Feel free to learn more about Sellvia’s terms of use

Last updated: December, 2025

Please read these Terms of Use (“Terms”) carefully before using the https://sellvia.com website (the “Service”) and the Sellvia Plugin (Software) operated by Sellvia LLC (“us”, “we”, or “our”).

Your access to and use of the Service and Software is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service and Software.

By accessing or using the Service and Software you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. SUBSCRIPTION PLANS, COOPERATION MODEL & COMMISSION

Sellvia LLC may offer new subscription plans and may change them and their features from time to time. If you sign up for a subscription plan, you agree to the terms, conditions and limitations associated with them that are published on sellvia.com.

1.1 Sellvia Subscription with a Free Turnkey Store

1.1.1 Description of the Service

The Sellvia subscription provides access to a Sellvia account where you can manage your subscription and monitor your orders and also provides you with a free turnkey store with access to thousands of products of the Sellvia Catalog available for import. The Sellvia plugin helps you place orders at the Sellvia Fulfillment Center that will organize delivery to customers.

The subscription also includes a Free Turnkey Store – a WordPress site with the Sellvia platform plugin and a hosting service.

1.1.2 Sellvia Free Turnkey Store creation includes:

Free domain name* (unless a premium or own domain is selected in the survey)
Hosting
One branded email address (support@your.domain)
Access to Sellvia Catalog to import Sellvia products with reviews
50 random Sellvia products uploaded into your store by default
Mailing service setup
Basic SEO meta data

When filling in the survey for the free store, you can also add some additional paid services which are not part of the trial and will be charged immediately after submitting the survey. The additional services may include:

Paid theme
Premium domain
Product Сatalog Upgrade service (importing additional products into your store)
Premium Products creation service (designing unique custom products for your store)
Social Media Package service (creating social network pages for your store and providing the content to post on them for an agreed period of time)

The Free Turnkey Store creation does not include:

Paid theme installation
Premium domain
Product Сatalog Upgrade service (importing additional products into your store – see 2.2. Product Catalog Upgrade)
Social Media Package service (creating social network pages for your store and providing the content to post on them for an agreed period of time – see 2.3. Social Media Packages)
Promo Tools Service (installing addons that help to increase conversion rate on your site – see section 2.5 Promo Tools Bundle)
Other services

These tasks can be set up by the customer with the support guidance. Social pages creation can be ordered as a paid service.

*Free Domain

The domain is provided free of charge and owned by Sellvia. After the initial domain registration period expires, it becomes the customer’s responsibility to renew the domain. When the domain expires, Sellvia will send you a domain renewal invoice that will allow you to renew the domain. We guarantee that the domain will not expire for at least three months since the completion of the survey.

Own Domain

If you prefer to have your Sellvia Free Turnkey Store built on your own domain, you must first select any free domain in the survey and then email support@sellvia.com requesting to use your personal domain instead. Your domain must be purchased and active prior to making this request. The first domain switch to your custom domain is free; each additional change (starting from the second) requires a one-time payment of $29.

The stores with the own domain can only be built after the ns-records of your domain have been changed to the ones the support team provided to you in an email after your order for Sellvia pro has been placed and the changes get applied (it can take up to 48 h with some of the domain registrars), thus you can receive your turnkey store after more than one business day since the day of purchase. After the ns-records are changed successfully, it usually takes about one or two business days to move the store to the new domain and provide you with the store access details.

Please note that we do not set up redirects from your old Sellvia domain name to your new one after the domain name change.

Hosting

The hosting meets all the needs of the site but has limited management options. The tasks that require access to the hosting settings are done via third-party plugins or by contacting support@sellvia.com.

The store and its hosting are provided as part of the offer as long as you have the Sellvia subscription active on your site.

If Sellvia Pro subscription is not renewed for longer than a week since the day of the due payment, your site data may be irreversibly deleted.

One Turnkey Store per one Sellvia Subscription

A single customer account (email) may create up to 10 Turnkey Stores, each tied to a separate Sellvia subscription.

By clicking “Create a Store” in your Sellvia dashboard, you agree to the creation of a new subscription associated with the new store. Each subscription is billed at $39/month, and the first charge occurs immediately upon creation of the new store.

Please note the following:

You may create up to 10 Turnkey Stores and corresponding subscriptions under one email.
Each Turnkey Store and its associated subscription operate independently.
Purchases or services (Auto Ads, product packages, etc.) made for one store do not transfer or apply to your other stores.
Commissions, payments, orders, or services tied to one store cannot be moved or shared between stores.
To cancel any store and its corresponding subscription, please contact support@sellvia.com or cancel your subscription in Sellvia dashboard.

Incompatibility with WooCommerce

The Sellvia platform plugin used in free turnkey stores is not compatible with other ecommerce plugins, including but not limited to WooCommerce, AliDropship, or any third-party plugins or themes designed for use with those systems. Installing, activating, or attempting to substitute the Sellvia plugin with such plugins may cause site errors, malfunction, or loss of functionality.

Sellvia is not responsible for issues arising from such installations.

1.1.3 Sellvia Subscription Plans

1.1.3.1 Sellvia PRO

Sellvia PRO offers three subscription plans: Basic, Advanced, and Ultimate.

Subscription pricing: $39 per month, $99 per month, or $299 per month.

Free trial: 14 days (starting from the date your store access details are provided).

The Sellvia Basic plan allows for up to 5,000 products and includes 4 GB of available server space – priced at $39 per month.

The Sellvia Advanced plan allows for up to 10,000 products and includes 10 GB of available server space – priced at $99 per month. This plan becomes available after completing payment for at least three consecutive months.

The Sellvia Ultimate plan allows for up to 20,000 products and includes 50 GB of available server space – priced at $299 per month. This plan also becomes available after completing payment for at least three consecutive months.

Plan Upgrade

A customer can upgrade the plan in Sellvia account -> Plans tab or by contacting Sellvia Support at support@sellvia.com.

1.1.3.2 Sellvia Performance Tiers

In addition to the Sellvia PRO subscription plans described above, Sellvia may offer an optional add-on subscription known as Sellvia Performance Tiers (“Performance Tiers”).

Sellvia Performance Tiers are designed to scale with a Customer’s operational activity and provide access to expanded platform tools, features, and usage limits based on the selected tier. Performance Tiers are supplementary to Sellvia PRO and may only be used in conjunction with an active Sellvia PRO subscription. Performance Tiers do not replace, modify, or reduce the requirements of the Sellvia PRO subscription.

Performance Tiers are service access subscriptions. They do not represent customer funds, stored value, credits, deposits, balances, financial accounts, or payment instruments, and they do not create any right to receive money, interest, or payouts.

Performance Tier Levels

Sellvia may offer the following Performance Tiers, subject to change from time to time. Specific features, limits, and tool availability for each tier are defined in the Sellvia Dashboard or applicable service descriptions.

Basic Tier (Free)
Provides limited access to Performance Tier functionality and supports up to 50 orders, with restricted feature availability.

Plus Tier ($19 per week)
Provides access for up to 100 orders and includes selected platform tools, which may include:

Email Marketing Tool
Google Backlinks Tool

Advanced Tier ($39 per week)
Provides access for up to 250 orders and includes:

Email Marketing Tool
Google Backlinks Tool
Social Media Marketing Tool
SEO Blog Posts Tool
Design Customization Tool

Pro Tier ($69 per week)

Provides access for up to 500 orders and includes:

Email Marketing Tool
Google Backlinks Tool
Social Media Marketing Tool
SEO Blog Posts Tool
Design Customization Tool
YouTube Marketing Tool
Promotional Videos

Elite Tier ($99 per week)
Provides unlimited order capacity and access to the full set of Performance Tier tools and features made available by Sellvia at the time of subscription, including:

Email Marketing Tool
Google Backlinks Tool
Social Media Marketing Tool
SEO Blog Posts Tool
Design Customization Tool
YouTube Marketing Tool
Promotional Videos
Instagram & TikTok Ads Tool
Instagram & TikTok Store
Themes Access

Order thresholds, tool availability, and feature scope may vary by tier and may be updated at Sellvia’s discretion.

Billing, Renewal, and Relationship to Sellvia PRO

Performance Tiers are billed separately from the Sellvia PRO subscription and follow an independent billing cycle, as disclosed at the time of purchase. No additional processing, transaction, or service fees are applied to Performance Tier subscription payments.

Upgrading, downgrading, or canceling a Performance Tier does not affect the billing, renewal, or validity of the Sellvia PRO subscription. However, if the Sellvia PRO subscription is canceled, suspended, or expires, access to all associated Performance Tier features will be automatically suspended until the Sellvia PRO subscription is reactivated.

Performance Tier upgrades may occur automatically based on Customer usage, including but not limited to activating additional tools or reaching applicable order volume thresholds. Automated upgrades ensure continued access to required platform features and do not modify the underlying Sellvia PRO subscription. Any applicable tier changes and pricing are displayed in the Sellvia Dashboard.

Customers may request a downgrade by contacting Sellvia Support. Downgrade requests are subject to review and may be approved only if the Customer’s current account activity, enabled tools, and usage levels are compatible with the requested lower tier. Sellvia reserves the right to decline downgrade requests that would result in feature incompatibility or service disruption.

1.1.4 Signing up

In order to subscribe, you need to provide your email and credit card details on the checkout page.
By providing these details and signing up, you agree to the present terms, confirm that you are aware that the Sellvia subscription is a recurrent payment that will continue automatically and authorize Sellvia subscription payment to be collected after the end of the trial from the card that you provided when signing up unless you notify us before the charge is made that you would like to cancel the subscription or unless you cancel your subscription yourself in your Sellvia account.

1.1.5 Trial

The free trial starts on the day when the store access details are granted to the subscriber during the free training session with the Sellvia consulting team or sent in an automated email. The store is built immediately after we get the survey with your preferences indicated.

If you have any questions concerning your access details or booking your free training session with our consultant, please contact support@sellvia.com.

1.1.6 Renewal of the Subscription

After the end of the free trial period, the subscription payment is charged automatically without additional notification or authorization from the card that you provided when subscribing. The subscriber takes the responsibility to have sufficient funds on the card necessary to renew the subscription by the payment due date.

1.1.7 Cancellation

You can cancel your subscription or Renewing Paid Services at any time through your User Account. To cancel the account you need to go to My account – Plans – click on the three dots Options button and click on Unsubscribe and delete store.

Since the Free Turnkey Store is part of the subscription, it is also canceled when you cancel the Sellvia subscription.

When your Sellvia Subscription is canceled, access to your Sellvia account features, including Commission functionality, is suspended.

Available Commission does not expire automatically. Commission payout requests require an active Sellvia Subscription (Basic – $39, Advanced – $99, or Ultimate – $299) at the time of redemption, and all orders associated with the Partner Storefront must be fully processed in accordance with Sellvia’s operational procedures.

1.1.8 Refunds

Sellvia provides a full 100% refund of the latest Sellvia subscription payment within 30 days of the date of the payment only at the customer’s request sent to support@sellvia.com. Otherwise, by default, cancelling your subscription during the paid period means that the subscription stays active until the end of the paid period, and does not result in a refund.

If you are subscribed to a yearly plan, please note that the refund is provided at the customer’s request made within 30 days after the yearly payment charge. The yearly fee of the subscription used for longer than 30 days is not refunded.

If you are subscribed to a monthly plan, refunds for Sellvia monthly subscription payments are possible at the customer’s request. Only the current period payment is liable for refund. We do not offer refunds for previous monthly payments.

Any additional services and the services ordered when subscribing to the Free Turnkey Store are non-refundable.

1.1.9 Termination of Service

In case the subscription has not been paid on a due date, it becomes inactive immediately. After 7 days, Sellvia deactivates its hosting and deletes the Free Turnkey Store that is part of Sellvia Pro. The deleted Free Turnkey Store cannot be recovered. We will send at least one reminder to the account email before deletion.

1.1.10 Multiple Accounts Policy

You are not permitted to create, maintain, or control more than one account without our prior written consent. Creating multiple accounts for the purpose of:

Circumventing usage limits or restrictions
Gaining access to promotional credits or offers
Manipulating referral systems
Engaging in fraudulent or abusive behavior is strictly prohibited.

We reserve the right to identify and link related accounts based on shared attributes such as email domains, IP addresses, device fingerprints, billing information, or usage behavior.

1.1.11 Automated Account Creation

The use of bots, scripts, automation tools, or any other method to mass-create accounts is not allowed. Any accounts created in this manner may be suspended or deleted without notice.

1.1.12 Transactional Abuse and Chargebacks

If we detect suspicious, excessive, or abusive transaction activity (including but not limited to repeated chargebacks, payment fraud, or attempts to exploit our refund policy), we may:

Temporarily or permanently suspend your account(s)
Deny access to future transactions
Share relevant information with payment processors or legal authorities

We reserve the right to contest chargebacks and provide evidence of policy violations to the payment processor.

1.1.13 Email Domain Abuse

We monitor for abuse patterns involving multiple accounts registered with the same email domain. If we detect high-risk activity from a specific domain, we may limit or block new registrations, pending manual review.

1.1.14 Right to Terminate or Restrict Access

We reserve the right to suspend, restrict, or terminate any account — or group of related accounts — that we reasonably believe is violating these Terms of Service or engaging in abusive behavior. This includes but is not limited to:

Fraud
Spam
Misuse of the platform
Attempts to exploit the system

1.1.15 No Right to Service in Case of Abuse

Users found to be in violation of this policy waive any rights to continued access to the platform, services, or stored data. Refunds or disputes related to terminated accounts may be denied at our sole discretion.

1.1.16 Changes to This Policy

We may update these terms at any time. Continued use of our services after any changes indicates your acceptance of the updated terms.

1.2 Cooperation Model and Relationship of the Parties

1.2.1 Partner Storefront Model

When a Sellvia Customer activates Sellvia Payments (as described in Section 1.3 Sellvia Payments), the Customer’s Sellvia Turnkey Store will be classified as a “Partner Storefront,” and the Customer will be designated as a “Partner.”

A Partner Storefront functions as a promotional and pre-checkout interface operated by the Partner. The Partner Storefront displays product information, collects customer shopping intent, and directs customers to Sellvia Mall (Sellvia’s ecommerce site) for order completion.

The Partner does not sell goods directly to end consumers and does not receive or handle customer payments. The Partner may be allocated Sellvia-funded promotional incentives (“Commission”) under Sellvia’s promotional programs. Such incentives are not derived from customer payments or product sales and do not constitute revenue, wages, or amounts owed.

1.2.2 Customer-Managed Payments Model

If a Sellvia Customer does not activate Sellvia Payments, their store operates under the Customer-Managed Payments Model.

Under this model, the Customer uses their own independently operated payment system, processes customer transactions autonomously, and acts as the seller to the end customer for all transaction-related purposes. Sellvia does not participate in or oversee any customer payments made through the Partner’s checkout system.

The Partner is fully responsible for managing customer orders, transaction records, payment disputes, refunds, fraud risks, regulatory compliance, and all other obligations associated with handling customer funds.

Sellvia’s role is limited to supplying products and fulfilling orders submitted by the Partner, and Sellvia has no involvement in or control over the Partner’s customer-facing transactional activities.

1.3 Sellvia Payments

1.3.1 Overview
Sellvia Payments is a built-in payment infrastructure used to process orders accumulated on Sellvia’s ecommerce site.

Payments are processed strictly through Sellvia’s accounts. Sellvia is responsible for payment acceptance, receipts, and payment-related refunds/chargebacks under Sellvia’s policies.

1.3.2 Eligibility and Use
To activate Sellvia Payments, Customer must maintain an active Sellvia Subscription and a live, functioning website. Sellvia reserves the right to review, suspend, or revoke access to Sellvia Payments in cases of suspected fraud, abuse, or violations of applicable terms or policies.

1.3.3 No External Gateway Required

When Sellvia Payments is enabled, Sellvia manages all aspects of payment acceptance.

1.4 Commission

1.4.1 Definition

Commission is an internal non-cash promotional incentive associated with a Partner’s Sellvia Account. Commission represents a Sellvia-funded, non-cash promotional incentive allocated through qualified Partner activity such as referred traffic, conversions attributed to Partner Storefront performance, or other actions defined by Sellvia’s Partner Programs.

Commission is NOT:

– customer money,

– sales revenue,

– a deposit account,

– stored value,

– electronic money,

– escrow,

– or funds held on behalf of the Partner.

Sellvia is not a financial institution. No interest is earned on Commission, and it may only be used in accordance with the applicable terms of Sellvia’s services.

No Money Transmission or Custodial Services

Sellvia does not provide money transmission, stored value accounts, wallets, escrow, custodial services, or payment settlement services for third parties. Sellvia does not hold, pool, route, or transfer customer funds on behalf of users. Any commissions, credits, incentives, or balances referenced in these Terms represent internal, non-cash promotional or prepaid service units funded solely by Sellvia or prepaid services delivered by Sellvia.

1.4.2 Commission Structure

Commission is represented in one of the following states:

(a) Incoming Commission (Pending)

Before any Commission is allocated or becomes Available, it is placed in a Pending state for up to seventy-two (72) hours. The Pending state allows Sellvia to verify referred activity, confirm order completion, ensure proper attribution, and detect or prevent abuse, fraud, or policy violations.

(b) Available Commission

Once the Pending period concludes, Commission is reclassified as Available Commission, representing a Sellvia-funded promotional incentive eligible for redemption consideration, subject to these Terms.

Note: Available Commission represents non-cash promotional incentives funded exclusively by Sellvia. This Commission is not derived from customer payments and does not represent sales revenue.

Ownership and Payout Condition

Until the Partner submits a valid payout request and all applicable eligibility conditions are satisfied, including the absence of outstanding unpaid service fees, Available Commission remains a Sellvia-funded promotional incentive and the property of Sellvia.

Commission does not become payable, transferable, or owed to the Partner until a payout is approved in accordance with these Terms. The existence of Available Commission does not create a debt, obligation, or custodial relationship between Sellvia and the Partner.

1.4.3 Commission Payouts Policy

1.4.3.1 Commission Payouts

Commission represents a Sellvia-funded, non-cash promotional incentive allocated in connection with Partner activity and does not constitute customer payments, stored value, wages, or product sales revenue. Sellvia is the sole payer of Commission upon approval.

Commission payouts represent the redemption of Sellvia-funded promotional incentives and do not constitute settlement of customer payments or transfer of third-party funds. Partners may request a payout of their Available Commission once specific eligibility requirements are met.

To redeem your Available Commission, the following conditions must be met:

Your Sellvia subscription must be active and fully paid at the standard plan rate ($39 for Basic, $99 for Advanced, or $299 for Ultimate).
All orders associated with your Partner Storefront must be fully processed in accordance with Sellvia’s operational procedures.

Partners may request a payout of their Available Commission by accessing the Dashboard, selecting the “Redeem Commission” option, and completing the on-screen steps. The minimum amount is $100 for U.S. residents and $300 for residents of all other countries.

1.4.4 Important Disclaimers

All Commission payouts are made solely from Sellvia’s corporate funds as promotional incentive payments and do not involve the holding, routing, or transfer of customer funds, product sales revenue, or any form of payment settlement. They represent the payout of qualified promotional incentives allocated by Sellvia.

Sellvia reserves the right to deny, delay, adjust, suspend, or reverse Commission payout requests in the event of suspected fraud, traffic manipulation, chargebacks, disputes, policy violations, or unresolved account issues.

All payout requests are subject to applicable Payouts Policy, compliance reviews, and identity verification procedures required for tax reporting, fraud prevention, or payment processing compliance.

1.5. Paid Services

Certain Sellvia Services may require payment of specific costs as determined solely by Sellvia (“Paid Services” and “Charges and Fee(s),” respectively).

Sellvia will inform you of the current Costs, which you must pay directly to Sellvia via your Sellvia Dashboard when purchasing Paid Services. To access or use these Paid Services, all applicable Costs must be paid in advance.

Sellvia reserves the right to modify its Costs at any time and at its sole discretion.

All Costs paid directly to Sellvia are considered to be in U.S. Dollars, unless explicitly stated otherwise in writing by Sellvia. Where permitted by law (and unless Sellvia specifies otherwise in writing), all Costs are exclusive of taxes (including VAT, sales tax, goods and services tax, etc.), levies, or duties imposed by tax authorities (“Taxes”), and you are responsible for paying any applicable Taxes related to your use of Sellvia Services or any transactions or purchases you make. If Sellvia is required to collect or pay Taxes on the Costs you owe, such Taxes may be added to any outstanding Costs and will appear on your Invoice. We suggest checking for any additional costs that may be charged by third parties in relation to the purchase or renewal of Paid Services (such as international transaction charges, currency conversion charges, or charges from banks or credit card companies). Sellvia is not liable for any such additional costs.

If you buy Paid Services directly from Sellvia, by registering or submitting information for such services, you also authorize Sellvia to request and collect payment and service costs (or to initiate refunds, charges, or any other billing actions) from your payment provider or designated bank account. Sellvia may also make necessary inquiries to verify your payment account or financial details to ensure timely payment, including obtaining updated payment information from your payment, credit card, or bank account provider (e.g., updated expiry date or card number as provided by your credit card company).

You must maintain a stored credit card with Sellvia to pay for Paid Services purchased directly from Sellvia (“Stored Card”). You can identify your Stored Card by the last four digits displayed on your Account Settings Page.

2. SERVICES

2.1. Content Visibility Packages (SEO)

Description of the Service

The Content Visibility Packages are designed to support brand presence and content discoverability through off-site content creation and editorial distribution across third-party platforms.

This Service focuses on producing and placing branded informational content outside of your website to help establish visibility, context, and brand awareness within relevant online environments. Sellvia coordinates content preparation and submission workflows, but does not sell traffic, search rankings, backlinks, or guaranteed exposure.

Estimated Delivery Time and Cost
Silver Plan
Estimated delivery time: 5 business days + 1-2 days for order processing
Cost: $399

Gold Plan
Estimated delivery time: 7 business days + 1-2 days for order processing
Cost: $699

Platinum Plan
Estimated delivery time: 8 business days + 1-2 days for order processing
Cost: $999

Revisions
If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Domain name changes requested after work has started or after the service has been delivered will be subject to a paid revision. The revision fees are as follows: $30 for the Silver Plan, $85 for the Gold Plan, and $120 for the Platinum Plan. This ensures the team can deliver consistent, efficient results without duplicating efforts.

Cancellations & Refunds
Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Important Disclaimer

This Service does not involve the sale of traffic, users, impressions, backlinks, rankings, domain authority, or search engine optimization outcomes.
Sellvia provides content preparation, coordination, and third-party editorial distribution only.

2.2. Product Catalog Upgrade

Description of the service

The Product Catalog Upgrade Service adds a selected number of products (100, 200, 500, or 1000) from Sellvia Public Catalog to your store. By default, the products are added to the store connected to the email you made the service purchase with. If you want the products to be added to a different WordPress.org store with the Sellvia plugin, you should contact support@sellvia.com within an hour after completing the purchase.

Niches

The products added to a new turnkey store correspond to the niche of your Sellvia Pro store selected in the survey. The service provided for an existing store will include products closest to the niche of the store where the service is being delivered. If you would like the imported products to be of a different niche, you should contact support@sellvia.com within an hour after completing the purchase. If the current number of products in the niche is lower than the number of the products you ordered to be imported, the rest of the products will be added from the General Store niche.

When the products are added we use the default categories in the current preset that is being loaded. We do not create the categories different from the default ones as part of the service.

Estimated Delivery Time

Estimated delivery time of the service is one business day after the store is built and you receive its WordPress Dashboard access details. For customers with WooCommerce sites the service delivery time is increased to 5 business days after the moment of purchase / us receiving access details.

Cost

Adding 100 products: $29

Adding 200 products: $49

Adding 1000 products: $99

Cancellations & Refunds

Once the team starts to work on the service or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

2.3. Social Media Packages

2.3.1 Nature of the Service

Sellvia provides packaged social media toolkits and Dashboard access (“Social Media Packages”). The Service consists of (i) provisioning access to tools within the Sellvia Dashboard and (ii) delivering pre-prepared materials (collectively, the “Materials”). Sellvia does not create, configure, post, schedule, launch, or manage any third-party accounts or campaigns on the Customer’s behalf. The Customer implements all Materials independently.

2.3.2 Plans and Pricing

Silver: $149
Gold: $339
Platinum: $499
Taxes, payment processing, and any add-ons are billed in accordance with these Terms.

2.3.3 Platforms & Design Scope

Packages include brand design kits/presets and editable assets for the following platforms:

Silver: Facebook, Instagram, Pinterest, X (Twitter).
Gold: Facebook, Instagram, Pinterest, X (Twitter), TikTok.
Platinum: Facebook, Instagram, Pinterest, X (Twitter), TikTok, YouTube.
All platform usernames/handles, approvals, and verifications remain Customer responsibilities and are not guaranteed by Sellvia.

2.3.4 Content Deliverables (Ready-to-Use Assets)

Minimum deliverables per plan (counts are per toolkit; Customer is responsible for any scheduling or publication):

Silver: 30 visuals, 30 promo texts, 30 short videos; Video format: Vertical; Recommended posting calendar: 3 months.
Gold: 90+ visuals, 90+ promo texts, 90+ short videos; Video formats: Vertical, Widescreen, Square; Recommended posting calendar: 6 months.
Platinum: 120+ visuals, 120+ promo texts, 120+ short videos; Video formats: Vertical, Widescreen, Square; Recommended posting calendar: 12 months.
Sellvia may provide suggested calendars/templates to facilitate Customer self-scheduling; cadence is at the Customer’s discretion.

2.3.5 Promotion-Related Inclusions (No Paid Media)

Paid media spend and campaign activation are not included. Package inclusions are assets/configurations only:

Any references to platform userbase size are provided solely for general informational context and do not relate to, measure, or guarantee the reach, impressions, or performance of any Customer materials or campaigns.
Targeting ad settings presets: Gold and Platinum.
Captivating ad copy drafts: Gold and Platinum.
TikTok store setup guidance pack: Platinum only.
Instagram store setup guidance pack: Platinum only.
Customer must configure all advertising accounts and bears all related media costs and compliance obligations.

2.3.6 Delivery & Support

Access provisioning: Silver – Instant, Gold – Instant, Platinum – within 1 business day after order acceptance and receipt of required inputs (if any). “Instant” denotes automated Dashboard access to tools and Materials.
Lifelong support: Limited to access issues, re-delivery of originally provided Materials, and basic tool navigation. Strategic consulting, custom content production, or managed posting are excluded unless separately purchased.

2.3.7 Exclusions and Limitations

(a) Account creation, posting, scheduling, moderation, or campaign management by Sellvia are excluded.

(b) Pixels/tags (e.g., Facebook Pixel), analytics integrations, third-party apps/fees, and verification badges are excluded.

(c) No guarantee is made regarding sales, engagement, impressions, reach, or conversion outcomes, which depend on Customer implementation and third-party platform behavior.

(d) Where a plan does not list a promotional inclusion, website promotion/traffic placements are excluded.

2.3.8 Reports and Handover

Upon provisioning, the Dashboard will reflect available tool access and an inventory of delivered Materials. Any performance statistics visible in third-party platforms are informational only and outside Sellvia’s control.

2.3.9 Cancellations and Refunds

The Social Media Packages are refundable only until access to the Dashboard tools and/or Materials is provisioned. Once access is provisioned—or any portion of the Materials is downloaded or opened—the purchase becomes non-refundable. To request cancellation prior to provisioning, contact support@sellvia.com; cancellation is effective upon written confirmation from a Sellvia support representative.

2.4. Brand Awareness

Description of the service

The Service provides content creation and third-party editorial placement designed to support brand presence and informational visibility across external platforms.

The Service focuses on preparing branded materials and coordinating their publication through independent third-party publishers and content creators. Sellvia manages content preparation and submission workflows only and does not sell traffic, audience size, engagement, backlinks, rankings, or guaranteed exposure.

What’s Included in the Service:

The Brand Awareness & Promotion Service encompasses a comprehensive suite of promotional activities:

Press Release Preparation and Submission
Creation of press release content and coordination of its submission to third-party news and media distribution channels, subject to external editorial policies.
Editorial Content Placement
Preparation of informational or promotional articles and coordination of their publication on third-party websites. Any references or links included are incidental to editorial context and are not sold, guaranteed, or represented as search engine optimization outcomes.
Third-Party Creator Content Placement
Coordination of branded content publication through independent bloggers or content creators on external platforms. Sellvia does not control platform algorithms, audience composition, visibility, or user interaction and makes no guarantees regarding reach, engagement, traffic, or conversions.

Estimated Delivery Time and Cost

Silver Package

Cost: $439

Estimated delivery time: 6 business days + 1-2 days for order processing

Gold Package

Cost: $749

Estimated delivery time: 8 business days + 1-2 days for order processing

Platinum Package

Cost: $949

Estimated delivery time: 10 business days + 1-2 days for order processing

Important!

Regardless of the chosen plan, the service is provided only in English.
We make posts, but we can’t control users’ actions, so we can’t promise sales. Individual results vary and depend on factors beyond Sellvia’s control.
Since this is a one-time service, it’s essential that your domain is finalized before we begin working. Once the service is delivered, we won’t be able to make any edits or updates to reflect changes such as a new domain. Finalizing this detail in advance ensures we can deliver the most effective and cohesive results for your brand.

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Domain name changes requested after work has started or after the service has been delivered will be subject to a paid revision. The revision fees are as follows:

Silver Package – $35
Gold Package – $90
Platinum Package – $105

These fees cover the time and effort required to update press releases, articles, influencer briefs, and distribution materials to reflect your new domain.

Cancellations and Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Important Disclaimer

This Service provides content creation and editorial coordination only.
It does not involve the sale of followers, audience reach, traffic, backlinks, rankings, social signals, or advertising inventory.

2.5. Promo Tools Bundle

Description of the service

The service includes installation, activation and setup of the following addons and plugins aimed at store promotion and increasing order value in your WordPress.org store with Sellvia:

Product Slideshow turns product featured images into a gallery slider with multiple pictures.

Purchase Upsell creates post-purchase offers and displays them on upsell pop-ups to boost your revenue.

Bulk Discounts applies bulk pricing discounts to any item or product variations

Upsell offers items that customers are likely to want as well.

Recent Sales Pop-Up generates pop-up notifications about hot purchases from other shoppers.

Abandoned Cart collects contact details of site visitors who were a step away from completing their purchase on your store and sends them customisable reminders about their incomplete purchase.

Urgency offers a number of features to increase the feeling of urgency of your customers and urge them to complete the purchase without postponing it.

Product Bundle creates bundles of products that can go together and offers discounts when a bundle is purchased.

Requirements for the Promo Tools Bundle Service

The addons of the Bundle can only be installed in a WordPress store built with one of the plugins below:

Sellvia platform (free turnkey stores) and one of the following themes: Rubens, El Greco, Frida, Da Vinci 2, Dali;
Alidropship plugin and Alidropship original themes
WooCommerce + Alidropship Woo with compatible themes

Estimated Delivery Time and Cost

Estimated delivery time: 1-2 business days

Cost: $399

Important!

We do not offer the Promo Tools plugins separately. These promo tools have proved to be the most effective in this particular combination, so we offer them only as a bundle.
This service enhances store functionality and user experience by enabling additional promotional and conversion-related tools. Actual results vary and depend on multiple factors, including product selection, pricing, traffic sources, and customer behavior. No sales, revenue, or performance outcomes are guaranteed.
The service does not include providing license keys or files of the addons to the customer. The addons are installed and activated on the customer’s site. If reinstallation of the addon is necessary, please contact support@sellvia.com.
We can change the list of plugins included into the service. The changes do not affect the services ordered and completed before the changes are made.

Cancellations and Refunds

2.6. Order Processing Service

Description of the Service

Sellvia provides an optional Order Processing Service (“Processing Service”), which accelerates internal fulfillment for orders submitted from a Partner Storefront.

Partners do not accept customer payments and do not act as sellers of goods.

The Processing Service includes:

priority queue handling
faster verification
accelerated workflow execution

Order Processing Credits

Order Processing Credits are prepaid service credits used exclusively to initiate Sellvia’s Order Processing Service.

Order Processing Credits are not a form of customer funds or financial assets.

Order Processing Credits:

cannot be withdrawn, transferred, or converted into cash or other value;
are non-refundable;
are not stored value;
are not wallet balance or financial account;
cannot be used to pay third parties;
follow a multi-stage lifecycle for continued use of the Order Processing Service.

Refund and cancellation policy

Order Processing Credits represent prepaid, non-cash service units used exclusively to initiate Sellvia’s Order Processing Service.

All purchases of Order Processing Credits are final and non-refundable. Credits that are not applied to order processing do not constitute funds, stored value, or refundable balances.

2.7. Ecommerce SEO Articles

Description of the Service

This Service provides the creation and publication of an editorial-style article on a Sellvia-managed platform that may reference your products for informational purposes.

Sellvia does not sell or guarantee search rankings, traffic, backlinks, or visibility outcomes. Any links included are incidental to editorial content and subject to third-party platform behavior.

Estimated Delivery Time and Cost

Estimated delivery time: 1-3 business days
Cost: $2.99

Important!
Regardless of the language of your site, the service is only provided in English.
Individual results vary and depend on Customer implementation and external factors beyond Sellvia’s control.
Please check all your preferences before we start working on your order (you’re asked to provide them after the checkout).
The Ecommerce SEO Articles are published on our platform. We do not publish them on our customers’ site blogs – but you can feel free to copy your SEO article from our platform and place it on your site.

Cancellations and Refunds

2.8. High-Ticket Dropshipping Products

Description of the Service

The service includes importing high-ticket products from the Sellvia catalog into a customer’s WordPress site with the Sellvia plugin (a.k.a. Sellvia Turnkey site), created by Sellvia and providing fulfillment of orders (requires the Sellvia subscription). The package also includes a number of promo articles published on customer’s website. As a free bonus products can also be imported to a customer’s Amazon seller account within Platinum package.

The service includes:

Products

200, 500 or 1000 products from the Sellvia catalog
Product descriptions and images

Promo articles

10, 30, 100, 250 promo articles published on customer’s website with the corresponding number of keywords

Sales channels

Import of the products into your branded WordPress site with Sellvia (created in accordance with the customer’s niche and theme choice)
Free bonus: import of the selected high-ticket products to your Amazon Seller account for the Platinum plan

We reserve the right to adjust the prices of our products at any time, without prior notice, due to market conditions, currency fluctuations, changes in costs, or any other reasons. The price you pay for your order will be the price in effect at the time you place your order. In rare cases, product pricing may change after an order is placed due to supplier cost updates or market conditions. If this occurs, Sellvia will notify you and provide an updated invoice or payment request for your review. No additional charges will be applied unless you explicitly approve the updated amount. If you do not approve the revised price, you may cancel the order and receive a refund in accordance with the applicable refund policy.

Requirements for the service

To provide a free bonus of uploading products to Amazon, the service requires an active verified Amazon account for the United states market with a Professional Selling plan ($39.99/month).

In order to upload the products to the store it is necessary to have an active Sellvia Regular or Pro subscription.

Cost and Delivery

Bronze package
Cost: $490

Delivery: 7 business days.
Includes: 50 products from Sellvia catalog and 10 Promo articles

Silver package
Cost: $890

Delivery: 8 business days.
Includes: 200 products from Sellvia catalog, 30 Promo articles and a feed with 50 products for Amazon

Gold package
Cost: $2490

Delivery 9 business days.
Includes: 500 products from Sellvia catalog, 100 Promo articles a feed with 75 products for Amazon

Platinum package
Cost: $5990

Delivery 10 business days.
Includes: 1000 products from Sellvia catalog, 250 Promo articles and import of 100 products to your Amazon Seller account

Please note that the delivery time does not include uploading of products to your Amazon account as part of the Platinum package, as this is a complimentary bonus.

The Main Stages of the Service

Purchase
When you purchase the Service, you will be provided with a roadmap that will have the steps of the service including the steps that will require your actions (i.e. choosing your Sellvia store, creating an Amazon account).

Store upload
By default, products are uploaded to the Turnkey store you have with Sellvia. If you want the products to be uploaded to a different compatible store instead, you need to inform support@sellvia.com and provide valid access details within 24 hours after purchase. The products can only be uploaded to compatible WordPress stores.

Promo articles

Sellvia writes a number of promo articles for your store and adds them to the blog section of your store. The articles contain keywords for a product selected by Sellvia team.

Please note that if you remove the product that the article is written for, the links will stop working.

Creating your Amazon account
All of the plans except for Bronze include the guide that will describe steps necessary to create an Amazon account as well as the product feed. If you already have a seller account with Amazon, PLEASE USE YOUR EXISTING ACCOUNT and DO NOT CREATE A NEW AMAZON ACCOUNT.

The Silver and Gold plans do not include uploading products on Amazon by the Sellvia team.

The Platinum package includes the option to upload products. Once you have created an Amazon seller account and added the Amazon store name to our Roadmap, your manager or a Sellvia support agent will reach out to you with instructions on how to grant access. Once the access and all necessary permissions have been granted, Sellvia will upload products to your Amazon account.

Please note that Sellvia is not responsible for the results of the verification process on Amazon. Sellvia shall not be liable for your Amazon account suspension, except for cases related to Sellvia products.

Please note! To give Sellvia permissions to your Amazon Seller account to upload products on Amazon, you need to sign up for Amazon Professional plan with a $39.99 monthly subscription fee. Once the Sellvia team uploads all the products to your Amazon Seller account, you can downgrade your plan to a free one.

Cancellations and Refunds

Once high-ticket products are uploaded to your website, the service is not liable for a refund.

However, the service can be refunded before the products are uploaded to the website.

To request a refund, you should contact support@sellvia.com. The service is considered canceled once you receive a written cancellation confirmation from a Sellvia customer support representative.

2.9. Products

2.9.1. Physical Products

All products are sourced by AliExpress suppliers. Sellvia does not store or ship products. Some of the products (e.g., furniture) are not available for immediate shipment by suppliers; they require a lengthy and complex process that can take 3 weeks or more.

In rare cases, product pricing may change after an order is placed due to supplier cost updates or market conditions. If this occurs, Sellvia will notify you and provide an updated invoice or payment request for your review. No additional charges will be applied unless you explicitly approve the updated amount. If you do not approve the revised price, you may cancel the order and receive a refund in accordance with the applicable refund policy.

2.9.2 Digital Products

Sellvia’s digital products include, but are not limited to, guides, eBooks, online courses and other educational or informational materials. These products are available for download after purchase through the customer’s Sellvia Dashboard or Sellvia catalog.

Ownership and Rights

All digital products presented in the Sellvia catalog are created by the Sellvia team. Sellvia possesses exclusive rights and/or licenses to all such digital materials. None of the products are repackaged, redistributed, or derived from PLR (Private Label Rights) content.

Originality

Each digital guide and other related materials are developed internally by Sellvia. While these materials are not registered with any external copyright authority, they remain the intellectual property of Sellvia and are protected under applicable intellectual property laws.

2.10. Premium Promotion Articles Subscription

These Terms of Service (“Terms”) govern your subscription to the Premium Promotion Articles service (“Service”) provided by Sellvia. By subscribing to the Service, you agree to be bound by these Terms.

Subscription Plans:

Silver Plan: Includes access to 30 articles monthly.
Gold Plan: Includes access to 100 articles monthly.
Platinum Plan: Includes access to 250 articles monthly.

Trial Period:

All subscribers are entitled to a 30-day trial period upon subscription to any plan.
During the trial period, subscribers have full access to the chosen plan’s benefits.

Subscription Charges:

The subscription charges will be billed monthly.
The charges are non-refundable once the articles are accessed or added to the store.
Subscription charges may vary depending on the chosen plan.

Payment and Billing:

Payment for the subscription will be automatically charged to the payment method provided during registration.
Subscription charges will be billed on a recurring monthly basis unless canceled by the subscriber. To cancel the subscription, contact support@sellvia.com. The subscription can be considered canceled after you receive a written confirmation from Sellvia support.

By subscribing to the Premium Promotion Articles service, you acknowledge that you have read, understood, and agree to abide by these Terms. If you do not agree with any part of these Terms, please do not subscribe to the Service.

2.11. Dropshipping product packages

Service Description

The Dropshipping Product Packages Service provides a curated selection of exclusive products from the Sellvia Catalog, tailored to the niche of the corresponding package. By default, these products will be added to the store associated with the email used for the service purchase. If you wish to have the products added to a different WordPress.org store with the Sellvia plugin, please contact support@sellvia.com within one hour of completing your purchase.

Package Types

The Dropshipping Product Packages include the following options:

1,000 Best-Sellers for 2024
Love-themed Best-Sellers
100 Products for Republicans
100 Products for Democrats
May 2024 Best-Sellers
High-Ticket Hits for May 2024
200 Fashion Hits Collection for Summer 2024: $99
500 Fashion Hits Collection for Summer 2024: $199
1,000 Fashion Hits Collection for Summer 2024: $399
1,000 Summer 2024 Best-Sellers

Estimated Delivery Time

The estimated delivery time for the service is 3-7 days from the date of purchase.

Cost

1,000 Best-Sellers for 2024: $202.4
Love-themed Best-Sellers: $399
100 Products for Republicans: $119
100 Products for Democrats: $119
May 2024 Best-Sellers: $99
High-Ticket Hits for May 2024: $399
200 Fashion Hits Collection for Summer 2024: $99
500 Fashion Hits Collection for Summer 2024: $199
1,000 Fashion Hits Collection for Summer 2024: $399
1,000 Summer 2024 Best-Sellers: $99

Cancellations & Refunds

The service becomes non-refundable once the team begins adding products to your website or upon delivery of the service. However, you may cancel and request a refund before the team starts working on the service. To do so, please contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative (approximately within 1 business day).

2.12. Dashboard Services

Overview

The Sellvia Dashboard serves as your personal account area, providing key information about your business, including details on the services, product packages, and tools you’ve purchased.

Access to the Dashboard

You can access the Sellvia Dashboard while your subscription is active. If you choose to cancel your subscription, access to your Dashboard will be disabled.

Services Offered

The Sellvia Dashboard provides access to a variety of premium services, including but not limited to:

Promotional services
Dropshipping product packages
Marketing tools
Paid domains
Themes
Order Processing Service

All services are available for purchase via one-click payments. By purchasing these services, you agree to comply with our Terms of Service.

Additional Fees

Sellvia may apply platform-related service fees to purchases made through the Dashboard. These fees are charged by Sellvia for the provision and maintenance of its services and are not card surcharges, payment processing fees, or fees imposed by banks or card networks. All fees are shown as separate line items at checkout before payment is submitted.

Processing Fee

A Processing Fee applies to cover internal operational costs related to service delivery, reconciliation, analytics, and reporting. The Processing Fee is 8% of the transaction amount, or 9% for purchases of Order Processing Credits.

Service Fee
The service fee supports the ongoing maintenance and enhancement of your experience with our platform. It covers costs related to customer support, platform updates, system maintenance, and overall service reliability. The service fee is 15% of the transaction amount. For purchases of Sellvia Order Processing Credits the fee is 19%.

International Service Adjustment

This adjustment applies to certain transactions based on the Customer’s location and the operational complexity of service delivery. It reflects Sellvia’s internal platform, compliance, and currency-handling costs associated with providing services internationally.

This adjustment is a Sellvia platform service fee and is not a payment card surcharge, bank fee, or card network fee. All applicable adjustments are disclosed in full before checkout and included in the total amount authorized at the time of payment.

Refund and Cancellation Policy

Services purchased through the Dashboard are eligible for a refund within 30 days of the purchase date. For refund requests made within 7 days of the purchase, a full refund will be issued. For requests submitted between 8 and 30 days after purchase, a commission of 30% will be retained for the services rendered. The additional fees, including processing fees and service fees, are non-refundable. To request a refund, please contact us at support@sellvia.com. A link to these Terms of Use, including refund eligibility and cancellation conditions, is displayed on the checkout page before purchase.

2.13. Promotional services

External Content Distribution (Backlinks Package)

This service focuses on content creation and editorial submission to third-party websites and platforms. Sellvia does not sell backlinks, rankings, authority, or search engine positions. Any links, references, or mentions are incidental to editorial publishing and are not guaranteed.

Estimated Delivery Time: 5 business days + 1-2 days for order processing

Cost: $99.00

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the service begins.

Requests to change the domain name after the service has started or been delivered will require a paid revision. The revision fee for this service is $15.

Cancellations & Refunds

Once the team starts working on the service or the service has been delivered, it becomes non-refundable. However, you may cancel and receive a full refund before the team begins work on the service. To cancel, please contact: support@sellvia.com. A cancellation is confirmed only after you receive a confirmation email from a Sellvia customer support representative.

Multi-Channel Content Placement (1M)

Sellvia coordinates the creation and publication of branded content through independent third-party content creators. The Service focuses on content production, editorial placement, and brand storytelling. Audience size, engagement, visibility, or downstream traffic are not guaranteed and depend entirely on third-party platform algorithms and user behavior.

What’s Included in the Service: Coordination of branded content creation and editorial publication through independent third-party content creators on Instagram, X (Twitter), and TikTok.

Any references to potential audience size or platform scale are illustrative only and do not represent guaranteed reach, impressions, visibility, or engagement.

Estimated Delivery Time and Cost

Estimated Delivery Time: 8 business days + 1-2 days for order processing

Cost: $549.00

Important!

The service is provided only in English.
We make posts, but we can’t control users’ actions, so we can’t promise sales. Individual results vary and depend on factors beyond Sellvia’s control.
Since this is a one-time service, it’s essential that your domain is finalized before we begin working. Once the service is delivered, we won’t be able to make any edits or updates to reflect changes such as a new domain. Finalizing this detail in advance ensures we can deliver the most effective and cohesive results for your brand.

Revisions

If you plan to change your domain name, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. However, if you need to change your domain after the work has already begun, this can be done as a paid revision. This ensures the team can deliver consistent, efficient results without duplicating efforts. The revision fee for the service: $70

Cancellations & Refunds

Multi-Channel Content Placement (500K)

What’s Included in the Service: editorial coordination and placement of branded content via independent third-party creators on selected social platforms.

No minimum reach, audience size, impressions, or engagement levels are promised or sold as part of the Service.

Estimated Delivery Time and Cost

Estimated Delivery Time: 6 business days + 1-2 days for order processing

Cost: $349.00

Important!

The service is provided only in English.
We make posts, but we can’t control users’ actions, so we can’t promise sales. Individual results vary and depend on factors beyond Sellvia’s control.
Since this is a one-time service, it’s essential that your domain is finalized before we begin working. Once the service is delivered, we won’t be able to make any edits or updates to reflect changes such as a new domain. Finalizing this detail in advance ensures we can deliver the most effective and cohesive results for your brand.

Revisions

Cancellations & Refunds

Instagram Branded Content Placement

Description of the Service

This Service provides the creation and coordination of a branded content post on Instagram. Any visibility, interaction, or audience exposure depends entirely on third-party platform algorithms and user behavior and is not guaranteed.

Sellvia prepares the content and facilitates its editorial placement. The Service focuses on content presentation and brand messaging only. Sellvia does not sell or guarantee audience size, reach, engagement, traffic, conversions, or commercial outcomes.

Visibility, interaction, and performance depend entirely on third-party platform algorithms and user behavior and are outside Sellvia’s control.

Estimated Delivery Time and Cost

Estimated delivery time: up to 4 business days, starting from the moment we receive your preferences regarding the product you would like to feature. Prompt submission of this information ensures a smooth and timely execution of your campaign.

Cost: $99

Revisions

Cancellations & Refunds

Twitter (X) Post Placement

Description of the Service

This service provides a post placement on a third-party X (Twitter) account.

Sellvia facilitates the placement but does not guarantee visibility, engagement, or traffic.

Estimated Delivery Time and Cost

Cost: $79

Revisions

Cancellations & Refunds

Pinterest Post Placement

Description of the Service

This service provides promotional placement of products on third-party Pinterest boards.

Sellvia does not control user behavior, platform algorithms, or downstream traffic.

Estimated Delivery Time and Cost

Estimated delivery time: up to 4 business days, starting from the moment we receive your preferences regarding the products you would like to feature. Prompt submission of this information ensures a smooth and timely execution of your campaign.

Cost: $69

Revisions

Cancellations & Refunds

Premium Long-Form Editorial Blog Article

Description of the Service

This service provides the creation and publication of a premium long-form editorial-style article on a Sellvia-managed platform. The service includes content creation and editorial publishing only. No affiliation, endorsement, or association with any third-party media brands is implied. Rankings, traffic, visibility, and conversions are not guaranteed.

Estimated Delivery Time and Cost

Estimated delivery time: 2 to 4 business days, starting from the moment we receive your preferences regarding the product category you would like to feature. Providing clear direction at the start helps ensure a high-quality article delivered within the expected timeframe.

Cost: $59.00

Revisions

Cancellations & Refunds

Branded Business Video

Description of the Service

This service provides the creation of a branded business video asset delivered in digital format. Sellvia does not guarantee performance, engagement, or commercial outcomes.References to media style, quality, or format are descriptive only and do not imply publication on, endorsement by, or association with any specific media outlet or brand.

Estimated Delivery Time and Cost

Estimated delivery time: 4-5 business days + 1-2 days for order processing.

Cost: $79.00

Revisions

The Branded Business Video service includes one complimentary revision, which must be requested within 5 days after the service has been completed. After this period, or once the free revision has been used, any additional changes will be subject to a $15 revision fee. This policy helps ensure timely feedback and efficient completion of your project.

Cancellations and Refunds

Once the fulfillment process is in progress by the team or the service is delivered, the service becomes non-refundable. However, you can cancel and refund the service before the team has started to work on the service. To do that, you should contact support@sellvia.com. The service is considered canceled once you receive a cancellation confirmation from a Sellvia customer support representative.

Outstanding Radio Commercial

Description of the service

This service includes scripting, production, and coordination of scheduled radio broadcast placement through third-party radio channels. Sellvia does not sell advertising inventory and does not guarantee audience size, listener reach, engagement, traffic, or commercial outcomes. Broadcast exposure depends entirely on third-party radio station programming, scheduling, and listener behavior and is outside Sellvia’s control.

What’s Included in the Service:

Radio ad scripted & produced
Engaging audio content
Scheduled broadcast placement through third-party radio channels. Listener numbers and audience exposure are estimates only and are not guaranteed.

Estimated Delivery Time and Cost

Estimated delivery time: 2 to 4 business days, starting from the moment we receive your preferences regarding the focus of the announcement. Clear and timely input helps us craft an effective and engaging commercial within the promised timeframe.

Cost: $149.00

Revisions

Cancellations and Refunds

Press Release Writing & Third-Party Distribution

Description of the service

This service includes press release writing and distribution to third-party news websites and aggregators. Press releases are submitted to third-party distribution networks. Pickup, publication, syndication, and indexing are subject to third-party editorial policies and are not guaranteed.

Estimated Delivery Time and Cost

Estimated delivery time: 5-7 business days +1-2 days for order processing.

Cost: $199.00

Revisions

Cancellations & Refunds

CEO Business Email Signature

Description of the service

This service provides a custom HTML email signature delivered as a digital asset.

Estimated Delivery Time and Cost

Estimated delivery time: 5-7 business days +1-2 days for order processing.

Cost: $149.00

Revisions

If you plan to change any key business information, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Requests made after work has started or the service has been delivered will be subject to a paid revision. The revision fee for the CEO Business Email Signature service: $20

Cancellations & Refunds

Business Card Custom Design

Description of the service

This service provides a custom business card design delivered as a digital file.

Estimated Delivery Time and Cost

Delivery of this service typically takes up to 5 business days after all required information is submitted.

Cost: $129.00

Revisions

If you plan to change any key business information, you must inform the Marketing Services team, Support team, or your Business Growth Manager before the team begins work on the service. Requests made after work has started or the service has been delivered will be subject to a paid revision. The revision fee for the service is: $20.

Cancellations and Refunds

Lead Generation Pop-up Setup

Description of the Service

This service includes configuration of lead collection elements on the Customer’s website based on submitted preferences.

This service is carried out in cooperation with you, allowing you to provide preferences and feedback to ensure the setup aligns with your brand and marketing goals. Successful delivery depends on timely completion of the Lead Generation Pop-up Setup form.

Estimated Delivery Time and Cost

The Lead Generation Pop-up Setup service is offered at a one-time cost of $89 and is completed within up to 2 business days after your approval of our request to manage your account.

The delivery timeline begins once access is granted and preferences have been submitted.

Revisions

No revisions to the content are available once the service is completed. All preferences and requirements must be communicated beforehand using the Lead Generation Pop-up Setup form.

If the domain is changed after completion, revisions can be made for an additional fee of $13.35.

Cancellations & Refunds

2.14. SELLVIA PROMOTION SERVICE

2.14.1 Overview

Sellvia Promotion Service (“Promotion Service”) is an internal promotional solution operated entirely by Sellvia. It delivers promotional campaigns across Sellvia’s Ecosystem, including Sellvia-owned placements such as mall.sellvia.com and other internal promotional resources. Sellvia does not provide Customer with advertising accounts, direct access to external ad platforms, or third-party network credentialing.

By activating the Promotion Service, the Customer agrees to these Terms.

2.14.2 Eligibility

(a) Customer must have an active Sellvia Subscription with a functioning website.

(b) No personal advertising or social accounts are required; all promotional delivery is handled internally by Sellvia.

2.14.3 Service Description

(a) The Promotion Service selects and promotes products based on market trends, profitability signals, and internal optimization models.

(b) Optional delivery and audience preferences enabled by Customer in the Dashboard (see §§2.14.4.4–2.14.4.5) operate strictly as configuration inputs and do not provide Customer with direct placement control or platform-level authority.

(c) Individual promotions and placements may not be visible to Customer due to internal delivery architecture; results are shown only via aggregated metrics in the Dashboard.

(d) Sellvia Promotion Service does not provide media buying services, ad inventory resale, third-party advertising placement, or guaranteed promotional distribution. All promotional delivery occurs exclusively within Sellvia-owned and operated digital properties.

2.14.4 Budget & Payments

2.14.4.1 Sellvia Ads Credits

Ads Credits are prepaid service credits used exclusively to activate and deliver Sellvia’s Promotion Service.

Ads Credits may be used to:

– enable delivery of the Sellvia Promotion Service

– activate optional features such as Accelerated Delivery or Remarketing (if activated).

Ads Credits are not stored value, not customer funds or financial assets and cannot be withdrawn, transferred, cannot be used to pay third parties, cannot be exchanged for cash, and do not represent a deposit, wallet balance, or financial account, do not represent payment for third-party advertising inventory and are applied solely to Sellvia-operated promotional delivery. Ads Credits are non-refundable.

2.14.4.2 Advertising Packages and Milestones

The advertising package unlocks based on how many days the Promotion Service has been active. When a milestone is reached, the system updates the daily budget to the next package:

Bronze Package – 10 Ads Credits/day (priced by reference of $10/day) — default starting package
Silver Package – 15 Ads Credits/day (priced by reference of $15/day) — unlocked after 5 days of continuous service delivery
Gold Package – 20 Ads Credits/day (priced by reference of $20/day) — unlocked after 10 days
Platinum Package – 30 Ads Credits/day (priced by reference of $30/day) — unlocked after 20 days
Ultimate Package – 50 Ads Credits/day (priced by reference of $50/day) — unlocked after 30 days

2.14.4.3 Daily Processing and Failed Payments

Ads Credit charges are processed daily. If a charge attempt fails, the Promotion Service will be paused. Daily charges reflect prepaid service consumption and do not represent variable billing for third-party advertising spend.

2.14.4.4 Customer Budget Adjustments

Customer may reduce their daily Ads Credit charges to a previously attained level at any time. Manual increases are not permitted; increases occur at the specified milestones.

2.14.4.5 Optional Delivery Settings (Customer-Enabled)

By enabling any setting below, Customer authorizes the Service to adjust daily pacing as described. These settings can be disabled at any time.

(a) Accelerated Delivery. When enabled, delivery is expedited to reach the audience more quickly. While active, the Service may pace spend up to fifty percent (50%) above the current daily Ads Credits usage for the applicable day. This may result in higher daily Ads Credit spend and earlier cap consumption. This setting does not alter the base tier or milestone ladder; effects apply only while enabled and remain inventory- and performance-dependent.

(b) Remarketing. When enabled, the Service re-engages users who have previously seen or interacted with related placements within the Sellvia Ecosystem. While active, the Service may pace spend up to twenty-five percent (25%) above the current daily Ads Credits usage for the applicable day. This may result in higher daily Ads Credits usage on days with eligible remarketing inventory. This setting does not alter the base tier or milestone ladder; effects apply only while enabled and remain audience- and performance-dependent.

(c) Concurrent Use. If Accelerated Delivery and Remarketing are enabled simultaneously, their effects may apply concurrently subject to available opportunities. Actual daily Ads Credits usage may be lower than the stated maximums.

2.14.4.6 Customer-Managed Targeting & Delivery Settings

The Dashboard may expose audience, placement, device, and objective preferences (collectively, “Customer-Managed Settings”). Customer may modify these settings at any time; such modifications are incorporated immediately or near-immediately by the system. Without limitation, the following categories may be available:

(a) Audience Settings. Customer Type: All customers; New customers; Returning customers. Geolocation: All locations; United States; Outside United States.

(b) Device & OS Settings. Device Type: All devices; Mobile only; Desktop only. Operating Systems: All operating systems; iOS & macOS; Android & Windows.

(c) Campaign Settings. Campaign Objective: Default (balanced); Clicks; Conversions. Ad Placements: All placements; Premium placements; Standard placements. Traffic Sources: All sources; Social media; Search & Marketplaces. Campaign objectives are internal optimization labels only and do not constitute guarantees of performance, conversions, profitability, or advertising outcomes.

(d) Effect of Customer Changes.

(1) Performance Variability. Customer acknowledges that enabling, disabling, or changing any Customer-Managed Settings may materially affect delivery distribution, learning phases, audience eligibility, conversion rates, and overall performance outcomes. Results may be better, worse, or unchanged. Sellvia makes no warranty or guarantee of increased profit, ROAS, conversions, or delivery resulting from any Customer change.

(2) No Effect on Budget, Fees, or Billing. Customer-Managed Settings do not modify the daily budget tier or limit, the milestone ladder, or any fees and do not themselves increase charges.

(3) Learning Resets & Volatility. Frequent toggling may reset or destabilize optimization and degrade results.

(4) Sole Control & Responsibility. Only the Customer may initiate changes to Customer-Managed Settings; Sellvia is not obligated to review, approve, or revert such changes and assumes no responsibility or liability for outcomes arising from Customer-initiated configuration.

(5) System Safeguards. Sellvia may ignore or adjust Customer-Managed Settings that are infeasible, non-compliant, fraudulent, harmful, or incompatible with platform policies, technical limits, or safety filters, without liability.

(6) No Duty to Warn. Sellvia has no duty to notify Customer of potential negative impacts from Customer-initiated changes and no obligation to provide individualized advisories beyond general documentation.

2.14.5 Financial Terms, Payments, and Refund Policy

2.14.5.1 Payment Processing Terms

Payments are processed daily to activate and to deliver Promotion service. Failure of daily payment results in an immediate pause of campaigns.

2.14.5.2 Ads Credits and Ads Credits Purchase Policy

Customers may purchase Ads Credits in advance for use solely with the Sellvia Promotion Service. Ads Credits represent prepaid, non-cash units of promotional service and do not constitute customer funds, stored value, or a payment account.

All purchases of Ads Credits are final and non-refundable, including in cases of service cancellation, account termination, or non-use.

2.14.5.3 General Refundability

All expenditures related to the Service are non-refundable.

2.14.5.4 Discounts and Promotions

Discounts, promotional offers, or adjustments are not applicable to Sellvia Promotion Service, irrespective of offers for other Sellvia services or products.

2.14.6 Product Selection, Pricing, and Restrictions

2.14.6.1 Exclusive Control of Product Selection
Sellvia retains sole discretion over which products from Sellvia’s inventory are promoted, based on internal analysis (trends, demand, profitability, algorithmic data). Customer cannot directly select, suggest, modify, or influence the products chosen.

2.14.6.2 Prohibition on Product Changes and Price Modifications
Once promotion begins, Customer may not: (i) change prices on actively promoted products; (ii) edit, replace, delete, or materially modify listings or descriptions for promoted products; or (iii) remove or deactivate promoted products. Any such action constitutes a breach.

2.14.6.3 Consequences of Unauthorized Product Modifications
Sellvia may, without notice, suspend or pause campaigns until corrections are made, or terminate promotion upon repeated or unresolved violations. No refunds, reimbursements, or credits are owed for interruptions resulting from Customer actions.

2.14.6.4 Effect of Campaign Pauses by Customer
If Customer voluntarily pauses or stops campaigns through the Dashboard, then upon reactivation the AI algorithms may assign lower priority within the allocation queue. As a result, overall efficiency metrics may change compared to uninterrupted campaigns. Sellvia makes no guarantee regarding profitability, advertising efficiency, or commercial outcomes.

2.14.7 Service Limitations and Exclusions

The Service does not include: (i) order fulfillment or customer support; (ii) direct visibility or control of individual ads by Customer; or (iii) discounts, refunds, or incentives related to Sellvia Promotion Service. Sellvia bears no responsibility for outcomes produced by Customer-Managed Settings or other Customer-initiated configuration.

2.14.8 Cancellation and Termination

Customer may cancel or pause campaigns at any time in the Dashboard. Cancellation immediately ceases further expenditures but does not entitle Customer to refunds for processed payments or Credits purchases. Sellvia may suspend or terminate access for breach, inappropriate use, fraud, or behavior inconsistent with Sellvia policies.

2.14.9 Intellectual Property Rights

Sellvia retains all rights, title, and interest in the Service (software, algorithms, ad content, and resources). Customer is granted a limited, revocable, non-exclusive license solely for business promotion via the Service.

2.14.10 Reporting & Analytics

Real-time reporting is available in the Dashboard.

2.14.11 Liability and Warranty Disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including performance, merchantability, or fitness for a particular purpose. To the maximum extent permitted by law, Sellvia disclaims responsibility for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to use, inability to use, or reliance on the Service. No promise or guarantee of increased profit, conversions, ROAS, or delivery is made—particularly where results are affected by Customer-Managed Settings or other Customer-initiated configuration.

2.14.12 Amendments

Sellvia may modify these Terms at any time in its sole discretion. Notice of material changes will be delivered by email or via the Dashboard. Continued use after notice constitutes acceptance of the modified Terms.

2.14.13 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with applicable laws, without reference to conflict-of-law principles. Disputes shall be resolved in the jurisdiction where Sellvia is registered and headquartered.

2.14.14 Acceptance

Continued use of the Service confirms Customer’s unconditional acceptance of these Terms in their entirety.

2.15 Established Stores

2.15.1 General Description

Sellvia Established Stores (“Established Stores”) are pre-configured, revenue-ready ecommerce websites made available for purchase exclusively through Sellvia’s systems. Each Established Store includes a domain name, product catalog, professional design, hosting services, and integration with the Sellvia Platform (subject to an active Sellvia subscription).

Following the initiation of payment, Sellvia will assign a Growth Manager who shall contact the Customer within one (1) business day (or the next business day if purchased on a weekend). The Growth Manager provides onboarding guidance and advisory support; however, the ongoing management, promotion, and advertising of the store remain the sole responsibility of the Customer.

2.15.2 Purchase Process

(a) Exclusive Channel. Established Stores may be acquired only via the Sellvia Dashboard at https://account.sellvia.com/me/marketplace/buy.

(b) Information Access. Each store listing includes statistical performance data for informational purposes only. Past performance does not guarantee future results. Customers may request additional details from their Growth Manager prior to purchase.

(c) Binding Selection. Store structure, inventory, and design are fixed. Upon payment initiation, the Customer’s selection becomes final and non-reversible, except as otherwise set forth herein.

2.15.3 Included Services

The purchase of an Established Store includes:

One (1) domain name (subject to renewal by the Customer).

Pre-selected, best-selling products validated by Sellvia.

Professional responsive design optimized for conversions.

Sellvia Platform integration (requiring a separate $39/month subscription).

Sellebrity™ theme, provided on a fixed, non-modifiable basis.

Free hosting tied to the active Sellvia subscription.

One branded business email address (e.g., support@yourdomain).

Basic on-site SEO configuration.

Advisory support from a dedicated Growth Manager.

2.15.4 Domains

(a) Each Established Store purchase includes one (1) domain name.
(b) The first renewal shall not occur sooner than three (3) months after purchase.
(c) All subsequent renewals are the Customer’s responsibility.
(d) Failure to renew may result in expiration and permanent loss of rights. Sellvia disclaims all liability for domain expiration, non-renewal, or third-party re-registration.

2.15.5 Hosting

Hosting is provided without additional charge as long as the Sellvia subscription remains active. Hosting capacity is limited; upgrades may be purchased separately if additional resources are required.

2.15.6 Payment Terms

(a) Payment Methods. Customers may purchase Established Stores via:
(i) Installment Plan — ten (10) weekly installments processed through the Sellvia Dashboard; or
(ii) Full Payment — one-time full payment arranged via a Growth Manager.

(b) Default in Installments. Failure to complete any installment payment authorizes Sellvia, without prior notice or demand, to immediately reclaim ownership and control of the Established Store. All Customer rights therein shall terminate forthwith, and amounts already paid shall be retained by Sellvia as liquidated damages.

(c) Non-Refundability. All payments, whether by installment or in full, are strictly non-refundable once store access credentials are provided.

Installment plans represent deferred payment for digital services and do not constitute lending, credit, financing, or consumer loan arrangements.

2.15.7 Customer Responsibilities and Limitations

(a) Advertising costs are not included in the purchase price and must be borne entirely by the Customer.
(b) Sellvia does not guarantee future sales, profits, or business performance. Results are dependent upon the Customer’s management, investment, and promotional efforts.
(c) Store templates are fixed and incompatible with third-party themes or WooCommerce.
(d) Growth Managers provide advisory assistance only and shall not execute marketing or advertising campaigns on behalf of the Customer.

2.15.8 Delivery

Access credentials are typically provided within one (1) to three (3) business days after successful payment processing.

2.15.9 Cancellation and Termination

(a) Each Established Store is inseparably linked to the Customer’s active Sellvia subscription.
(b) Once access credentials have been provided, no cancellations or refunds shall be granted.

2.15.10 Legal Provisions

(a) Intellectual Property. All software, platforms, designs, and intellectual property provided in connection with Established Stores remain the sole property of Sellvia. The Customer is granted only a limited, non-transferable, revocable license to use such intellectual property strictly for the operation of the store.

(b) Warranty Disclaimer. The Service is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

(c) Limitation of Liability. To the fullest extent permitted by law, Sellvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, data loss, or opportunity costs. In no event shall Sellvia’s aggregate liability exceed the total purchase price actually paid for the Established Store.

(d) Governing Law and Jurisdiction. These Terms shall be governed by the laws of the United States of America. All disputes shall be subject to the exclusive jurisdiction of the courts designated by Sellvia.

(e) Modifications. Sellvia reserves the right, at its sole discretion, to amend, revise, or replace this Section 2.22 at any time. Material changes shall, where practicable, be communicated with at least thirty (30) days’ notice. Continued use of the Service after changes become effective constitutes binding acceptance.

2.16 Premium Stores

2.16.1 General Description

Sellvia Premium Stores (“Premium Stores”) are pre-configured, niche-specific turnkey websites available exclusively through Sellvia’s platform. Each Premium Store includes a domain name, product catalog, professional design, hosting services, and full integration with the Sellvia Platform.

2.16.2 Sellvia Premium Subscription

Sellvia Premium Subscription is required to grant access to a Sellvia Premium Store.

Sellvia reserves the right to set and modify subscription pricing at its discretion. Failure to maintain an active Premium Subscription will result in the deactivation of your Premium Store. Subscription payments are recurring, and you are responsible for ensuring timely payments to avoid service interruptions.

2.16.3 Purchase Process

(a) Premium Stores may only be acquired through the Customer Dashboard. After purchase, access credentials will be sent to your email.

The purchase of a Premium Store includes:

One (1) domain name (subject to renewal by the Customer).

Pre-selected, best-selling products validated by Sellvia.

Professional, responsive design optimized for conversions.

Free hosting, as long as your Sellvia Premium Subscription and Sellvia Pro subscription remain active.

One branded business email address (e.g., support@yourdomain).

Basic on-site SEO configuration.

Advisory support from a dedicated Growth Manager.

2.16.4 Domains

(a) Each Premium Store purchase includes one (1) domain name.
(b) The first renewal shall not occur sooner than three (3) months after purchase.
(c) All subsequent renewals are the Customer’s responsibility.
(d) Failure to renew may result in expiration and permanent loss of rights. Sellvia disclaims all liability for domain expiration, non-renewal, or third-party re-registration.

2.16.5 Hosting

Hosting is provided without additional charge as long as the Sellvia subscription and Sellvia Premium Subscription remain active. Hosting capacity is limited; upgrades may be purchased separately if additional resources are required.

2.16.6 Payment Terms

(a) Payment Methods. Premium Stores can be purchased through the Sellvia Customer Dashboard. Premium Subscription is billed on a monthly basis.
(b) Non-Refundability. All subscription payments are non-refundable once the store access credentials have been provided.

2.16.7 Customer Responsibilities and Limitations

(a) Advertising costs are not included in the subscription price and must be borne entirely by the Customer.
(b) Sellvia does not guarantee future sales, profits, or business performance. Results depend on the Customer’s management, investment, and promotional efforts.
(c) Store templates are fixed and incompatible with third-party themes or WooCommerce.
(d) Growth Managers provide advisory assistance only and shall not execute marketing or advertising campaigns on behalf of the Customer.

2.16.8 Delivery

Access credentials are typically provided within one (1) to three (3) business days after successful payment processing.

2.16.9 Cancellation and Termination

(a) Each Premium Store is inseparably linked to the Customer’s active Sellvia subscription.
(b) Once access credentials have been provided, no cancellations or refunds shall be granted.

2.16.10 Legal Provisions

(a) Intellectual Property. All software, platforms, designs, and intellectual property provided in connection with Premium Stores remain the sole property of Sellvia. The Customer is granted only a limited, non-transferable, revocable license to use such intellectual property strictly for the operation of the store.
(b) Warranty Disclaimer. The Service is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
(c) Limitation of Liability. To the fullest extent permitted by law, Sellvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, data loss, or opportunity costs. In no event shall Sellvia’s aggregate liability exceed the total purchase price actually paid for the Premium Store.
(d) Governing Law and Jurisdiction. These Terms shall be governed by the laws of the United States of America. All disputes shall be subject to the exclusive jurisdiction of the courts designated by Sellvia.
(e) Modifications. Sellvia reserves the right, at its sole discretion, to amend, revise, or replace this section at any time. Material changes shall, where practicable, be communicated with at least thirty (30) days’ notice. Continued use of the Service after changes become effective constitutes binding acceptance.

3. FEES AND CHARGES

Sellvia does not impose payment card surcharges. Fees charged by Sellvia are platform service fees and are not based on the Customer’s choice of payment method.

3.1 Sellvia Promotion Service (Ads) Fee – 28%

This fee is applied to each purchase of Ads Credits and covers full-service management of promotional activity across the Sellvia Ecosystem (internal placements, Sellvia-managed channels, and proprietary traffic sources).

What’s included:

Strategy & setup: objectives, channel mix, account structure, naming, budgets

Creative management: briefs, variants, rotation rules, performance reviews

Daily optimization: bids/budgets, audience refinement, negatives, pacing

Testing program: A/B frameworks, holdouts, incrementality where applicable

Reporting: weekly dashboards, insights, next-step actions

Risk control: spend governance, anomaly alerts, policy compliance

3.2 Referral Fee – between 9.99% and 18%

This fee applies to each completed order processed through Sellvia Payments. It covers operating and maintaining Sellvia’s internal checkout and transaction infrastructure.

3.3 Processing Fee — between 9.99% (Universal: Physical & Digital) and 18%

This fee applies each time you pay us for a product we fulfill on your behalf – whether it’s a physical item (dropshipping) or a digital product (guides, courses, licenses). This fee represents the operational layer that turns your customer’s order into a delivered, supported experience.

What’s included:

Order orchestration: supplier routing, inventory reservation, status sync

Delivery workflows:
– Physical: QC checks, packing/labeling, hand-off to carrier, tracking activation
– Digital: license/seat/key provisioning, secure hosting/CDN, gated downloads, LMS enrollment (if applicable)

Access & compliance: DRM/watermarking (digital), access logs, data protection

Customer support: access/download issues, tracking/delivery questions, basic how-to

Post-purchase care: refunds/returns/exchanges (RMA or access revocation), audit trail

Dispute assistance: delivery/access evidence for chargebacks

3.3.1 Auto-Processing Fee via Order Processing Credits — between 15% and 23%

This fee applies each time the Order Processing Service is initiated using Sellvia Order Processing Credits.

This fee supports Sellvia’s order fulfillment systems, allowing instant processing and reliable execution for orders processed through the Order Processing Service when Order Processing Credits are applied.

3.4 Late Processing Charge – *between 9% and 18%

This fee applies when order fulfillment is delayed because the Customer did not confirm order processing within 3 (three) days. The fee covers additional operational steps required to initiate fulfillment after delayed confirmation. Operational steps include, but are not limited to using account commission to cover order processing fees if an order is not processed within 7 days of purchase.

3.5 Commission Redemption Fees

All redemption methods listed below relate solely to the delivery of Sellvia-funded promotional incentives and do not involve customer funds, payment settlement, or money transmission services.

Fees applied when a Partner elects to redeem commission toward:

Ads Credits purchases – 0%

Order Processing Credits purchases – 28%

ACH transfer fee – 5% (min. $10)

International Wire transfer fee – 7% (min. $30)

Express ACH transfer fee – 14% (min. $30)

Express International Wire transfer – 14% (min. $50)

Note: Sellvia does not offer payment services to the public and does not act as a money services business or payment intermediary.

Fee Acknowledgment
By using the services, the Customer agrees to the associated fees as outlined in these Terms. All payouts are made from Sellvia’s corporate operating funds and do not involve customer funds.

All payout transfers are executed via third-party payment providers. Sellvia does not provide money transmission services.

4. PERFORMANCE DISCLAIMER

Sellvia does not guarantee business outcomes, advertising performance, revenue, profitability, or customer acquisition results. All services are provided on an as-is, best-effort basis.

5. COMMUNICATIONS (Email and SMS)

By providing your email address and/or phone number, you consent to receive electronic communications from Sellvia, including emails and automated text messages regarding your orders, account updates, and promotional offers. Message and data rates may apply for SMS. You may opt out of promotional messages at any time by following the unsubscribe instructions in our emails or by replying “STOP” to SMS; however, you may still receive service-related notifications (such as order confirmations or shipping updates). Your consent to receive promotional communications is not a condition of purchase or use of the Services.

LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sellvia LLC.

The Sellvia company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sellvia company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

7. RE-USE

Sellvia LLC allows the subscribers to use Sellvia products, images, videos, promo materials, product descriptions, and free marketing materials on their and third-party websites at their discretion.

8. RESTRICTIONS

Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the Software provided as part of Sellvia subscription or its services in any way without the written permission of Sellvia company.

9. SELLING SELLVIA PRODUCTS ON OTHER PLATFORMS

Our retailers are permitted to sell Sellvia products on third-party marketplaces such as:

Amazon

Etsy

eBay

Walmart

Wish

Groupon

Faire

Important!

The only exception are the products tagged “made in USA”. If we learn that a retailer has posted US-manufactured Sellvia products on third-party marketplaces included but not limited to the listed above, we reserve the right to remove the merchant’s Sellvia account immediately.

10. TERMINATION

Without prejudice to any other rights, the Sellvia company may terminate these Terms if you fail to comply with the terms and conditions of these Terms. In such an event, you must destroy all copies of the Software.

11. COPYRIGHT

The Software provided as part of the Sellvia subscription is owned by the Sellvia company, and is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software is licensed, not sold, to You for use solely subject to the terms and conditions of these Terms.

12. LIMITED WARRANTY

THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL THE AUTHOR or AUTHORS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, SUPERSEDING ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS LICENSE.

13. LIMITATION OF LIABILITY

IN NO EVENT SHALL SELLVIA OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SOFTWARE, EVEN IF SELLVIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY IN THE COURTS DESIGNATED BY SELLVIA.

14. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

15. CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Service.

16. CONTACT US

If you have any questions about these Terms, please contact us support@sellvia.com.