M)

Sellvia coordinates the creation and publication of branded content through independent third-party content creators. The Service focuses on content production, editorial placement, and brand storytelling. Audience size, engagement, visibility, or downstream traffic are not guaranteed and depend entirely on third-party platform algorithms and user behavior.

What’s Included in the Service: Coordination of branded content creation and editorial publication through independent third-party content creators on Instagram, X (Twitter), and TikTok.

Any references to potential audience size or platform scale are illustrative only and do not represent guaranteed reach, impressions, visibility, or engagement.

Estimated Delivery Time and Cost

Estimated Delivery Time: 8 business days + 1-2 days for order processing

Cost: $549.00

Important!

The service is provided only in English. We make posts, but we can’t control users’ actions, so we can’t promise sales. Individual results vary and depend on factors beyond Sellvia’s control. Since this is a one-time service, it’s essential that your domain is finalized before we begin working. Once the service is delivered, we won’t be able to make any edits or updates to reflect changes such as a new domain. Finalizing this detail in advance ensures we can deliver the most effective and cohesive results for your brand.

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $70

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Multi-Channel Content Placement (500K)

Sellvia coordinates the creation and publication of branded content through independent third-party content creators. The Service focuses on content production, editorial placement, and brand storytelling. Audience size, engagement, visibility, or downstream traffic are not guaranteed and depend entirely on third-party platform algorithms and user behavior.

What’s Included in the Service: editorial coordination and placement of branded content via independent third-party creators on selected social platforms.

No minimum reach, audience size, impressions, or engagement levels are promised or sold as part of the Service.

Estimated Delivery Time and Cost

Estimated Delivery Time: 6 business days + 1-2 days for order processing

Cost: $349.00

Important!

The service is provided only in English. We make posts, but we can’t control users’ actions, so we can’t promise sales. Individual results vary and depend on factors beyond Sellvia’s control. Since this is a one-time service, it’s essential that your domain is finalized before we begin working. Once the service is delivered, we won’t be able to make any edits or updates to reflect changes such as a new domain. Finalizing this detail in advance ensures we can deliver the most effective and cohesive results for your brand.

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $55

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable.

However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Instagram Branded Content Placement

Description of the Service

This Service provides the creation and coordination of a branded content post on Instagram. Any visibility, interaction, or audience exposure depends entirely on third-party platform algorithms and user behavior and is not guaranteed.

Sellvia prepares the content and facilitates its editorial placement. The Service focuses on content presentation and brand messaging only. Sellvia does not sell or guarantee audience size, reach, engagement, traffic, conversions, or commercial outcomes.

Visibility, interaction, and performance depend entirely on third-party platform algorithms and user behavior and are outside Sellvia’s control.

Estimated Delivery Time and Cost

Estimated delivery time: up to 4 business days, starting from the moment we receive your preferences regarding the product you would like to feature. Prompt submission of this information ensures a smooth and timely execution of your campaign.

Cost: $99

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service.

However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $15

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Twitter (X) Post Placement

Description of the Service

This service provides a post placement on a third-party X (Twitter) account.

Sellvia facilitates the placement but does not guarantee visibility, engagement, or traffic.

Estimated Delivery Time and Cost

Estimated delivery time: up to 4 business days, starting from the moment we receive your preferences regarding the product you would like to feature. Prompt submission of this information ensures a smooth and timely execution of your campaign.

Cost: $79

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service.

However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $15

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Pinterest Post Placement

Description of the Service

This service provides promotional placement of products on third-party Pinterest boards.

Sellvia does not control user behavior, platform algorithms, or downstream traffic.

Estimated Delivery Time and Cost

Estimated delivery time: up to 4 business days, starting from the moment we receive your preferences regarding the products you would like to feature. Prompt submission of this information ensures a smooth and timely execution of your campaign.

Cost: $69

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service.

However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $15

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Premium Long-Form Editorial Blog Article

Description of the Service

This service provides the creation and publication of a premium long-form editorial-style article on a Sellvia-managed platform. The service includes content creation and editorial publishing only. No affiliation, endorsement, or association with any third-party media brands is implied. Rankings, traffic, visibility, and conversions are not guaranteed.

Estimated Delivery Time and Cost

Estimated delivery time: 2 to 4 business days, starting from the moment we receive your preferences regarding the product category you would like to feature. Providing clear direction at the start helps ensure a high-quality article delivered within the expected timeframe.

Cost: $59.00

Revisions If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $10

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Branded Business Video

Description of the Service

This service provides the creation of a branded business video asset delivered in digital format. Sellvia does not guarantee performance, engagement, or commercial outcomes. References to media style, quality, or format are descriptive only and do not imply publication on, endorsement by, or association with any specific media outlet or brand.

Estimated Delivery Time and Cost

Estimated delivery time: 4-5 business days + 1-2 days for order processing.

Cost: $79.00

Revisions The Branded Business Video service includes one complimentary revision, which must be requested within 5 days after the service has been completed. After this period, or once the free revision has been used, any additional changes will be subject to a $15 revision fee. This policy helps ensure timely feedback and efficient completion of your project.

Cancellations and Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Outstanding Radio Commercial

Description of the service

This service includes scripting, production, and coordination of scheduled radio broadcast placement through third-party radio channels. Sellvia does not sell advertising inventory and does not guarantee audience size, listener reach, engagement, traffic, or commercial outcomes. Broadcast exposure depends entirely on third-party radio station programming, scheduling, and listener behavior and is outside Sellvia’s control.

What’s Included in the Service:

• Radio ad scripted & produced 
• Engaging audio content Scheduled broadcast placement through third-party radio channels. 
• Listener numbers and audience exposure are estimates only and are not guaranteed.

Estimated Delivery Time and Cost

Estimated delivery time: 2 to 4 business days, starting from the moment we receive your preferences regarding the focus of the announcement. Clear and timely input helps us craft an effective and engaging commercial within the promised timeframe.

Cost: $149.00

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $15

Cancellations and Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Press Release Writing & Third-Party Distribution

Description of the service

This service includes press release writing and distribution to third-party news websites and aggregators. Press releases are submitted to third-party distribution networks. Pickup, publication, syndication, and indexing are subject to third-party editorial policies and are not guaranteed.

Estimated Delivery Time and Cost

Estimated delivery time: 5-7 business days +1-2 days for order processing.

Cost: $199.00

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $20

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

CEO Business Email Signature

Description of the service

This service provides a custom HTML email signature delivered as a digital asset.

Estimated Delivery Time and Cost 

Estimated delivery time: 5-7 business days +1-2 days for order processing.

Cost: $149.00

Revisions

If you plan to change any key business information, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Requests made after work has started or the service has been delivered will be subject to a paid revision. The revision fee for the CEO Business Email Signature service: $20

Cancellations & Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Business Card Custom Design

Description of the service

This service provides a custom business card design delivered as a digital file.

Estimated Delivery Time and Cost

Delivery of this service typically takes up to 5 business days after all required information is submitted.

Cost: $129.00

Revisions

If you plan to change any key business information, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Requests made after work has started or the service has been delivered will be subject to a paid revision. The revision fee for the service is: $20.

Cancellations and Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Lead Generation Pop-up Setup

Description of the Service

This service includes configuration of lead collection elements on the Customer’s website based on submitted preferences.

This service is carried out in cooperation with you, allowing you to provide preferences and feedback to ensure the setup aligns with your brand and marketing goals. Successful delivery depends on timely completion of the Lead Generation Pop-up Setup form.

Estimated Delivery Time and Cost

The Lead Generation Pop-up Setup service is offered at a one-time cost of $89 and is completed within up to 2 business days after your approval of our request to manage your account.

The delivery timeline begins once access is granted and preferences have been submitted.

Revisions

No revisions to the content are available once the service is completed. All preferences and requirements must be communicated beforehand using the Lead Generation Pop-up Setup form.

If the domain is changed after completion, revisions can be made for an additional fee of $13.35.

Cancellations & Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Premium Social Media Package with 15K+ Followers

Description of the Service

As part of the Premium Social Media Package we provide the following services:

1.         Account Setup. We will create and set up a professional business Facebook Page and an Instagram account for your brand.
2.         Content Posting. We will manage and post engaging content on both platforms for one month. This includes 12 scheduled posts designed to enhance your brand’s online presence and audience engagement.
3.         Follower Growth Promotion. We will run promotional campaigns aimed at growing your follower base. These campaigns are designed to organically and strategically increase your visibility and attract followers.
4.         Guaranteed Follower Growth. We guarantee a combined total of at least 15,000 followers across both platforms (Facebook and Instagram). Please note that this total is cumulative across both platforms and not 15,000 followers per individual account.

Additional Notes:

• This service is fully managed by our team and requires no action from your side. It is a completely hands-free service. 
• For the security and integrity of the accounts, we do not share access details. Sharing access may lead to issues such as bans, suspensions, or restrictions from the platforms. 
• If you wish to continue the promotional campaign beyond the initial package, extended promotion is available and can be arranged on an individual basis.

Estimated Delivery Time and Cost

Delivery Time:

The expected delivery time for the Premium Social Media Package is approximately 5 weeks from the date of purchase. This timeline includes account setup, content creation and posting, and execution of the promotional campaign to reach the targeted follower count.

Please note:

• The timeline cannot be expedited, as the package includes a complete content and growth cycle. 
• Delivery may occasionally take longer than estimated due to factors such as high demand, platform restrictions from Meta (Facebook/Instagram), or other unforeseen limitations.

Cost:

The total cost of this package is $790 USD. This is a one-time fee that covers all services included: account setup, content posting, promotional activities, and full management.

There are no hidden fees.

Optional extensions or continued promotion beyond the initial package can be arranged on an individual basis and are priced separately.

Revisions

This service does not include revisions to the content posted on the Facebook or Instagram accounts as part of the Premium Social Media Package. All content is created and published by our team based on best practices and the information provided at the beginning of the service.

If the domain is changed after the work has started and we are not informed, an additional fee of $118.5 will be added. This covers the time and effort required to adjust the strategy and content to reflect the new information.

To avoid any delays or extra charges, make sure all important details are accurate and shared with us before the service begins.

Cancellations & Refunds

Once the Premium Social Media Package has been fully delivered, the service is considered complete and cannot be cancelled.

If a cancellation request is made while the service is still in progress, a partial refund may be issued, depending on how much of the service has already been completed. The exact refund amount will be determined based on the stage of delivery at the time the request is received.

All cancellation and refund requests must be submitted via email to support@sellvia.com. Our support team will review your request and respond with further details.

2.14. SELLVIA PROMOTION SERVICE

2.14.1 Overview

Sellvia Promotion Service (“Promotion Service”) is an internal promotional solution operated entirely by Sellvia. It delivers promotional campaigns across Sellvia’s Ecosystem, including Sellvia-owned placements such as mall.sellvia.com and other internal promotional resources.

The Promotion Service promotes products made available in the Customer’s Partner Account. It does not promote the Customer’s own store, any website operated by the Customer, or any sales channel outside the Sellvia Ecosystem.

A store operating in the Storefront Configuration described in Section 1.2.3 is not promoted under the Promotion Service. The Customer remains free to promote their own store by their own means and at their own cost.

Sellvia does not provide Customer with advertising accounts, direct access to external ad platforms, or third-party network credentialing.

By activating the Promotion Service, the Customer agrees to these Terms.

2.14.2 Eligibility

(a)      Customer must have an active Sellvia Subscription with a functioning website and a Partner Account.

(b)      No personal advertising or social accounts are required; all promotional delivery is handled internally by Sellvia.

2.14.3 Service Description

(a)      The Promotion Service selects and promotes products made available in the Customer’s Partner Account, based on market trends, profitability signals, and internal optimization models.

(b)      Optional delivery and audience preferences enabled by Customer in the Dashboard (see §§2.14.4.4–2.14.4.5) operate strictly as configuration inputs and do not provide Customer with direct placement control or platform-level authority.

(c)       Individual promotions and placements may not be visible to Customer due to internal delivery architecture; results are shown only via aggregated metrics in the Dashboard.

(d)      Sellvia Promotion Service does not provide media buying services, ad inventory resale, third-party advertising placement, or guaranteed promotional distribution. All promotional delivery occurs exclusively within Sellvia-owned and operated digital properties.

2.14.4 Budget & Payments

2.14.4.1 Sellvia Ads Credits

Ads Credits are prepaid service credits used exclusively to activate and deliver Sellvia’s Promotion Service.

Ads Credits may be used to:

– enable delivery of the Sellvia Promotion Service

– support delivery under optional settings such as Accelerated Delivery or Remarketing, where enabled by the Customer.

Ads Credits are not stored value, not customer funds or financial assets and cannot be withdrawn, transferred, cannot be used to pay third parties, cannot be exchanged for cash, and do not represent a deposit, wallet balance, or financial account, do not represent payment for third-party advertising inventory and are applied solely to Sellvia-operated promotional delivery.

Ads Credits are non-refundable.

2.14.4.2 Advertising Packages and Milestones

The advertising package unlocks based on how many days the Promotion Service has been active. When a milestone is reached, the system updates the daily budget to the next package:

Sellvia will notify the Customer by email before the daily budget is updated to the next package. The Customer may reduce the daily Ads Credits charge at any time as described in Section 2.14.4.4, including in response to such notification.

• Bronze Package – 10 Ads Credits/day (priced by reference of $10/day) — default starting package 
• Silver Package – 15 Ads Credits/day (priced by reference of $15/day) — unlocked after 5 days of continuous service delivery 
• Gold Package – 20 Ads Credits/day (priced by reference of $20/day) — unlocked after 10 days 
• Platinum Package – 30 Ads Credits/day (priced by reference of $30/day) — unlocked after 20 days 
• Ultimate Package – 50 Ads Credits/day (priced by reference of $50/day) — unlocked after 30 days

2.14.4.3 Daily Processing and Failed Payments

Ads Credits are applied to Promotion Service delivery on a daily basis. If the Customer has insufficient Ads Credits and a payment attempt for additional Ads Credits fails, the Promotion Service will be paused. Daily Ads Credits application reflects prepaid service consumption and does not represent variable billing for third-party advertising spend. 

2.14.4.4 Customer Budget Adjustments

Customer may reduce their daily Ads Credit charges to a previously attained level at any time. Manual increases are not permitted; increases occur at the specified milestones.

2.14.4.5 Optional Delivery Settings (Customer-Enabled)

By enabling any setting below, Customer authorizes the Service to adjust daily pacing as described. These settings can be disabled at any time.

(a)      Accelerated Delivery. When enabled, delivery is expedited to reach the audience more quickly. While active, the Service may pace spend up to fifty percent (50%) above the current daily Ads Credits usage for the applicable day. This may result in higher daily Ads Credit spend and earlier cap consumption. This setting does not alter the base tier or milestone ladder; effects apply only while enabled and remain inventory- and performance-dependent.

(b)      Remarketing. When enabled, the Service re-engages users who have previously seen or interacted with related placements within the Sellvia Ecosystem. While active, the Service may pace spend up to twenty-five percent (25%) above the current daily Ads Credits usage for the applicable day. This may result in higher daily Ads Credits usage on days with eligible remarketing inventory. This setting does not alter the base tier or milestone ladder; effects apply only while enabled and remain audience- and performance-dependent.

(c)       Concurrent Use. If Accelerated Delivery and Remarketing are enabled simultaneously, their effects may apply concurrently subject to available opportunities. Actual daily Ads Credits usage may be lower than the stated maximums.

2.14.4.6 Customer-Managed Targeting & Delivery Settings

The Dashboard may expose audience, placement, device, and objective preferences (collectively, “Customer-Managed Settings”). Customer may modify these settings at any time; such modifications are incorporated immediately or near-immediately by the system. Without limitation, the following categories may be available:

(a)      Audience Settings. Customer Type: All customers; New customers; Returning customers. Geolocation: All locations; United States; Outside United States.

(b)      Device & OS Settings. Device Type: All devices; Mobile only; Desktop only. Operating Systems: All operating systems; iOS & macOS; Android & Windows.

(c)       Campaign Settings. Campaign Objective: Default (balanced); Clicks; Conversions. Ad Placements: All placements; Premium placements; Standard placements. Traffic Sources: All sources; Social media; Search & Marketplaces. Campaign objectives are internal optimization labels only and do not constitute guarantees of performance, conversions, profitability, or advertising outcomes.

(d)      Effect of Customer Changes.

(1)      Performance Variability. Customer acknowledges that enabling, disabling, or changing any Customer-Managed Settings may materially affect delivery distribution, learning phases, audience eligibility, conversion rates, and overall performance outcomes. Results may be better, worse, or unchanged. Sellvia makes no warranty or guarantee of increased profit, ROAS, conversions, or delivery resulting from any Customer change.

(2)      No Effect on Budget, Fees, or Billing. Customer-Managed Settings do not modify the daily budget tier or limit, the milestone ladder, or any fees and do not themselves increase charges.

(3)      Learning Resets & Volatility. Frequent toggling may reset or destabilize optimization and degrade results.

(4)      Sole Control & Responsibility. Only the Customer may initiate changes to Customer-Managed Settings; Sellvia is not obligated to review, approve, or revert such changes and assumes no responsibility or liability for outcomes arising from Customer-initiated configuration.

(5)      System Safeguards. Sellvia may ignore or adjust Customer-Managed Settings that are infeasible, non-compliant, fraudulent, harmful, or incompatible with platform policies, technical limits, or safety filters, without liability.

(6)      No Duty to Warn. Sellvia has no duty to notify Customer of potential negative impacts from Customer-initiated changes and no obligation to provide individualized advisories beyond general documentation.

2.14.4.7 CPA Rate

CPA Rate — the amount published in the Catalog for the applicable Catalog Item, payable per unit as the CPA Fee in respect of Promoted Orders, as recorded at the moment the order is created. The CPA Fee is charged separately from the fee described in Section 3.1 and from the fees described in Sections 3.3.1 to 3.3.3, and is summarised in Section 3.3.4.

The CPA Fee is consideration for the acquisition by Sellvia of the order attributed to the Customer, being the result of the promotional activity carried out by Sellvia under the Sellvia Promotion Service. It is not consideration for the goods included in the order, for their sourcing, delivery or fulfillment, and does not confer on the Customer any right to or interest in the goods or in any amount paid by the end customer. 

2.14.4.8 Resumption After Pause

Ads Credits are non-refundable and cannot be withdrawn, transferred, or exchanged for cash. Accordingly, where the Customer pauses the Promotion Service while holding unused Ads Credits, the pause is treated as temporary and does not constitute cancellation under Section 2.14.8.

Where the Promotion Service remains paused while unused Ads Credits remain on the Customer’s account, Sellvia may resume delivery of the Promotion Service so that the Customer receives the service for which the Ads Credits were purchased. Resumption may occur at any time after the Promotion Service has been paused for at least seven (7) consecutive days. Sellvia is under no obligation to resume delivery on the seventh day or at any particular time thereafter, and the timing of resumption is determined by Sellvia at its sole discretion. Delivery resumes at the daily budget applicable before the pause.

Sellvia will notify the Customer before resumption. The Customer may cancel the Promotion Service under Section 2.14.8 at any time, including in response to such notification, in which case delivery will not resume.

2.14.5 Financial Terms, Payments, and Refund Policy

2.14.5.1 Payment Processing Terms

Ads Credits are applied daily to activate and deliver the Promotion Service. If the Customer has insufficient Ads Credits and a payment attempt for additional Ads Credits fails, the Promotion Service will be paused.

2.14.5.2 Ads Credits and Ads Credits Purchase Policy

Customers may purchase Ads Credits in advance for use solely with the Sellvia Promotion Service. Ads Credits represent prepaid, non-cash units of promotional service and do not constitute customer funds, stored value, or a payment account.

All purchases of Ads Credits are final and non-refundable, including in cases of service cancellation, account termination, or non-use.

2.14.5.3 General Refundability

All expenditures related to the Service are non-refundable.

2.14.5.4 Discounts and Promotions

Discounts, promotional offers, or adjustments are not applicable to Sellvia Promotion Service, irrespective of offers for other Sellvia services or products.

2.14.6 Product Selection, Pricing, and Restrictions

2.14.6.1 Exclusive Control of Product Selection

Sellvia retains sole discretion over which products made available in the Customer’s Partner Account are promoted, based on internal analysis (trends, demand, profitability, algorithmic data). Customer cannot directly select, suggest, modify, or influence the products chosen.

2.14.6.2 Prohibition on Product Changes and Price Modifications

Customer may not: (i) change prices on actively promoted products; (ii) edit, replace, delete, or materially modify listings or descriptions for promoted products; or (iii) remove or deactivate promoted products. Any such action constitutes a breach.

2.14.6.3 Consequences of Unauthorized Product Modifications

Sellvia may, without notice, suspend or pause campaigns until corrections are made, or terminate promotion upon repeated or unresolved violations. No refunds, reimbursements, or credits are owed for interruptions resulting from Customer actions.

2.14.6.4 Effect of Campaign Pauses by Customer

If Customer voluntarily pauses or stops campaigns through the Dashboard, then upon reactivation the AI algorithms may assign lower priority within the allocation queue. As a result, overall efficiency metrics may change compared to uninterrupted campaigns. Sellvia makes no guarantee regarding profitability, advertising efficiency, or commercial outcomes.

2.14.7 Service Limitations and Exclusions

The Service does not include: (i) order fulfillment or customer support; (ii) direct visibility or control of individual ads by Customer; or (iii) discounts, refunds, or incentives related to Sellvia Promotion Service. Sellvia bears no responsibility for outcomes produced by Customer-Managed Settings or other Customer-initiated configuration.

2.14.8 Cancellation and Termination

The Customer may pause or cancel the Promotion Service at any time in the Dashboard.

A pause suspends delivery of the Promotion Service. Unused Ads Credits remain on the Customer’s account, and delivery may be resumed by the Customer at any time or by Sellvia in accordance with Section 2.14.4.8. A pause does not constitute cancellation.

Cancellation terminates the Customer’s participation in the Promotion Service. Delivery ceases and does not resume, and no further Ads Credits are applied. Cancellation does not entitle the Customer to a refund of processed payments or of any Ads Credits purchased, whether used or unused.

Sellvia may suspend or terminate access for breach, inappropriate use, fraud, or behavior inconsistent with Sellvia policies.

2.14.9 Intellectual Property Rights

Sellvia retains all rights, title, and interest in the Service (software, algorithms, ad content, and resources). Customer is granted a limited, revocable, non-exclusive license solely for business promotion via the Service.

2.14.10 Reporting & Analytics

Real-time reporting is available in the Dashboard.

2.14.11 Liability and Warranty Disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including performance, merchantability, or fitness for a particular purpose. To the maximum extent permitted by law, Sellvia disclaims responsibility for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to use, inability to use, or reliance on the Service. No promise or guarantee of increased profit, conversions, ROAS, or delivery is made—particularly where results are affected by Customer-Managed Settings or other Customer-initiated configuration.

2.14.12 Amendments

Sellvia may modify these Terms at any time in its sole discretion. Notice of material changes will be delivered by email or via the Dashboard. Continued use after notice constitutes acceptance of the modified Terms.

2.14.13 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with applicable laws, without reference to conflict-of-law principles. Disputes shall be resolved in the jurisdiction where Sellvia is registered and headquartered.

2.14.14 Acceptance

Continued use of the Service confirms Customer’s unconditional acceptance of these Terms in their entirety.

2.15 Established Stores

2.15.1 General Description

Sellvia Established Stores (“Established Stores”) are pre-configured, revenue-ready ecommerce websites made available for purchase exclusively through Sellvia’s systems. Each Established Store includes a domain name, product catalog, professional design, hosting services, and integration with the Sellvia Platform (subject to an active Sellvia subscription).

Following the initiation of payment, Sellvia will assign a Growth Manager who shall contact the Customer within one (1) business day (or the next business day if purchased on a weekend). The Growth Manager provides onboarding guidance and advisory support; however, the ongoing management, promotion, and advertising of the store remain the sole responsibility of the Customer.

2.15.2 Purchase Process

(a)      Exclusive Channel. Established Stores may be acquired only via the Sellvia Dashboard at https://account.sellvia.com/me/marketplace/buy.

(b)      Information Access. Each store listing includes statistical performance data for informational purposes only. Past performance does not guarantee future results. Customers may request additional details from their Growth Manager prior to purchase.

(c)       Binding Selection. Store structure, inventory, and design are fixed. Upon payment initiation, the Customer’s selection becomes final and non-reversible, except as otherwise set forth herein.

2.15.3 Included Services

The purchase of an Established Store includes:

One (1) domain name (subject to renewal by the Customer).

Pre-selected, best-selling products validated by Sellvia.

Professional responsive design optimized for conversions.

Sellvia Platform integration (requiring a separate $39/month subscription).

Sellebrity™ theme, provided on a fixed, non-modifiable basis.

Free hosting tied to the active Sellvia subscription.

One branded business email address (e.g., support@yourdomain).

Basic on-site SEO configuration.

Advisory support from a dedicated Growth Manager.

2.15.4 Domains

(a)      Each Established Store purchase includes one (1) domain name. 

(b) The first renewal shall not occur sooner than three (3) months after purchase. 

(c) All subsequent renewals are the Customer’s responsibility. 

(d) Failure to renew may result in expiration and permanent loss of rights. Sellvia disclaims all liability for domain expiration, non-renewal, or third-party re-registration.

2.15.5 Hosting

Hosting is provided without additional charge as long as the Sellvia subscription remains active. Hosting capacity is limited; upgrades may be purchased separately if additional resources are required.

2.15.6 Payment Terms

(a)      Payment Methods. Customers may purchase Established Stores via: (i) Installment Plan — ten (10) weekly installments processed through the Sellvia Dashboard; or (ii) Full Payment — one-time full payment arranged via a Growth Manager.

(b)      Default in Installments. If any installment payment is not completed when due, Sellvia will notify the Customer at the account email and the Customer will have five (5) business days from the date of that notice to complete the outstanding payment. If the outstanding payment is not completed within that period, Sellvia may reclaim ownership and control of the Established Store, and all Customer rights therein shall terminate. Amounts already paid shall be retained by Sellvia as consideration for the access, hosting, platform integration and services already provided to the Customer up to that date, and not as a penalty.

(c)       Non-Refundability. All payments, whether by installment or in full, are strictly non-refundable once store access credentials are provided.

Installment plans represent deferred payment for digital services and do not constitute lending, credit, financing, or consumer loan arrangements. No interest, finance charges, annual percentage rate (APR), or similar costs are assessed in connection with installment arrangements. Installment terms are offered solely as a payment convenience for Sellvia’s proprietary digital services.

2.15.7 Customer Responsibilities and Limitations

(a)      Advertising costs are not included in the purchase price and must be borne entirely by the Customer. (b) Sellvia does not guarantee future sales, profits, or business performance. Results are dependent upon the Customer’s management, investment, and promotional efforts. (c) Store templates are fixed and incompatible with third-party themes or WooCommerce. (d) Growth Managers provide advisory assistance only and shall not execute marketing or advertising campaigns on behalf of the Customer.

2.15.8 Delivery

Access credentials are typically provided within one (1) to three (3) business days after successful payment processing.

2.15.9 Cancellation and Termination

(a)      Each Established Store is inseparably linked to the Customer’s active Sellvia subscription. (b) Once access credentials have been provided, no cancellations or refunds shall be granted.

2.15.10 Legal Provisions

(a)      Intellectual Property. All software, platforms, designs, and intellectual property provided in connection with Established Stores remain the sole property of Sellvia. The Customer is granted only a limited, non-transferable, revocable license to use such intellectual property strictly for the operation of the store.

(b)      Warranty Disclaimer. The Service is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

(c)       Limitation of Liability. To the fullest extent permitted by law, Sellvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, data loss, or opportunity costs. In no event shall Sellvia’s aggregate liability exceed the total purchase price actually paid for the Established Store.

(d)      Governing Law and Jurisdiction. These Terms shall be governed by the laws of the United States of America. All disputes shall be subject to the exclusive jurisdiction of the courts designated by Sellvia.

(e)      Modifications. Sellvia reserves the right, at its sole discretion, to amend, revise, or replace this Section 2.15 at any time. Material changes shall, where practicable, be communicated with at least thirty (30) days’ notice. Continued use of the Service after changes become effective constitutes binding acceptance.

2.16 Premium Stores

2.16.1 General Description

Sellvia Premium Stores (“Premium Stores”) are pre-configured, niche-specific turnkey websites available exclusively through Sellvia’s platform. Each Premium Store includes a domain name, product catalog, professional design, hosting services, and full integration with the Sellvia Platform.

2.16.2 Sellvia Premium Subscription

Sellvia Premium Subscription is required to grant access to a Sellvia Premium Store.

Sellvia reserves the right to set and modify subscription pricing at its discretion. Failure to maintain an active Premium Subscription will result in the deactivation of your Premium Store. Subscription payments are recurring, and you are responsible for ensuring timely payments to avoid service interruptions.

2.16.3 Purchase Process

(a)      Premium Stores may only be acquired through the Customer Dashboard. After purchase, access credentials will be sent to your email.

The purchase of a Premium Store includes:

One (1) domain name (subject to renewal by the Customer).

Pre-selected, best-selling products validated by Sellvia.

Professional, responsive design optimized for conversions.

Free hosting, as long as your Sellvia Premium Subscription and Sellvia Pro subscription remain active.

One branded business email address (e.g., support@yourdomain).

Basic on-site SEO configuration.

Advisory support from a dedicated Growth Manager.

2.16.4 Domains

(a)      Each Premium Store purchase includes one (1) domain name. (b) The first renewal shall not occur sooner than three (3) months after purchase. (c) All subsequent renewals are the Customer’s responsibility. (d) Failure to renew may result in expiration and permanent loss of rights. Sellvia disclaims all liability for domain expiration, non-renewal, or third-party re-registration.

2.16.5 Hosting

Hosting is provided without additional charge as long as the Sellvia subscription and Sellvia Premium Subscription remain active. Hosting capacity is limited; upgrades may be purchased separately if additional resources are required.

2.16.6 Payment Terms

(a)      Payment Methods. Premium Stores can be purchased through the Sellvia Customer Dashboard. Premium Subscription is billed on a monthly basis. (b) Non-Refundability. All subscription payments are non-refundable once the store access credentials have been provided.

2.16.7 Customer Responsibilities and Limitations

(a)      Advertising costs are not included in the subscription price and must be borne entirely by the Customer. (b) Sellvia does not guarantee future sales, profits, or business performance. Results depend on the Customer’s management, investment, and promotional efforts. (c) Store templates are fixed and incompatible with third-party themes or WooCommerce. (d) Growth Managers provide advisory assistance only and shall not execute marketing or advertising campaigns on behalf of the Customer.

2.16.8 Delivery

Access credentials are typically provided within one (1) to three (3) business days after successful payment processing.

2.16.9 Cancellation and Termination

(a)      Each Premium Store is inseparably linked to the Customer’s active Sellvia subscription. (b) Once access credentials have been provided, no cancellations or refunds shall be granted.

2.16.10 Legal Provisions

(a)      Intellectual Property. All software, platforms, designs, and intellectual property provided in connection with Premium Stores remain the sole property of Sellvia. The Customer is granted only a limited, non-transferable, revocable license to use such intellectual property strictly for the operation of the store. 

(b) Warranty Disclaimer. The Service is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. 

(c) Limitation of Liability. To the fullest extent permitted by law, Sellvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, data loss, or opportunity costs. In no event shall Sellvia’s aggregate liability exceed the total purchase price actually paid for the Premium Store. 

(d) Governing Law and Jurisdiction. These Terms shall be governed by the laws of the United States of America. All disputes shall be subject to the exclusive jurisdiction of the courts designated by Sellvia. 

(e) Modifications. Sellvia reserves the right, at its sole discretion, to amend, revise, or replace this section at any time. Material changes shall, where practicable, be communicated with at least thirty (30) days’ notice. Continued use of the Service after changes become effective constitutes binding acceptance.

2.17 Store Reactivation Program

2.17.1 Overview

The Sellvia Store Reactivation Program (“Reactivation Program”) is an internal service through which Sellvia may accept eligible stores back into its available inventory and offer them to new Customers at a Listing Price determined by Sellvia through its standard sales channels.

All stores — including hosting, domain, product catalog, design, software, and associated intellectual property — are and remain the sole property of Sellvia LLC. Customers operate stores under a limited, revocable, non-transferable license.

The Reactivation Program does not create, facilitate, or involve any transaction, payment, agreement, or financial relationship between Customers. Sellvia is the sole owner and sole seller of all stores offered through the Reactivation Program. No Customer acts as a seller, reseller, or vendor of any store or store-related asset at any time.

2.17.2 Eligibility and Submission

(a)      An eligible Customer (“Referring Customer”) may submit a request to return their active store to Sellvia’s inventory for potential reactivation. To submit, the Referring Customer must maintain an active Sellvia subscription with no outstanding fees, disputes, or policy violations, and the store must be active and in good standing.

(b)      By submitting a request, the Referring Customer authorizes Sellvia to include the store in its inventory and offer it at Sellvia’s sole discretion. Submission does not guarantee that the store will be offered or sold, nor does it guarantee any allocation of Commission. Sellvia may decline any submission at its sole discretion. Submission does not create any obligation by Sellvia to the Referring Customer, financial or otherwise.

(c)       The Referring Customer may withdraw the store from Sellvia’s inventory at any time before a Receiving Customer’s payment is completed, by contacting support@sellvia.com.

2.17.3 Pricing

Listing Price represents the price at which Sellvia offers its own proprietary store asset and does not reflect, include, or represent any amount owed to, payable to, or held on behalf of the Referring Customer or any third party.

All pricing is determined exclusively by Sellvia based on internal valuation criteria. Sellvia may set, adjust, or withdraw any Listing Price at any time without notice. Referring Customer may not set, negotiate, influence, or approve the Listing Price.

2.17.4 Sale and Reactivation

(a)      All stores offered through the Reactivation Program are sold exclusively by Sellvia to the new Customer (“Receiving Customer”). All payments are processed strictly through Sellvia’s accounts. Sellvia is responsible for payment acceptance, receipts, refunds, chargebacks, and all payment-related obligations. All payment obligations arising from the purchase are between the Receiving Customer and Sellvia only.

(b)      The Receiving Customer pays the full Listing Price directly to Sellvia through Sellvia’s standard payment infrastructure. All applicable fees described in Section 3 may apply. No portion of the Receiving Customer’s payment is held, pooled, escrowed, routed, or transferred to the Referring Customer or any third party. Sellvia may offer lump-sum or installment payment options at its discretion. Installment plans represent deferred payment for Sellvia’s digital services and do not constitute lending, credit, financing, or consumer loan arrangements. If installment payments are offered and the Receiving Customer defaults, Sellvia may reclaim the store, terminate access, and retain all amounts paid as liquidated damages.

No interest, finance charges, annual percentage rate (APR), or similar costs are assessed in connection with installment arrangements. Installment terms are offered solely as a payment convenience for Sellvia’s proprietary digital services.

(c)       Upon completion of payment and verification, Sellvia will reactivate the store by updating account credentials, email, and access permissions to the Receiving Customer’s Sellvia account. Reactivation is an internal administrative operation performed solely by Sellvia within its own systems. Reactivation is typically completed within three (3) to five (5) business days after full payment.

(d)      Domain Registration. If the reactivated store includes a domain name, Sellvia guarantees that the initial domain registration period will remain active for at least three (3) months after completion of the reactivation process. After that period, all domain renewals are the Receiving Customer’s responsibility. Failure to renew the domain may result in expiration and permanent loss of rights to the domain. Sellvia is not responsible for domain expiration, non-renewal, or third-party re-registration after the initial registration period.

(e)      Upon reactivation, the Referring Customer’s access to the store and all associated services is permanently terminated. The Referring Customer’s Sellvia subscription associated with the store is canceled. Any active paid services, Ads Credits, Order Processing Credits, promotional campaigns, or Performance Tier subscriptions do not carry over to the Receiving Customer and are forfeited unless otherwise specified by Sellvia in writing.

(f)        The Receiving Customer’s rights, obligations, and subscription requirements are identical to those applicable to the corresponding store type (Turnkey Store, Established Store, or Premium Store) as described in these Terms. The store is delivered in its current condition at the time of reactivation, on an “as-is” and “as-available” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Sellvia does not guarantee any specific level of sales, traffic, revenue, or profitability.

2.17.5 Replacement Store for Referring Customer

(a)      Upon completion of the reactivation process, Sellvia will provision a new, empty Sellvia Turnkey Store for the Referring Customer at no additional charge. The replacement store will be created under the Referring Customer’s existing Sellvia account and will include a standard configuration as described in Section 1.1.2 of these Terms.

(b)      The replacement store is provided as a courtesy and does not include any products, orders, performance history, Commission balances, paid services, Ads Credits, Order Processing Credits, or any other data or assets from the previously reactivated store.

(c)       The Referring Customer is not obligated to use, configure, or maintain the replacement store. If the Referring Customer does not wish to use the replacement store, they may cancel the associated subscription in accordance with Section 1.1.7 of these Terms.

(d)      The replacement store is subject to all standard Sellvia subscription terms, including applicable subscription fees. The Referring Customer’s subscription for the replacement store will begin upon provisioning, and standard billing terms will apply.

2.17.6 Commission

(a)      Upon successful sale — meaning full payment has been received by Sellvia and reactivation has been completed — Sellvia may allocate Commission to the Referring Customer’s Sellvia account as a Sellvia-funded promotional incentive. The amount of Commission is determined by Sellvia at its sole discretion based on internal calculations, which may reference up to seventy percent (70%) of the Listing Price of the reactivated store.

Sellvia retains one hundred percent (100%) of all revenue received from the Receiving Customer. No portion of the Receiving Customer’s payment is divided, split, shared, allocated, or distributed to the Referring Customer or any third party.

Commission, if allocated, is funded independently from Sellvia’s general corporate operating budget. Commission is not derived from, allocated out of, or otherwise connected to any specific Receiving Customer payment or the Listing Price. The allocation of Commission is a unilateral promotional decision by Sellvia and does not create any entitlement, revenue share, or payment obligation linked to any customer transaction.

(b)      Commission allocated under this Section is a Sellvia-funded promotional incentive governed in full by Section 1.4 of these Terms, including the standard lifecycle (Pending → Incoming → Available), all eligibility requirements, verification procedures, holding periods, redemption conditions, and payout fees described in Sections 1.4.2, 1.4.3, and 3.5.

(c)       Commission does not constitute and shall not be construed as: customer funds, stored value, electronic money, escrow, a deposit, a financial account, wages, sales revenue, payment settlement, or any payment from or on behalf of the Receiving Customer. Commission is funded solely by Sellvia from its corporate operating funds and represents an internal Sellvia-funded promotional incentive only.

(d)      The allocation of Commission does not create a debt, obligation, custodial relationship, or fiduciary duty between Sellvia and the Referring Customer. Commission does not become payable or owed until a payout is approved in accordance with the terms of Section 1.4.

(e)      Sellvia reserves the right to deny, delay, adjust, or reverse Commission in the event of suspected fraud, metric manipulation, chargebacks, disputes, policy violations, or unresolved account issues.

(f)        Sellvia maintains full discretion over the use and allocation of all funds received from Receiving Customers. No portion of any Receiving Customer’s payment is designated, earmarked, segregated, or committed for allocation as Commission or for any other specific purpose at the time of receipt. Commission, if allocated, is funded from Sellvia’s general corporate operating budget at Sellvia’s sole discretion and at a time determined by Sellvia.

(g)      The Reactivation Program does not involve payment facilitation or aggregation. Sellvia does not receive settlement proceeds on behalf of the Referring Customer or any third party. Sellvia is the sole seller and sole recipient of all payments processed under this Section. No portion of any transaction processed under the Reactivation Program constitutes a payment to, or settlement with, any party other than Sellvia.

2.17.7 Refund Policy

(a)      The Receiving Customer may cancel and receive a full refund before Sellvia initiates the reactivation process by contacting support@sellvia.com. Once reactivation is initiated or completed, the transaction is final and non-refundable.

(b)      If a chargeback or payment dispute is filed by the Receiving Customer, Sellvia is the sole respondent and will handle the dispute in accordance with its standard procedures. Any Commission previously allocated to the Referring Customer in connection with the disputed transaction may be reversed or withheld pending resolution.

2.17.8 Financial Structure and Compliance

(a)      The Reactivation Program is an internal Sellvia service. Sellvia sells its own proprietary store assets to Customers through its standard sales infrastructure.

(b)      No transaction, payment, or financial relationship of any kind exists between the Referring Customer and the Receiving Customer. The Referring Customer and the Receiving Customer are not parties to any agreement with each other.

(c)       All payments are made by the Receiving Customer directly to Sellvia and processed through Sellvia’s accounts. Sellvia is responsible for all payment processing, refunds, chargebacks, and payment-related compliance.

(d)      All Referring Customers are funded solely by Sellvia from its corporate operating funds and allocations of Commission do not involve the holding, routing, pooling, splitting, or transfer of customer funds or Receiving Customer’s payments.

(e)      Sellvia does not act as an intermediary, escrow agent, broker, payment facilitator, payment processor for third parties, or money transmitter in connection with the Reactivation Program. No money transmission, stored value, custodial, or payment settlement services are provided under this Section.

(f)        Sellvia does not hold, pool, route, or transfer funds on behalf of any Customer in connection with the Reactivation Program.

2.17.9 Prohibited Conduct

Customers may not: (i) arrange store transfers outside the Reactivation Program; (ii) solicit or accept any compensation, payment, or consideration from another Customer in connection with the Program; (iii) manipulate store metrics to influence valuation; (iv) create stores primarily for the purpose of submission to the Reactivation Program; (v) engage in any activity that would cause Sellvia to be characterized as a payment intermediary, escrow provider, payment facilitator, or money transmitter; or (vi) represent, advertise, or market the Reactivation Program as a means of selling, reselling, transferring, or flipping stores between Customers, or as a marketplace, brokerage, or exchange for store assets. Violation of any of the foregoing may result in immediate account termination, forfeiture of any pending or Available Commission, and permanent ineligibility for the Reactivation Program.

2.17.10 Disclaimers

(a)      Sellvia does not guarantee that any submitted store will be offered for sale or that any sale will occur.

(b)      Past performance data is provided for informational purposes only and does not guarantee future results.

(c)       Sellvia makes no warranty regarding the continued performance, profitability, traffic, or revenue of any reactivated store.

(d)      Sellvia reserves the right to suspend, modify, or discontinue the Reactivation Program at any time, at its sole discretion, with or without notice.

(e)      To the fullest extent permitted by law, Sellvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the Reactivation Program.

2.17.11 Modifications

Sellvia may amend this Section at any time. Material changes will, where practicable, be communicated with at least thirty (30) days’ notice. Continued use constitutes acceptance.

3. FEES AND CHARGES

Sellvia does not impose payment card surcharges. Fees charged by Sellvia are platform service fees. They are not payment card surcharges and are not imposed by banks or card networks. Where a fee varies, it varies according to the method by which the order is approved for processing — individually, in a single bulk operation, or automatically — and not according to the Customer’s choice of payment instrument.

Sellvia reserves the right to modify, introduce, or discontinue any fees, fee rates, or fee structures described in this Section at any time, at its sole discretion. Updated fees take effect upon posting to the Sellvia Dashboard or website. Continued use of the Service after a fee change constitutes acceptance of the updated fees.

Where a fee is payable in respect of an order, the rate applicable to that order is the rate in effect at the moment the order is created, and any subsequent change applies only to orders created after the change takes effect.

3.0 Product Cost Charge

The Product Cost Charge applies to each Organic Order, each Storefront Order and each Customer Store Order approved for processing. It is calculated per unit of each item included in the order, at the rate published in the Catalog for the applicable Catalog Item, being between forty percent (40%) and sixty percent (60%) of the Catalog Retail Price.

The Product Cost Charge covers sourcing, delivery and fulfillment of the item. Shipping, handling and taxes are not included in the Product Cost Charge.

No Product Cost Charge is payable in respect of digital products described in Section 2.9.2, whether included in an Organic Order, a Storefront Order or a Customer Store Order, as no sourcing or delivery is carried out in respect of such products. The Order Service Fee described in Section 3.3.1 and any additional fee by method of approval remain payable in respect of such products.

No CPA Fee is payable in respect of an Organic Order, a Storefront Order or a Customer Store Order. No Product Cost Charge is payable in respect of a Promoted Order, in respect of which the CPA Fee applies instead.

3.1 Sellvia Promotion Service (Ads) Fee – 28%

This fee applies to each amount of Ads Credits applied to the delivery of promotional activity under the Sellvia Promotion Service. It is not charged on the purchase or top-up of Ads Credits.

The fee is calculated as twenty-eight percent (28%) of the amount of Ads Credits applied to delivery on the applicable day and is charged in addition to that amount. Accordingly, where Ads Credits are applied to delivery on a given day, the total amount deducted from the Customer’s Ads Credits balance is the amount applied to delivery together with the fee.

The fee covers full-service management of promotional activity across the Sellvia Ecosystem (internal placements, Sellvia-managed channels, and proprietary traffic sources).

3.3 Order approval fees

3.3.1 CPA Service Fee and Order Service Fee — between 10% and 18%

A fee under this Section applies to every order approved for processing and is calculated on the Catalog Retail Price of the items included in the order. The applicable fee is determined by the type of order:

CPA Service Fee — applies to each Promoted Order approved for processing.

Order Service Fee — applies to each Organic Order, each Storefront Order and each Customer Store Order approved for processing.

Only one of the two fees applies to any given order. Both are calculated at the same rate, being between ten percent (10%) and eighteen percent (18%) of the Catalog Retail Price of the items included in the order.

The CPA Fee described in Section 2.14.4.7 and the Product Cost Charge described in Section 3.0 apply separately and are not included in either fee. Shipping, handling and taxes are not included in the base for calculating either fee.

3.3.2 Automatic Approval Fee — 15%

This fee applies to each order approved automatically, whether because the Customer has enabled automatic approval and the applicable fees are applied against the Customer’s Order Processing Credits as described in Section 2.6, or because Sellvia has approved the order by applying the Customer’s Available Commission Balance as described in Section 2.6.1. It is calculated as fifteen percent (15%) of the Catalog Retail Price of the items included in the order.

This fee supports Sellvia’s order fulfillment systems, allowing instant processing and reliable execution of orders approved automatically.

The CPA Fee described in Section 2.14.4.7, the Product Cost Charge described in Section 3.0 and the CPA Service Fee or Order Service Fee described in Section 3.3.1 apply separately and are not included in this fee. This fee and the Accelerated (Bulk) Processing Fee described in Section 3.3.3 are not applied to the same order.

3.3.3 Accelerated (Bulk) Processing Fee — 7%

This fee applies each time two (2) or more orders are approved for processing simultaneously in a single bulk operation. It is calculated as seven percent (7%) of the Catalog Retail Price of the items included in each order, and is charged in respect of each order included in the operation.

This fee supports Sellvia’s order fulfillment systems, enabling faster processing and efficient execution of multiple orders within a single operation.

The CPA Fee described in Section 2.14.4.7, the Product Cost Charge described in Section 3.0 and the CPA Service Fee or Order Service Fee described in Section 3.3.1 apply separately and are not included in this fee. This fee and the Automatic Approval Fee described in Section 3.3.2 are not applied to the same order.

3.3.4 Summary of charges per order

The table below summarises the amounts payable in respect of a single order. It is provided for convenience and does not modify Sections 3.3 to 3.3.3 and Section 3.4..

Order source	CPA Fee	Product Cost Charge	Fee under Section 3.3.1	Additional fee by method of approval
Promoted Order	CPA Rate per unit	—	CPA Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%
Organic Order — physical products	—	40–60% of Catalog Retail Price	Order Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%
Organic Order — digital products	—	—	Order Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%
Storefront Order — physical products	—	40–60% of Catalog Retail Price	Order Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%
Storefront Order — digital products	—	—	Order Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%
Customer Store Order — physical products	—	40–60% of Catalog Retail Price	Order Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%
Customer Store Order — digital products	—	—	Order Service Fee 10–18%	individually 0% · bulk 7% · automatically 15%

All percentages are calculated on the Catalog Retail Price.

In respect of a Sellvia Ecosystem Order, whether a Promoted Order or an Organic Order, and in respect of a Storefront Order, Commission is allocated to the Customer in accordance with Section 1.4.6. No Commission is allocated in respect of a Customer Store Order, irrespective of whether it consists of physical or digital products, as set out in Section 1.4.6.

Where an order is approved by Sellvia under Section 2.6.1 because the Customer did not approve it, the Late Approval Fee described in Section 3.4 applies in addition to the amounts shown in the table above, together with the Automatic Approval Fee.

3.4 Late Approval Fee — 9%

This fee applies where the Customer has not approved an order for processing and Sellvia applies the Customer’s Available Commission Balance to the amounts payable in respect of that order, as described in Section 2.6.1. It is calculated as nine percent (9%) of the Catalog Retail Price of the items included in the order.

References in these Terms and in the Sellvia interface to the “Late Approval Fee” and the “Late Processing Fee” have the same meaning.

The fee covers the additional operational steps required to initiate fulfillment without the Customer’s approval.

An order to which this fee applies is approved automatically for the purposes of Section 3.3.2. Accordingly, this fee applies in addition to the CPA Service Fee or Order Service Fee described in Section 3.3.1 and in addition to the Automatic Approval Fee described in Section 3.3.2. No additional fee under Section 3.3.3 applies to an order to which this fee applies, irrespective of the number of orders approved in the same operation. The CPA Fee described in Section 2.14.4.7 and the Product Cost Charge described in Section 3.0 apply separately and are not included in this fee.

3.5 Commission Redemption Fees

All redemption methods listed below relate solely to the delivery of Sellvia-funded promotional incentives and do not involve customer funds, payment settlement, or money transmission services.

Fees applied when a Partner elects to redeem commission toward:

Ads Credits purchases – 5%

Order Processing Credits purchases – 28%

ACH transfer fee – 5% (min. $10)

International Wire transfer fee – 7% (min. $30)

Express ACH transfer fee – 14% (min. $30)

Express International Wire transfer – 14% (min. $50)

The fees set out in this Section 3.5 are the only fees charged on the redemption of Commission. The Commission Use Fee described in Section 3.6 does not apply to redemptions under this Section.

Note: Sellvia does not offer payment services to the public and does not act as a money services business or payment intermediary.

3.6 Commission Use Fee — 9%

Applies to Commission used toward Sellvia services, subscriptions, or products, including where Sellvia applies Commission to amounts owed by the Customer under these Terms, as described in Sections 1.5.1 and 2.6.1. The cost of such purchases, or the amount so applied, is netted against the Commission amount otherwise payable to the Partner.

This fee does not apply to the redemption of Commission under Section 3.5, whether by transfer or toward the purchase of Ads Credits or Order Processing Credits. Redemptions under Section 3.5 are subject only to the fees set out in that Section.

Fee Acknowledgment By using the services, the Customer agrees to the associated fees as outlined in these Terms. All Commission payouts are made from Sellvia’s corporate operating funds and do not involve customer funds.

All payout transfers are executed via third-party payment providers. Sellvia does not provide money transmission services.

3.7 Standard Platform Fees

Where the fees applicable to a service, purchase or transaction are expressly specified in Section 2 or in this Section 3, those fees apply and no standard platform fees are charged in addition to them.

Where no fees are expressly specified, Sellvia may apply its standard platform fees:

Processing Fee – 9% of the transaction amount

Service Fee – 19% of the transaction amount

International Service Adjustment – 8% of the transaction amount, for purchases originating outside the United States

The Processing Fee, the Service Fee and the International Service Adjustment are platform service fees charged by Sellvia for access to and use of the Sellvia platform and for the operational, administrative and compliance activities associated with the applicable service. Notwithstanding its name, the Processing Fee does not represent, and is not calculated by reference to, the cost of processing any payment. None of these fees is a payment card surcharge, a convenience fee, a bank fee, or a fee imposed by any card network.

Each of these fees applies in the same amount irrespective of the payment method used by the Customer, and does not vary according to the payment instrument, card type, card brand, issuer, payment network, or whether payment is made by card, by Order Processing Credits, or by any other means made available by Sellvia. All applicable fees are disclosed as separate line items before payment is submitted.

4. PERFORMANCE DISCLAIMER

Sellvia does not guarantee business outcomes, advertising performance, revenue, profitability, or customer acquisition results. All services are provided on an as-is, best-effort basis.

5. COMMUNICATIONS (Email and SMS)

By providing your email address and/or phone number, you consent to receive electronic communications from Sellvia, including emails and automated text messages regarding your orders, account updates, and promotional offers. Message and data rates may apply for SMS. You may opt out of promotional messages at any time by following the unsubscribe instructions in our emails or by replying “STOP” to SMS; however, you may still receive service-related notifications (such as order confirmations or shipping updates). Your consent to receive promotional communications is not a condition of purchase or use of the Services.

Personal data provided in connection with these communications is processed in accordance with the Sellvia Privacy Policy, available at https://sellvia.com/privacy-policy/.

6. LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sellvia LLC.

The Sellvia company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sellvia company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

7. RE-USE

Sellvia LLC allows the subscribers to use Sellvia products, images, videos, promo materials, product descriptions, and free marketing materials on their and third-party websites at their discretion.

8. RESTRICTIONS

Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the Software provided as part of Sellvia subscription or its services in any way without the written permission of Sellvia company.

9. SELLING SELLVIA PRODUCTS ON OTHER PLATFORMS

Our retailers are permitted to sell Sellvia products on third-party marketplaces such as:

Amazon

Etsy

eBay

Walmart

Wish

Groupon

Faire

Important!

The only exception are the products tagged “made in USA”. If we learn that a retailer has posted US-manufactured Sellvia products on third-party marketplaces included but not limited to the listed above, we reserve the right to remove the merchant’s Sellvia account immediately.

10. TERMINATION

Without prejudice to any other rights, the Sellvia company may terminate these Terms if you fail to comply with the terms and conditions of these Terms. In such an event, you must destroy all copies of the Software.

11. COPYRIGHT

The Software provided as part of the Sellvia subscription is owned by the Sellvia company, and is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software is licensed, not sold, to You for use solely subject to the terms and conditions of these Terms.

12. LIMITED WARRANTY

THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL THE AUTHOR or AUTHORS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, SUPERSEDING ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS LICENSE.

13. LIMITATION OF LIABILITY

IN NO EVENT SHALL SELLVIA OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SOFTWARE, EVEN IF SELLVIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY IN THE COURTS DESIGNATED BY SELLVIA.

14. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

15. CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Service.

16. CONTACT US

If you have any questions about these Terms, please contact us support@sellvia.com.

The Sellvia Privacy Policy is available at https://sellvia.com/privacy-policy/.