All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING TIME
Shipping time varies by destination and warehouse location. These are our estimates:
Please note that during high demand season the estimated delivery time may increase.
| Location | Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-25 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
DOMESTIC SHIPPING RATES AND ESTIMATES FOR PRINT-ON-DEMAND PRODUCTS
The production time for an order depends on various factors, including the time of year, product availability, and order size.
In general, it takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:
USA: 4-10 business days
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@sellvia.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your customer satisfaction is our #1 priority. We want you to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.
Our primary goal is making your customers happy, so everyone who shops with you receives the following guarantees:
- Refund if the item is not as described or damaged;
- Refund minus the shipping cost if your customer does not want the product they received. Your customer must return the item at his expense to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your customer’s order does not arrive due to an incorrect address provided by the customer;
- Your customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Sellvia?
- In case your customer reports a damaged or incorrect product, your customer is required to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, your customer must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but your customer claims that they did not receive the item, your customer must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Sellvia is here to help! We have put together the following steps to make this process easier:
- In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@sellvia.com and include the evidence if required.
- After we have approved the order refund, return, or exchange, the product must be returned to the supplier’s address.
- Your customer must return the product and provide a tracking number.
- Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
- In order for Sellvia to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.
5. CONTACT US
If you have any further questions, please don’t hesitate to contact us at support@sellvia.com.